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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
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Reviews 787
Christian Schoepfer
Aug 14,2024Das Konzept ist super! Leider hatte ich bisher aber nur schlechte Erfahrungen. Die Seite ist unübersichtlich. Der Bestellprozess sollte sichtbarer gezeigt werden, da mir erst nach dem Kauf durch den Kundenservice gesagt wurde, dass die Produkte nicht geliefert werden können. Wie soll der Kunde wissen, ob man das Produkt überhaupt zu sich liefern lassen kann? Kundenservice ist schrecklich! - Auf meine Fragen und Beschwerden wird nicht eingegangen und, wie es auch bei einigen Rezensionen stand, wird dem Kunden die Schuld zugewiesen wenn die Bestellung nicht klappt. Möchte kein schwieriger Kunde sein, aber so unprofessionelles Personal haben ist sehr Schade... Bisher auch keine Antwort auf eine Rückerstattung erhalten oder Ähnliches.
sakura
Aug 12,2024Il servizio di acquisto in se è buono solo che preferirei che vi fosse più informazione. avevo un mio pacco (urgente) pronto per la spedizione con la dicitura “spedizione a breve” ma dopo giorni ancora non era stato spedito, ho contattato il sevizio clienti per capirne il motivo e mi hanno detto che questo è a causa di una festività e che la spedizione sarebbe ritardata di un’altra settimana. io capisco benissimo i ritardi per le festività ma forse sarebbe stato opportuno avvisare gli acquirenti giorni prima visto che chi vive al di fuori del Giappone non può conoscere questi dettagli. il contenuto del pacco era un regalo di compleanno, ora a quanto pare dovrò acquistarne un’altro perché oramai non arriverebbe più in tempo.
Tony
Aug 10,2024Hello. I got another parcel recently and would like to share some thoughts about what ZenMarket is doing well with. The customer service is wonderful. They've given me item stock notices, delivery expectations, shipping method insights, item verification notices (in my case, something looked different against a seller's picture), and have answered questions I have in a courteous, concise manner. With prompt e-mail notifications and how quick it is to access messages on the website, I feel more involved and invited to learn helpful knowledge or be comfortable and in control when buying things. The parcel packaging and delivery is excellent. I've ordered soundtracks, cards, acrylic stands, etc. and one of things I enjoy seeing is the quality of how well a package is put together. With me, I've used package consolidation and items I've ordered have been bubble-wrapped in a professionally, strong, and simple way. What I mean is that the amount of packaging protection has never felt like too much, has never felt difficult to take apart, and has never looked like it was done without care. It feels right, organized, and perfect. It's a great indicator showing me how long and experienced ZenMarket has been with putting together parcels. The solicitations are unique. Whether by e-mail or the website itself, I don't get swept by ads or coupon alerts. Instead, on occasion, I get sent e-mails with shops to consider looking into for fashion, etc. or articles about Japanese culture. Overall, everything is very user-friendly and gives off a welcoming impression to learn and have your voice be a part of the buying process. Thank you and well done.
Jamie Hertzog
Aug 09,2024Packed incredibly well, awesome finds. So excited for my new finds. Process was fairly simple and made overseas shopping easy
Philip
Aug 07,2024My 113th Zen parcel arrived today, the items, as always, expertly and sensitively wrapped for the 6,500-mile journey to the UK. An excellent and dependable proxy seller which I have used exclusively for the past several years.
Federico
Aug 07,2024Muy buen servicio de Agentes de compras, recomiendo encarecidamente que vuelvan a habilitar la modificación en la declaración de la factura a favor del consumidor en términos de reducción de su totalidad,
Isidro Rico Serna
Aug 06,2024Hace algo menos de un año que comencé a utilizar este portal de compras. Todo había funcionado correctamente, y debido a ello incluso había incrementado mi nivel de gasto. Hasta que encontré el primer problema serio y para el que aún estoy esperando solución. Compré dos artículos idénticos en diferentes comercios. Uno fue adquirido "aparentemente" sin problemas, y el otro apareció en "proceso de compra" durante bastante tiempo. Tras dos semanas, este segundo fue cancelado por indisponibilidad, por lo que solicité a la página que fuese devuelto también el primero, ya que necesitaba dos artículos idénticos. Tras eso, resultó que el artículo que ya se encontraba en el almacén, tenía un desperfecto en el embalaje, por lo que el vendedor original no aceptaba la devolución. Este problema se debió reportar por el control de calidad en el momento de recepción, no en la devolución, ya que lógicamente, el vendedor argumenta que el daño se pudo ocasionar en el almacén de ZenMarket. Ha pasado más de una semana desde que estoy reclamando y apenas tengo información, y no he obtenido reposición de mi saldo. Actualización a 20-8: Sigo sin recibir actualizacion alguna sobre el estado de la reclamación, ni retorno de fondos. Según ZenMarket especifica en su respuesta, a día 6 el Item defectuoso se devuelve a vendedor, pero según su asistencia me indican que siguen esperando respuesta por su parte. Todo parece algo deshonesto. Mientras tanto, unos 350 euros por un artículo defectuoso que aún no me han devuelto...
Veronika Šukajeva
Aug 06,2024The service works quickly, often meeting deadlines. The items in parcel was packed pretty well and safe enough, and there is also an option to include VAT in the payment for postal services. The shipping to Latvia was a bit faster than expected.
Korlyne Tristan
Aug 05,2024I ordered 2 items from them and paid around 50€ for them. I waited a week to finally be told that the shipping is 95€ more!!!! And you cannot cancel because they don't do returns!!! Never again!
Benjamin Vallejera
Aug 05,2024Very easy to use. They gather all your items and can ship them all in 1 package.
Erik Matheus Viana
Aug 04,2024Gosto principalmente pelo cashback, da pra economizar bastante e reutilizar em outros pedidos
UkroFun
Aug 03,2024Чудова, швидка доставка без проблем.
Maria Fernández
Aug 02,2024Muy buen servicio, rápido envío y excelente atención por parte del personal, el canal de Discord es muy útil, Elena siempre esta al pendiente de nuestras dudas y las resuelve en el menor tiempo posible, igualmente nos ayuda con las búsquedas de objetos, en general, el servicio es excelente, estoy muy satisfecha con mi compra
Melissa
Aug 02,2024Siempre tienen una atención increíble, tanto al momento de tener dudas para comprar artículos como al hacer los paquetes, siempre llegan bien, rápido y muy protegidos; los precios son accesibles y me gusta mucho que te otorguen un crédito y sus promociones ya que facilita mucho adquirir cosas que te interesen.
Melanie
Jul 30,2024Quick shipping, awesome packaging, no problems with customs and prepaid VAT. Thank you for making it possible to buy so easily from Japan. 👍
Dulci Aparecida
Jul 30,2024Minha segunda encomenda a chegar e tudo veio perfeito como a primeira, tudo bem embalado e chegou muito rápido. A Zen é impecável, estou ansiosa pra receber as outras encomendas!! O único problema são os impostos abusivos brasileiros, o valor dos impostos de importação saem mais caros do que a compra :x
Thomas
Jul 30,2024Übersichtliche Website, sicher verpackt, erschwingliche Gebühren und schneller Versand, immer wieder gern! :)
Hiram Lopez
Jul 27,2024Safe packaging, speedy parcel shipping, and good communication made for a reassuring first time use of the service especially because the product I was purchasing was fragile and expensive. I'd use the service again.
sam wang
Jul 27,2024Zenteam is a very professional team, the process was full of patience and care, you can feel Zenteam’s efforts in delivering purchased goods to users safely.
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
Rene Jimenez
Aug 14,2024Muy buena atención y servicio 👍