Vintage Sofa Co.
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Reviews 840
Jaxanna
Jul 31,2024Great selection to browse from. As an online buyer, the communication was great and my purchases arrived quickly, well packaged and I’m delighted with them
Irene
Jul 31,2024Excellent company, fantastic customer service. Amazing quality furniture and house hold items. I can’t recommend them enough.
Gemma.S
Jul 30,2024We took delivery this week for 4 absolutely stunning zebra print dining chairs. The quality of these is second to none. Solid, well made and so comfortable. They look absolutely amazing in our open plan living area and made a huge statement to the room. Delivery was on time with agreement and very very well packaged. Looking forward to replacing our sofas before Xmas.
Joanne Owen
Jul 30,2024I’ve just purchased the Oskar 4 seater chesterfield in leopard print, I’m so excited it’s so unique and will be a total statement piece in my new home. Vintage sofa company are simply the best. Customer service was brilliant. They helped me through all my indecision and made the whole experience seemless. I will write another review when I get my gorgeous new sofa !
Kathryn Bailey
Jul 30,2024Excellent experience. Took me many months to decide on the Navy Albert, it’s beautiful, so pleased I ordered. Delivery was also excellent, kept updated, on time and placed in my home with care. Thank you 😀
see03
Jul 29,2024Excellent products. Friendly service and brilliant delivery assembling chair and taking away packaging.
Liam Prior
Jul 28,2024Great company, fabulous products, delivery great, purchased the industrial apothecary cabinet. Looks amazing and love it. Great quality. Will return
Sophie McCarten
Jul 28,2024Brilliant service , from start to finish , excellent customer service and smooth delivery . Highly recommended!
Jim Dim
Jul 27,2024Like many, I was persuaded by the truly extraordinary number of 5* reviews here. My experience may help others. When my Hepworth Chesterfield sofa in Gold Spice Velvet arrived, it did not reflect the online images and YouTube video shown. The entire back panel was a different colour to the rest of the sofa, a light beige so much paler that the sofa looked two-tone. The fabric itself was thin, with barely any of the plush nap you’d expect from the “luxurious” (their word) velvet advertised. Indeed you’d be hard pressed to call it velvet at all. Vintage Sofa Co said a return wasn’t possible because my order was “bespoke”. They use this word all the time, and they use it wrongly, to distinguish between their in-stock items and the items they order and get from a third party manufacturer in a limited range of sizes, materials and colours. That is not bespoke, not made to the unique one-off measurements, materials and colours that a customer individually specifies. When I pointed out that their misuse of “bespoke” constituted false description, they insisted “well, it was made specially for you”. What disingenuous drivel! Imagine choosing an off-the-peg shirt from a shop and being told it was made specially for you. Retailers often like to tell you something is their "policy". For policy, read preference. It's no more than that. If you find yourself in this situation, persist. I did. Eventually they agreed to accept the sofa as a return, if I paid the delivery charge. To guard against any allegations of it being damaged in transit, I called Vintage Sofa Co’s own couriers. Their charge would be £150. I asked Vintage Sofa to arrange and was told it would cost £180. That got reduced. What didn’t was the 25% re-stocking charge they demanded, amounting to £500. If this happens to you, research the legality of restocking fees online eg Martin Lewis’s Money Saving Expert. A costly lesson learned – don’t trust online advertising – but worth it not to have such a poor quality lump of furniture staring at me every day.
Trisa Becket
Jul 24,2024It was a easy transaction, quick delivery and fantastic, quality sofa that I absolutely adore! Would definitely recommend 👌
Peter Schofield
Jul 24,2024Brilliant Service, amazing showroom, bought 2 harris tweed sofas, looks amazing and very comfortable. Worth the effort to visit the showroom, amazing collection of furnishings and furniture.
customer
Jul 24,2024Great professional delivery with friendly and accommodating drivers. Clean and tidy. Thank you!
KB
Jul 24,2024What a brilliant company! I asked for lots of details on lots of different sofas and nothing was too much trouble. We eventually ordered the Charles 2 seater. When it arrived it was delivered with care and the delivery service was exceptional. The sofa (which we had not sat on due to living many miles away) is exquisite to look at and so comfortable to sit on. It is beautifully made, the leather is soft but robust and is very competitively priced. We’re so glad we took the plunge with this company and we will be ordering more from them.
Jonathan Ferguson
Jul 23,2024Excellent from walking into the beautiful showroom and meeting the friendly helpful staff to taking delivery of an amazing piece of furniture that is exactly what we wanted.
Shayna W
Jul 22,2024Easy ordering process, excellent quick delivery, and I love the new sofa + armchair. So comfy and pretty!
Andrew D
Jul 17,2024Beautiful leather corner sofa, glad i found this company. Will be purchasing a rug from them shortly. Quick and well communicated delivery by ASB delivery services, So refreshing to find a company that not only offer great value and high quality items but also realises the importance of great customer service. VERY HIGHLY RECOMMENDED
Rebecca
Jul 17,2024Great service, and delivery. Loving my new sofa bed!
Miss Lynn
Jul 17,2024The gentleman who helped us (whose name escapes at the moment) was pleasant, friendly, and joined in with our sense of humour. The delivery team were helpful and patient while we reworked our placement plans - loveseat couldn’t fit through the doorway and ended up staying in the orangery, creating the perfect scenario to turn that mishmash office space into my new cosy library! My only criticism would be visible signage to the showroom - because it is so far off the beaten path, we were convinced we were heading in the wrong direction.
Ida
Jul 16,2024From start to finish. Very friendly and helpful. Sophie, customer service, went far and beyond to accommodate my needs. The second purchase I've made with the company and very pleased with the products.
customer
Jul 31,2024What a great place to walk round and gather inspiration for giving your home a new look. I always end up buying instead of looking, their range has something for everyone. Recently bought a new sofa and ended up redecorating and bought some lovely soft furnishings. The staff are very friendly and offer great advise. They are happy to let you browse with no pressure.