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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
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Reviews 787
Yao Hwee Tai
Jun 18,2024Customer service is very helpful and respond very fast. Parcel is perfectly protected. Definitely a 5 star service.
Patxi
Jun 17,2024El paquete embalado de lujo, sin demasiada espera y siempre informado de todos los pasos.
Alessandro Possagno
Jun 16,2024Si possono trovare prodotti introvabili su altre piattaforme. Bene tutto il sistema di acquisto e spedizione. Molto seri.
pirloui
Jun 16,2024Première commande via zenmarket sur un site japonais qui ne livre pas en France. Tout c'est bien passé;de la commande à la livraison 2 semaines (via ups) très bien protégé avec soin. Les 500 yens par commande d article sont clairement indiqué donc pas de surprise. Ce qui coûte cher c'est les frais d'envois et d importation mais ce n est pas zenmarket qui fixe les prix. Donc je suis satisfait. Pour un achat japonais il faut don multiplié par 2 le prix de votre article pour avoir le prix total jusqu'à chez vous.
principe
Jun 15,2024Sicuramente si riescono a trovare articoli da vero collezionista L unica nota negativa è l alto costo delle tasse doganali!
kurama
Jun 15,2024Ho fatto il mio primo acquisto usando il servizio fornito da zenmarket e mi sono trovato benissimo. Il servizio e chiaro e preciso e risponde perfettamente alle esigenze sia della qualità offerta che delle tempistiche.
Giulio
Jun 15,2024Molto deluso Imballate bene gli articoli, ma se qualcuno invia articoli falsi o qualcosa di diverso da quello che viene ordinato, non c’è la minima protezione Gli acquirenti possono comprare e sperare che vada tutto bene, altrimenti affari loro Assistenza clienti spesso inutile, unica risposta riproposta è “ non possiamo fare niente “ o “ non dipende da noi” , ed ovviamente di rimborsi non se ne parla minimamente . Acquisti completamente e totalmente a rischio. Fate MOLTA attenzione
lorenzo
Jun 15,2024Servizio clienti lentissimo. Finché va tutto bene si paga solo la commissione di 500 yen a operazione, ma quando succede qualcosa non si ha alcuna tutela, ne per problemi di spedizione ne per problemi di merce con i venditori (esempio merce falsa). Ho avuto vari problemi e ho dovuto combattere per mesi con il servizio clienti che cerca sempre di spillarti soldi e di scaricarsi le responsabilità. Esempio spedizione tornata indietro per colpa del postino, nessun rimborso ne da poste ne da zen market. Merce contraffatta ho ricevuto un rimborso con una lunga trattativa di mesi rimettendoci comunque le spese di sdoganamento, a momenti dovevo pure rispedire a mie spese la merce contraffatta. Evitatelo come la peste.
Jean Alfaro
Jun 15,2024Mi paquete llego antes de tiempo y bien envuelto, el servicio al cliente también fue muy bueno, los recomiendo comprar y yo si volvería a comprar.
Arthur
Jun 15,2024En avril 2024 j’ai fait mon premier achat via le Proxy : Zenmarket. Auparavant je passais par Neokyo mais je me suis laissé tenter par ZenM car j’ai vu beaucoup de pub a leur sujet. Au dela des frais qui sont relativement élevées comparé aux autres proxy (si leur service etait compétent cela ne m’aurait pas déranger). Leur service client et l’envoi des colis est catastrophique… Cela fait pres de 3 mois que j’attends mon colis (via Fedex). Lors du premier envoie, le colis reste bloqué a la douane, Fedex m’indique que ZenMarket n’avait pas transmis les documents d’expedition donc après plus d’un mois —> retour a l’envoyeur. Fort heureusement je suis remboursé du transport. Nous sommes a la deuxième tentative d’envoie, le colis a encore ete bloque 1 mois a la douane (pour la même raison ??) Le colis vient de repartir car Fedex a tenté de me livrer une fois( je n’étais pas chez moi mais je n’ai pas non plus été prévenue) après 3 jours au stock le colis est repartie au Japon. Zenmarket ne veut rien entendre et donne raison a Fedex, ils m’ont egalement pris 170€ sur mon portefeuille client de frais de renvoie (pour quelle raison ?) sans mon accord. En espérant que mon message dissuadera de potentiel futur client
Clayton
Jun 15,2024The shipping is fast and my first order is in good condition. Thank you.
Sampo Turpeinen
Jun 15,2024Perfect shopping experience. Buying from Yahoo! Japan was made really easy by ZenMarket and items arrived in short time really well packed. I'll definitely use ZenMarket in the future, because they deliver the high quality service I long for.
Iuliia permogorova
Jun 14,2024Замовляла юкату з сайта Meracuri, завдяки сервісу Zenmarket це дуже просто та зручно! В мене не виникло ніяких питань в процесі оформлення та оплати, надіслали швидше ніж я очікувала
Anonymous
Jun 13,2024I generally had a decent experience with Zen, but If you see a good deal, better use another service and buy it yourself...Which I wish Zen would just let you do, but ofc not Here is the unfortunate chain of events that made me lose our on the unique lot and left me pretty upset in general :/ 1) Zen will lower your credit limit to the minimum even if you shipped 10+ parcels with them and have been a customer for years 2) Need extra time to get home and get the money in (the only time it would have mattered to have more credit and it is useless. Great) 3) But in the end you trying to be fast doesn't matter because for charging 500 yen per item Zenmarket is not particularly fast at buying them. And yes, I checked that the lot was still available when I paid for it 4) Now you are stuck with a lot of money in your Zen account that, considering all the international fees required to get them in, you are never ever getting back. Amazing - you are forced to be a customer even if you never want to open their page again but still want to use your money. Neither of these are exactly big issues with the service, but they did come together to bite me when it mattered, so let me list the other minor issues I had with Zen as well: I have definitely also had issues with staff understanding my English messages before, so, if you want to be understood and not have to waste extra days communicating, perhaps try to use the most simple language you can Some sellers are blocked, so I had to go through another service to get the one of a kind items - and never had any issues getting them, so not sure how warranted that block was They also enable the "save your credit card" checkmark by default which is imo unsafe and a little scummy, so, unless you are always diligent, the next time you pay you might see the unpleasant surprise of Zen keeping your card's details. Considering your Zen account is likely only password protected... Yeah Zenplus is never worth it price-wise Some promotions you will try to go for only to find a small print saying it does not apply to your country Sometimes they will message you about the extra annoying custom rules for a specific way of sending packages and you will lose days communicating to switch. These rules could have been written right there on the shipping page to avoid this drag for both the staff and the customers
Nils
Jun 12,2024Once all ordered items arrived at the warehouse and I asked to make & send my package. It arrived in about a week. For the distance traveled, this is stellar timing. (Japan -> West-Europe) Despite not adding the extra safety packaging, everything was packaged very safe by itself. Really appreciative of that! Being my first purchase on this website after a YouTuber recommend, I've been heavily impressed.
Amir
Jun 12,2024Super simple d’utilisation, fiable pour acheter des articles d’occasion au Japon. Zen Market est très fiable.
Stéphane Alaynia
Jun 10,2024Cela fait quelques années que j'utilise zenmarket maintenant. Et c'est sans doute l'une des meilleures plate-forme d'achat au Japon. Un service de conseil irréprochable. Des emballage extrêmement soignés. Un large choix de systèmes de livraisons et de paiements. Des infos quasiment en temps réel sur les délais et service. La possibilité d'acheter sur n'importe quel site via une URL. Un système d'enchères hyper performant. Nous somme nombreux à apprécier Zenmarket et ce n'est pas prêt de changer. Encore merci à toute l'équipe por votre formidable travail.
Benethram
Jun 09,2024Après tant d'années à acheter au Japon sans trop savoir si j'allais bien recevoir mon colis, voici enfin un service qui fait l'intermédiaire et qui le fait bien ! En plus les quelques questions que j'ai posé j'ai toujours eu les réponses en moins de 24h (faut penser au décalage horaire aussi) J'en suis à mon 7ème colis, et ce n'est pas terminé ! Grâce à vous j'ai tout les livres de partitions de guitares de mes groupes préférés :)
Florent
Jun 09,2024Good experience, convenient to make purchases on Japan sites.
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
Sebastian
Jun 19,2024Hola. Fue mi primera vez, no tuve inconvenientes importantes salvo una demora en tiempo del envió. Me entusiasmo para volver a comprar nuevamente. Muchas gracias por el servicio. Saludos