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Reviews 457
Michael McGlynn
Jun 15,2017Sometime ago: the engineers were allowed to go the extra mile, when I succumbed to limitations of my technical understanding. In the last year or so, I suspect that 'go the extra mile' has been curtailed by someone senior. In fact, if you check your email trails, you'll see I had a long conversation with someone senior about this. I must stress it wasn't any of the engineers, they are all great. The senior person went to enjoyable smug sounding length to tell me that because I didn't have much service with 34sp, then they simply cant afford to help me...get the 34sp service working! He suggested I buy technical help (easy to say when you have so many customers as 34sp). Again I must stress it wasn't any of the engineers. I was more than happy to tell people about 34sp before 'smart mouth' gave me a smug self satisfying dressing down over the phone (most probably in ear shot of his colleagues) of how inadequate I was not to be able to figure out stuff: now I think about it recommending 34sp...sad isn't it. And lastly, I must stress, all the engineers, customer service guys are great at 34sp: but the smug, smart mouth senior, who made me feel inadequate should think hard that someone who has several domains, doesn't pester, is a relatively easy customer to satisfy, might be suggesting that - 34 sp ask if folk if they any help: perhaps suggesting a nominal fee for more difficult tasks...but my platform was MIcrosoft 365 - tell people that their dns record will most probably need adjusting (I wasn't told) - go the extra mile...because someone else will, when its easier to switch - might just have enough fire left in his/her belly to remember and write this stuff. PS A personal response (not an automated one) to this post, would tell me that things are changing at 34sp PPS The 4 stars are for the engineers
Simon
Jun 15,2017Absolutely brilliant, can't praise them enough Highly recommend, these guys are a breath of fresh air for hosting
Mr Benfield
Jun 13,2017In the course of learning to manage my website, I had a problem accessing the stats function which was all my fault. I got prompt and efficient help from your support staff, who were able to monitor my failed attempts and tell me where I was going wrong. Good start - thanks.
Osman Ibrahim (Webteq IT)
Jun 12,2017I could not recommend or rate 34sp.com highly enough. Five stars just isn't enough. I have been with them for almost 10 years now and the service is outstanding. From the reliability of the servers through to the support which is second to none. There is no request or issue that is too much for them.
Rob Mather
Jun 12,2017The best hosting company out there. Support is lightning fast when needed and I've never experienced any problems with regards to uptime/downtime. Absolutely recommended.
Paul Nash
Jun 07,2017As a small community website our choice of ISP was crucial. With 34SP we found the right one. They have pretty much looked after everything and when it was things we had to do ourselves they were there in the background offering support. Problems were few but when they raised their heads then I was impressed by 34SP's support team being prepared to go the extra mile and resolve issues (even if it was our fault sometimes). I also like the way that issues were escalated to the right person in the company rather than languishing in somebody's queue. The team at 34SP are personable and approachable so one by one you get to know them, what a bonus! So far it's all been done by tickets and if you respond by e-mail then your ticket gets updated so there's not need to keep reiterating a problem. Ours is a Wordpress website, not very big but busy enough for a very small rural community. It is core to our communications as our population is spread over a wider geographical area. 34SP have an excellent understanding of Wordpress. Given that fact I am well pleased we went with 34SP .
David Kidger
Jun 02,2017I have been using 34SP for over 10 years and I can't fault them for their commitment to friendly, knowledgable support, combined with the quality and competitive pricing of their products. Any support or sales queries are always answered promptly, and they are always willing to go the extra mile when answering queries and offering advice. I couldn't run my business without 34SP, and never hesitate to recommend them to other companies - as I know they will be in safe hands. Keep up the great work 34SP :)
Angela Roche
May 22,201734SP.com are our go-to hosting company. Great WordPress hosting and customer service. As an agency owner specialising in WordPress website I could not recommend them enough! :)
Yael
May 19,2017Fast response to my queries, courteous and patient answers from the support representatives. I've been with them for more than 17 years, there was hardly any need to approach them but when I had to, I was always fully satisfied with their answers and solutions. Yael
Alex L
May 18,2017Fantastic customer service. I host my own company websites with them with no bother. I recently moved domains and hosting for a client from another provider and they sorted it out for me with no fuss. I'd always recommend them.
James Hart
May 18,2017Excellent service and more importantly great customer care. Would recommend.
Mr Alistair Keith
May 03,2017I've been with 34SP.COM for around 5 years and during that time I have found them to be reliable, helpful and they deliver a service that does what is says on the tin. Highly recommended.
Rob, London
May 03,2017They are terrible. The system goes down with alarming regularity and if you have a fault they takes days to get back to you.
Philip Taylor
May 02,2017Have been with 34sp.com for years after being recommended by a friend and have always been impressed with their customer service. Any technical issues I've had have always been sorted out quickly and efficiently and staff have always been very helpful. Would recommend to anyone.
mark braviner
Apr 25,2017Had a few occasions where I have had to call 34SP for technical help, and every time their customer service has been as good as it gets. Regards Mark Braviner Electrical Ltd.
Sajjad Hussain
Apr 23,2017I have had a top quality customer service experience at 34SP.COM. The migration of our website to their managed WORDPRESS hosting service is moving very smoothly. The staff are very sympathetic to all my queries. The service portal itself is very clutter free and user friendly. There is wealth of information material to make avail of. Their focus on site security make us feel very safe. A sincer thank you to the 34SP folks.
Hayley Meloy
Apr 21,2017I would certainly recommend 34SP.com. I am largely inexperienced with website development, so it has been greatly appreciated that everyone I have dealt with at 34SP has been helpful and patient throughout the process. Responses to queries have been quick and thorough. Their services are reasonably priced and the platform is easy to use.
Debbie Siniska
Apr 12,2017As a customer who doesn't know much about tech-y stuff - I feel confident I can call 34Sp up if there is a problem with my site - most recent query I had was diacussed and was dealt with swiftly on the same day. My web designer chooses to use 34sp above any other hosting company. Being able to talk directly to someone if there is an issue is great. Thanks everyone!
Alice Howard-Graham
Apr 12,2017Best service I've experienced yet, I'm extremely impressed with 34sp and would recommend to anyone. The support team are so efficient, friendly and helpful on phone and via email communication. Thank you 34sp!
Bob Clyde
Jun 25,2017So when I first started using 34SP you could call them and after about two rings a person with a name would answer the phone. They were unfailingly helpful. Now that I've been using 34SP long enough for it to grow exponentially I somehow still get the same levels of service. I am not a big business. Invariably when I call it's something dumb I've done. But there they are. Always helpful. Always available. And I've never had an outage. What isn't there to like?