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Reviews 836
Jeremy Schuster
Feb 07,2023This company is absolutely ridiculous. *DO NOT USE THEM* I submitted a quote to be approved two weeks ago and I have heard nothing but lies about when it is going to be approved, I have called and e-mailed multiple times and each time they say it will be the next day and they don't know why it hasn't been approved. That is 2 weeks without a phone, I have lost business because of there negligence. An example of there customer service. I called for the 4th time last week, the gentleman I spoke to was trying to pull up my account, he asked for my phone number and I gave it to him, he said he couldn't find it, then he used my full name and I never gave it to him. He refused to tell me how he knew my name and could not find my account. finally after giving him everything he needed he magically found it, was rude about it and told me I would have my quote the next day. When the phone call ended he refused to hang up first so I could not submit the phone survey. Shame of a company.
Cody
Feb 05,2023It was very simple to setup the warranty for my steam deck. When they ask you for the model number, it's the controller code in the steam deck settings. I had a little trouble with it, until I tried it and it went through.
vickie litteer
Feb 03,2023Great service, no hassles.
F. S.
Feb 03,2023Support for claims was very efficient, and the person I spoke to on the phone took care to ensure I knew what the process moving forward would look like.
Mrg
Feb 03,2023Easy to sign up and knowledgeable employee. Price very attractive.
customer
Feb 03,2023Easy to sign up and activate
Chris Roberts
Feb 02,2023I have had my policy since November. Got a crack in my screen. Called to set up a claim. Was told that it was denied because it wasn't 90 days. Even though during the purchase of a plan it stated immediate coverage. Beware.
Sean Keegan
Jan 29,2023I remember thinking "people might take advantage of that" when I signed up for 2 years.. file a claim and we send you a new phone that day! Wow! Now, after I sent my money and it's in their account the story is send your phone in, we will diagnose it and see if you deserve anything after awhile. Meanwhile I guess I'm supposed to go buy a new phone while I wait.. Bait & switch. Uh, they don't provide 24/7 as advertised either.
Michael Belcher
Jan 22,2023I recently submitted a claim was told by the representative that what I'm going to do is take it to a Samsung service center have it worked on and then provide the receipt I was given the email to send the receipt I sent it to the email of his given and was told I would receive my authorization to get paid back within three business days. Now I'm being told that first I was supposed to send a repair " request then do something else that's not what I was told from the previous representative. I called they continue always trying to say there is a deductible but on my thing it says zero deductible for cracked screen. So now I have resubmitted again and they're trying to tell me it's going to be another four business days so again and again and again it changes changes changes.
Kristy Graybill
Jan 18,2023I CANCELLED! I got the monthly coverage for my phone. The plan stated if I submitted my receipt with in a certain time period it woukd be covered immediately. I did so, the plan said the coverage started, then 88 days later i had a cracked screen. They refused to cover it...said it had to be 90 days. It was supposed to be covered immediately!!! Trash!
The Instant Heroes Cast
Jan 18,2023A recent firmware update on my TV has severely affected the picture quality. Since I am outside the manufacturers warranty they are no help and can’t guarantee a fix for the issues, since the prior update was almost 6 months ago and only addressed smart features not performance. I’ve reached out to Upsie multiple times now they never responded to my email/call, finally got someone on the that kept accusing me of intentionally damaging the tv and said that the warranty did not cover negligent damages. I explained to them that the tv hasn’t left the spot I set it up over a year ago and other than the occasional dusting or microfiber cloth cleaning of the screen itself it has not been mishandled. They had me take several pictures and videos with the issue I was having and picture of nearly every inch of the screen to prove there was no physical damage. It has been almost two weeks of waiting for a response and nothing. I don’t recommend using Upsie for warranty on any device, because as many of the reviewers have suggested they go out of their way to not honor said warranty. Now I’m left with a $1500 tv that was perfect a few weeks ago that has been greatly diminished by a manufacturers software update that was pushed through even after having my device set to manual update to avoid these situations.
Jamie
Jan 13,2023Do not buy an accident policy from this company! When you make a claim they will say you were negligent and refuse to cover your product. They will claim it's in their terms of service that they never supply and is not on the website. I was finally able to get a copy and there is a clause for negligence. That's it one word and they will refuse your claim. Square Trade is a pain to work with, but at least they will fix your device!
Nicolae Cusnir
Jan 08,2023Never got my money for a warranty claim that was approved. Was supposed to receive it two weeks ago and am still waiting. Called again this week to find out what was going on, and the rep told me they'd give me a call back, which they never did. UPDATE: Got a check in the mail a month after I was originally told that I would receive a direct deposit within a week. No one called to let me know, in fact, when I called to ask about the deposit they said they would check with the claims team and give me a call back (never got a call back). So you'll probably get your money if you sign up for this service, but for me at least communication with the company reps was very poor
Denise Brewer
Jan 07,2023It was easy to purchase and set the warranty up.
Cornelius
Jan 07,2023What made my experience great with Upsie was that they are always professional and helpful. I had to call customer service because my merchandise did show up in the category box. They helped me resolve this matter very quickly and efficiently. This is my 4th warranty from Upsie and I'm sure I will be back.
Zack
Jan 03,2023I could not be happier with the ease or purchase. Have yet to make a claim, but if its anything like purchasing coverage, this is a hidden gem for those who don't know about Upsie.
Kaylyn
Jan 01,2023Easy, great customer service, great value
Roy
Jan 01,2023Easy to navigate and insure warrantby in place.
Peter Wolf
Jan 01,2023It was easy to find the warranty that I needed. The only thing that would have been more helpful is links for information on serial number locations for some electronics. I.e, I have the Oculus VR system. The SN was not intuitively found. Had to google the info. This could be helpful for the items that are most frequently purchased and put under warranty.
Patricia Meagher
Feb 07,2023Exceptional Customer Service!