Very personal and informative exchange regarding the various product options; no hard sell whatsoever and a reassurance on the availability of regular tweets to the embedded software eg volume as required. Delivery timetable meticulously respected. Unlike the big high street operators contact with and response by Ross is almost immediate.
Absolutely outstanding service from start to finish! I was a bit dubious at first as the pricing was so good. I checked with the manufacturer that Wholesale Hearing was an approved supplier, and once I had confirmation I didn’t hesitate.
I ordered Resound One 9 hearing aids with M&RIE receivers but when they arrived, the receivers were not M&RIE and therefore did not have the revolutionary microphone in the ear which I had wanted. I asked for clarification on this and was told that my hearing loss was too great for the M&RIE receivers. I was not happy with this and told Wholesale Hearing that I would return the aids. I then received a call from them telling me that they had now decided that I could be issued with the M&RIE receivers although this might limit future flexibility of the aids. I returned the aids to Wholesale Hearing and they were fitted with the M&RIE receivers. Wholesale Hearing has been readily available to alter the settings but the aids are still not performing as well as I had anticipated. Wholesale Hearing has been available for adjustments to the hearing aids and I have had this done a couple of times. I have also had a zoom type consultation with the audiologist who readjusted the aids via the app. The audiologist also expressed the view that the M&RIE receivers were ok for my hearing loss and that they could be exchanged for non M&RIE type receivers in the future at minimal cost. I saved about £1500 on the price of the Resound Aids by using Wholesale Hearing.
There was a delay in responses and delivery. Otherwise every thing went well.
I was a bit wary buying from an online provider but took the plunge and the support has been amazing. They have assisting with remote tuning over the last 3 weeks and now working as should. Brilliant value for money, I saved £1700 by buying online. Not tested their warranty yet as it’s early.
Good service fantastic value
Fast efficient service, great value for money. My only issue was Royal Mail logistics whi despatched from Scotland to near me back to Scotland then back again which delayed the delivery. This is in no way a reflection on the service I received from wholesale hearing
Product ordering was efficient and an error by me was quickly resolved.
Absolutely fantastic so easy to deal with from the other side of the world.(Australia) Sent my audiogram played the money hearing aids arrived quickly... brilliant. Great price into the bargain.
Fast delivery and securely packaged, very pleased.
Great service, Very thorough and easy to deal with. But best of all they were half the price of my local audiologist.
Excellent service, quick turn around.
I have no hesitation in recommending this company. The service I have received on several occasions has been excellent.
Efficient service
Very good prices. Fast delivery. Will use again.
I ordered a single top-of-the-range hearing aid to replace one I'd lost recently.I live in Australia, so was somewhat hesitant to buy from a supplier I didn't know, sight unseen. Wholesale Hearing were very helpful and provided professional expertise - and their price was much lower than any of the 10 Australian suppliers I contacted. The transaction was completed and the item posted quickly. I could not have hoped for a better experience.
An under stable error occurred. This was rectified quickly and very pleasantly
Reliable Company for all Hearing Accessories and Devices.
Excellent customer service
R Kancheff
Aug 09,2021Excellent reception and very helpful service