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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
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Reviews 787
Alexandre Nunes
Jul 05,2024They're really fast and caring with the orders
me
Jul 04,2024Don't expect any help if you have a problem. Following a delivery problem, I was forced to pay 3 times the transport costs as well as 2 times the customs fees. Total lost : $500. And don't expect any help from the customer service, the only message that you will receive is : "sorry, sorry, we can't do anything for you, if you want your package you have to pay". Your respons is a pure joke. I m not in these cases. And I contacted your help desk and they have only one unique response : "sorry, sorry, we can't do anything for you ». I asked many time to exchange with a responsible to try to find a solution but your help desk have one unique respons once time again "sorry, sorry, we can't do anything for you« . If you want to help me, give me the email of a responsible to solve my problem because your help desk have only one unique respons "sorry, sorry, we can't do anything for you«
Richard
Jul 04,2024I'm very pleased with my latest shipment from Zenmarket. A very beautiful item arrived in perfect condition.
Neko Kar-chan
Jul 04,2024Ich habe jetzt schon über 10 Pakete bekommen und kann nichts negatives sagen! Alles kam heil und sehr schnell bei mir an!
ミュンヘン
Jul 03,2024Ich werde nie wieder bei ZenMarket bestellen. Wenn es irgendwelche Probleme gibt, ist immer der Kunde daran schuld. Einerseits wird mit Erfahrung beworben, wenn etwas schief läuft, erzählen sie, dass sie doch noch lernen.ZenMarket drängelte mich, meinen PayPal Dispute zurückzuziehen, bevor sie mein Paket erneut versenden würden. Das ist auf keinen Fall zu empfehlen. PayPal hat mich davon abgeraten. Falls jemand Probleme hat, lasst euch nicht verunsichern. Den Dispute erst zurückziehen, wenn die Ware da ist.Falls jemand die Seite trotzdem verwenden will, nutzt unbedingt PayPal. Dank des Käuferschutzes habe ich mein Geld zurückbekommen. 5 Sterne für PayPal!
ken
Jul 03,2024Totalement raison : Arthur, Mika, Frédéric, Philippe Ducros, Matt Malheureusement j'ai vécu cette expérience sur zenMarket. Quoi que vous dites quoi que vous faites ils veulent avoir toujours RAISON.
Prihadi Nikosai
Jul 03,2024very easy to bid, order packaging was very good, no problems with delivery
Angel Arevalos
Jul 03,2024great service
Lorenzo
Jul 03,2024Prima volta che uso il loro servizio e devo dire che mi sono trovato bene, il sito è di facile utilizzo e ci sono molte informazioni e guide su come ordinare la merce. Il servizio tecnico è stato molto efficente e nel mio caso mi ha avvertito a proposito di un articolo usato che era incompleto.
AU Man Yee
Jul 02,2024Their service is helpful for purchasing Japanese exclusive items. They offer various shipping methods and they calculate the shipping rate based on the clearly-slit ranges of weight (from 100g). It would fully utilise the shipping service, and we don’t need to pay more if the packages are very light. Yet, my package has been delayed for a long time. I chose to send my package by AirMail to France, where the delivery time should be within around 2 weeks. For my first package, it has been delayed for more than 2 months. The process of getting back the package was long and troublesome. The French post office did not offer updated information. It had been blocked for the customs process for a long time, and the French post office could not offer any updated information. I asked ZenMakret to open a case of investigation from Japan Post, and soon get back the package after waiting for a very long time. It exhausted all my patience for waiting and asking it back. I still have 2 more orders from ZenMarket. I hope that I will receive the package in time.
Don Gusto
Jul 02,2024The refund process is very long and even takes more than four days every time you make a purchase on Amazon and it turns out the item is out of stock.
Lis
Jul 02,2024ZenMarket you did it again! Amazing service, thank you firstly to all the sellers. All the items I purchased were as listed and are amazing. I have tried other companies and they just do not do it like ZenMarket. Ive been trying the sniper bids for the first time. Not always win but I am still learning. The little event messages (you are getting the hang of this) make me smile. Thank you again Lisa
Abraham
Jul 02,2024My first time using ZenMarket was a great & easy experience! I will be using ZenMarket for my future purchases.
Mateusz Zakrzewski
Jul 02,2024Alles bestens geklappt, Verpackung, Versand, Service vielen Dank vor allem für die Abwicklung des VAT! Bin sehr zufrieden. Arigatou!
Jeffrey Purnawan
Jul 01,2024A good service to buy stuff from Japan.
Angela Oelckers
Jun 30,2024Wenn man einmal raus hat, wie das funktioniert, klappt es tadellos. Guter Tipp für Bestellungen aus japan.
Jenni
Jun 30,2024Easy to use and package well and checking time is quick
Ena Elezovic
Jun 29,2024Ich bestelle nur über ZenMarket, Preis, Versand, Kommunikation bei Fragen oder Problemen, alles absolut problemlos! Ich bin mehr als sehr zufrieden!!! Ich liebe es!!!
Arne Mueller
Jun 28,2024Ich nutze Zen Market schon lange und bin sehr zufrieden mit dieser Plattform. Habe noch nie ein Problem gehabt und bisher kam immer alles tadellos bei mir zu Hause an.
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
Arkap Akornan
Jul 05,2024Terimakasih banyak Zenmarket.. Paket saya sudah sampai dengan aman...