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Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
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Reviews 787
J Chan
Nov 13,2023During the past two years, I have watched a steady decline in service from ZenMarket. When using Zen, I have also used another proxy service in parallel - the old saying of 'putting all your eggs in one basket'. This is what I have found: - Zen unable to purchase when other proxy service did - Zen customer service is not honest (all customer services from proxy companies are not to Japanese high standards) - many items will need review by Zen before purchase and this process is slow and not always successful - not the case with the other service - slow to log a package has been received and very slow for packing to ship - they say a shortage of labor, yet the customer suffers and now increased service fees, so the customer is left waiting and pays more! - the quality of packing and packaging materials has markedly decreased, to the point of being quite terrible (my latest parcel) Summary, there are other proxy services available and should be explored, until Zen gets their act sorted out. Right now, it looks like a rather amature operation. I have seen loads of complaints about making deposits and having trouble getting money back. I have not tried to get money back so can't say if this is a problem or not. Having to deposit money on account does not seem very safe to me - people should be careful. Further to the response from ZenMarket, we had reached out to ZenMarket three times, before posting this review, offering to discuss issues. No response from Zen. Their fees are no longer competitive ; we have shifted all of our business away from Zen. As their response indicates, they have issues which they are trying to address. Whether they can or will improve, is a wait and see. In the meantime, the customer suffers; pays increased fees; and gets poor service - BTW, the customer service is a complete disservice. Best to use another proxy service, until Zen has addressed their many issues.
هدى المش
Nov 12,2023تجربة جديدة وممتعة. من أفضل المواقع التي تعاملت معها مؤخرا، افضل ما في الأمر أنه بإمكانك الحصول على منتجات حديثة و متطور من الممكن أن تكون غير متوفرة في بلادك بأسعار معقولة، كما أنني اعتقد أن ميركاري و مزاد ياهو من أفضل المتاجر لديهم
Bashir Jamali
Nov 10,2023Hello kitty iam Bashir Jamali Lohi Balochistan I am for your company
Yavé Jah Jehova
Nov 10,2023Una muy buen opción, buena página quedé sorprendido, altamente recomendado :)
Tomas
Nov 09,20231. All items were correctly and responsibly packed and shipped from the warehouse of ZenMarket *****) 2. A big plus and a welcome option on the part of ZM is the complete handling of the shipment with all fees already in Japan =) to speed up and facilitate the smooth delivery of the shipment (while with meeting all the legal requirements of customs). On the ZenMarket side, all services and expectations per unit are fulfilled (*_*) Thank you for the service and customer support *****) 3. Delivery through AVIA SMALL is an excellent ratio of economic solution + security * relatively fast delivery time. The total delivery time was very decent *****) One minus: The biggest delay occurred during the customs declaration clearance in the recipient's country :( (*of course flexibility can be very different and depends on the authorities in the country of delivery) 4. The quality of the goods was excellent The quality of the goods was very good *****) (*Again - of course, it depends on the seller or sellers) In this case, the quality was very high *****) All goods were in excellent condition =) all is clean, without scratches or other defects *_* =) from a functional point of view - excelent, completely without reservations *_* =) so I can personally recommend both sellers *_* ...and I am sending full feedback 5 from 5 stars for a responsible approach. All in all: an excellent price-quality ratio. Thank you once again ;)
Tuana
Nov 08,2023Everything was perfect and my parcel came so fast.
Poncho Ruiz
Nov 08,2023El mejor servicio para comprar mediante proxy, no me canso de usar Zenmarket, super rapidos haciendo los paquetes, y una atencion al cliente de lo mejor que he tenido el gusto de usar, sin duda recomendada
Мария Филиппова
Nov 07,2023High quality and fast service, very convenient! I ordered sneakers from a Japanese website, dropped the link, and the service itself bought it from the selected store. I am waiting for the parcel, from the moment of placing the order until the parcel is sent, the process is very fast! Thank you ^^
L B
Nov 07,2023If you understand that Japan is on the other side of the planet, you can plan your destination early. I paid the 10 bucks for extra shipping materials and my order is delivered immaculate. Well done Zen Market
Diana Aparecida de Godoy
Nov 04,2023Mais um envio excelente! Tudo muito bem embalado e olha que desta vez tinha produto de vidro dentro do pacote e entrega muito rápida em 8 dias! Muito obrigado!
Ruben Ss
Nov 03,2023Muy comunicativos y el envío super cuidado.
Ajira Revani
Nov 01,2023Very fast delivery. Thanks for great packaging.
Jai Salko
Nov 01,2023Told me my package was returned due to sitting at the post office too long and is now charging me 1000 yen + an additional 3800 to correct the mistake that wasn't my fault. They won't even give me a discount. They're scammers that are greedy. Never buy from here, I definitely won't again.
Ali Abdelhalim Mohamed Kamel
Oct 31,2023هذا الطرد كان في من اعز الالعاب علي قلبي وهيا Dragon Quest VII للبلايستيشن ١واللعبه وصلت بحاله ممتازه Mint Condition كالعاده بسبب اني طلبتها من zenplus وهوا المتجر المخصص لزين ماركت.. شامله الكتالوج للعبه وحالته ممتازه ودايما بلجئ ل zenplus لما ادور علي الحالات الممتازه
José Antonio Arango cceñua
Oct 31,2023Llegó bastante rápido y bien embalado, satisfecho con la logística y costes de envío :)
Omar Mejia
Oct 29,2023Todo llego en perfecto estado, bien protegido y rápido ! Execelente servicio
Oscar Garcia
Oct 28,2023Muy contento este es mi tercer paquete, y no tengo ninguna queja, todo excelente muy buen servicio, no tardo en llegar y me siento muy satisfecho
나인
Oct 27,2023Everything arrived so thoroughly packaged and quickly! Shipping was affordable too. The updates were regular and customer support was also super helpful. I will definitely be using this service again and more frequently.
Macedo
Oct 27,2023The goods arrived! The packing was flawless which ensured the part arrived in perfect conditions. The ZenMarket was professional taking care of my request and since I started to receive messages for making a quick status plus pics showing the part in their warehouse I knew I was in good hands In one sentence good value pricing for their service and very professional attitude
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, JP
https://zenmarket.jp
Lindsay
Nov 14,2023Once again Zenmarket does a great job getting items from my favorite band to me here in the USA. This was my first time ordering from more than one seller at a time, and it was still just as convenient as ordering from a single site/seller. Zenmarket did a great job consolidating my items into a single package and packing it securely enough to arrive in perfect condition. Thanks!