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West Yorkshire Windows is an established family business dedicated to providing traditional values such as excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at West Yorkshire Windows we treat every customer as unique.
Reviews 594
MR. JOHN WARDELL
Nov 12,2018Surpassed expectations // great value I chose to go with West Yorkshire Windows after approaching 3 companies before them for a conservatory/orangery. Out of all quotes they provided the best design input, timescales, price and were the easiest to get hold of for any questions. They provided detailed plans and timescales following sign off and, although there was some slippage on the plan, it was still finished to deadline. The whole process was managed so well by them - I had visions of 'chasing' people over the phone but I found the company to be more pro-active than me at times for booking in work and being on top of everything! I can't speak more highly of WYW because nothing was a problem and the end product surpassed my expectations. All visitors to my house comment on the quality of the work and how it doesn't look like a typical conservatory. Totally joined up project from start to finish and everyone involved from West Yorkshire Windows was polite, honest, trustworthy and professional. Not what I expected and would definitely recommend.
Andrew Crofts
Nov 11,2018Beware! Where do I start with this set of cowboys? We had a 8x4 extention put on the back of our house last year and paid every penny straight away when asked. When the brick work was finished the side wall was about as straight as a snake with cramp. I put a string line down and measured over its 4 metre length and it went in approximately -12mm. According to British standards BS8000-3 workmanship on building sites allows a deviance of 10mm. When this was pointed out to WYWs they said it was fine and refused to rectify it. I tried to report this to building control but was told it was under a private company called "Assist building control" which is used and paid by WYWs! so I didn't even have that protection. When it was finished a friend of mine asked if they had put a concrete base down under the entire floor area. They hadn't. It was just mud. This is a legal requirement so after multiple arguments they finally agreed to do it. The builders turned up and much to my amazement had been instructed by the project manager, lets call him 'Peter', to fill it through an air brick! That's over 1.5 cubic metres of concrete through an air brick and somehow spread evenly over an 8m x 4m floor. Obviously this was not going to happen. More arguments and Peter agreed that the entire floor was to be removed and told me this would take 3 days. This room at this point was carpeted, Decorated and fully furnished. I had to remove the new carpet, dining table and settee and store it all in my living room with no help from WYWs. This went on for nearly 3 weeks NOT 3 days with me having to email Peter every day explaining all the incompetent actions of him and his team not to mention having to deal with the attitude of his main builder, 'let's call him Neil' who didn't even know how to set up thier OWN windows and argued with me and my wife very abruptly. Totally unapproachable. It was a joke. They didn't realise they had to remove the skirting boards, radiator etc. In the end I had to do things for them like removing and refitting the radiator just to keep things moving as thier contractor turned up on the wrong days. I also had to take time off work and If you could see the emails you wouldn't believe Peters incompetence. They damaged the walls and I had to repair them and repaint them as they wouldn't rectify the damages. Eventually they had finished and I cleared up after them and we finally got back to normal without a thank you or an apology or any compensation of any gesture and of course we still have the out of tolerance BENT WALL. If you're thinking of using this company take this as a warning and look at my photos on Google maps review. If you read the other reviews and people take note it may get them to reflect and change thier ways but I doubt it so I can see this company going bust and if that happens then don't loose your hard earned cash. These earn in every way the name "Cowboy builder's" As for your reply below- £11 compensation for some paint! What a joke and I had to press 3 weeks to get it just to make a point. I have never been satisfied with the work as proof in all the emails. You have still left me with a out of tolerance wall of which I have quotes of over a £1000 to rectify it so do to right thing and sort it. Until then all your potential customers deserve to know how you operate. I wouldn't want anyone else to go through all the stress and upset that your company has caused me and my family. Feel free to contact me directly if you are willing to rectify this as your staff would not give me the owners details leaving me no choice.
Helen Wynn
Nov 09,2018Excellent company - we have absolutely no reservations and would definitely recommend this company to anyone. The whole project involved a number of different stages from the initial visit by Eric who patiently and good-humouredly spent time with us going through all the possible options and specifications including producing plans and detailed costings for each so that we could make comparisons. This allowed us to have exactly what we wanted and to know that it was within our budget. This was followed by a survey and test dig, base work, electrics, plastering and finishing. We received a detailed schedule of when each team was due to arrive, complete with their names and how long in terms of number of days or hours they would need to complete their section. The whole team were very professional, arriving on time, working efficiently and clearing up at the end of each day. All the materials arrived when expected so there were no delays in getting on with the work. Rachel in the Doncaster branch was our point of contact and was always ready to answer any questions we might have. She also went the extra mile in helping us to source the particular conservatory furniture we had in mind. The final result is truly amazing and we are really delighted with our brand new conservatory. Cannot recommend this company highly enough.
Karen Senior
Nov 06,2018All work completed as agreed to a good standard.
Stuart Leadbeater
Oct 30,2018First class service and installation
Karen Clough
Oct 26,2018West Yorkshire Windows built our kitchen extension and we're absolutely delighted with it. Really friendly team, and all building work was completed within 6 weeks, much quicker than we were expecting. Quality of workmanship has been excellent - one or two minor issues internally but were sorted very quickly. Overall a great experience, would definitely recommend.
Mr & Mrs Griffin
Oct 25,2018The two gentlemen fitters were excellent would definite recommend .
Ali M
Oct 25,2018We would not hesitate to recommend this company. Their windows have an A++ rating. They offered the most competitive quote of the three quotes we obtained before committing to any work. The staff were consistently polite and professional. The fitters have done an absolutely excellent job. We had some inconvenience due to a piece of glass not being delivered. This meant completion of our works was delayed, as fitters had to return and communication on this was not ideal, for which we were compensated. Overall, we couldn't be more pleased with the service we have received and we would like to say thank you to all of the staff at West Yorkshire Windows.
Cheryl Spears Binns
Oct 20,2018I had a lovely conservatory fired at the beginning of the year. The team at West Yorkshire windows couldn't have been more helpful. We will definitely reuse this company again when we need new doors . Once again well done and thank you
Tony Chadwick
Oct 19,2018Excellent from start to finish. Great communication and great end product. Thanks to everyone at West Yorkshire Windows
Dave Cooling
Oct 19,2018Great service had full house of windows & doors fitted, the fitters were great clean and tidy. There was a problem that the wrong pattern of glass was fitted to the bathroom and there was a little scratch on the landing window this was sorted and corrected within the week. would highly recommend this company. Dave Cooling
George Jason
Oct 19,2018My auntie has just had a full house of windows and doors fit by West Yorkshire Windows! She is over the moon with the finished product and I will certainly be recommending to all my family and friends. The installations team were very helpful throughout the job giving us updates when necessary and also explaining the job step by step. I couldn’t thank the sales rep enough he said was so helpful and really did his best to accommodate our needs. Well done West Yorkshire Windows! You will hear from us soon!
Leanne Crowther
Oct 19,2018The job was pushed back and finished much later than expected, there were numerous issues that we had to notify them on throughout including a cracked window. On inspection of the extension after it was completed, there was loose trim and a scratch on the window. The company was emailed and we were told that essentially, it was our fault and that we would have to pay for a replacement window ourselves. After to-ing and fro-ing of emails. It was eventually passed to complaints. Only then as a 'goodwill gesture's did they say they would replace the window. I would not recommend this company to anyone. After paying 22,500 for an extension, we did not expect this low level of customer service and so many issues.
Kevin
Oct 18,2018Had our windows and front door installed 8 years ago and never had a problem with them so we had bifold doors fitted to the back 2 years ago which we were delighted with. We decided to get rid of our tired 14 year old Conservatory last year so contacted West Yorkshire Windows again and they replaced it with a new Conservatory with a solid roof. I can’t thank them enough for the superb service from start to finish on each job and would definitely not hesitate to recommend them.
Deborah Vickers
Oct 12,2018We had a conservatory built and all the windows replaced 12 months ago. Still trying to sort out a leak in the conservatory. The aftercare has a lot to be desired. Dealing with the maintenance guys is poor. They dont seem to know what they are doing. Had a problem with bedroom window. Took time off work and guy with pony tail said he had not brought the right equipment. Took 2 visits to sort. Now leaking in conservatory. Been leaking since Jan. They came and shoved a load of ugly sealant under the dome at the top. Manager said this was not good enough. Still leaked. They ordered new decorative top, and came with wrong part. Still waiting for a response to this. Now leaking again. Just excuse after excuse with leak not being sorted out. avoid at all costs. keep having to have time off work and they come with an excuse. Getting very sick of this! Next step is ombudsman and then small claims court.
Ian Widdop
Oct 10,2018Excellent service from start to finish Would highly recommend
Kay Tobin
Oct 10,2018In May West Yorkshire Windows completed work on our conservatory which included the addition of a Supalite roof. We had been assured that we would receive certification that the roof did not require Building Regulations. As this was not forthcoming we contacted West Yorkshire Windows and requested that this documentation be provided. We were advised that photographs were need to send to Supalite in order for them to release the documents. We were asked if we could take them or would we prefer WYW to come out and do this themselves. We suggested WYW do this as they would ensure the photographs were correct. Time moved on and still no documentation, the final email being sent to Peter Bowles on the 3rd of September. He chose not to respond. We then contacted Supalite ourselves and they were able to confirm that the had a record of our roof. What they didn't have were the photographs, which they advised us they had been waiting some time for. The photographs they told us should have been taken during construction to demonstrate correct installation of the roof. Luckily my husband had taken photographs during the time the additions were being made to our conservatory. On reviewing these Supalite agreed that these evidenced correct installation of the roof. Had we not had these it is doubtful that we would have been provided with the certificate stating building regs were not required, our guarantee certificate and certificate of authenticity.It would appear that WYW have not complied with the requirements of the manufacturer and this concerns us. The installer should have been aware of what was needed. Should we wish to sell our property we would need to provide these documents and, as our contract was with West Yorkshire Windows, should not have had to obtain them ourselves. Supalite were happy to deal directly with us and sent the documents direct to our home address, but it has taken until October due to the failings of West Yorkshire Windows. The only reason we have given 2 stars is that we are happy with the final product, but there were a number of other issues which can be seen in a previous review.
Lindsey
Oct 09,2018Happy with the communication and sales appointment. Really like the quality and look of the door and bay window I purchased. Just disappointed in the attention to detail given in the fitting. Sealant is not very neat and cracks left in inside plaster not repaired very well. Expected a better quality fitting for price paid.
elsie walton
Sep 29,2018From my first appointment to the actual windows being installed I have been impressed with the service offered by West Yorkshire Windows. I was given help and advice and am truly delighted with the results. The workmen who installed the windows were careful to cover everything with dust sheets and kept any mess to the minimum. They cleaned up when they had finished and even vacuumed and I would certainly recommend West Yorkshire Windows to any of my friends. The windows which I chose were not the cheapest but well worth the extra for the quality.
Unit 8 Headway Business Park, Denby Dale Road, WF2 7AZ, Wakefield, GB
http://www.westyorkshirewindows.co.uk
Moira Walker
Nov 12,2018I am delighted with my conservatory. Everybody concerned was helpful, polite and efficient. I had excellent advice on choosing a design in keeping with my house and garden. All details were checked and the work was well coordinated and efficiently completed. I am very happy with the finished result and quality of the conservatory.The after sales service is excellent as is communication from the company. They are helpful and pro-active. I would definitely recommend West Yorkshire Windows.