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Reviews 288
Rodney Severns
Oct 21,2023Looking for replacement shock absorbers, found 4 Wheel Parts, who offered a discount on first order, which they didn't honor and that should have been my signal to look elsewhere. First question before placing order was "are they in stock?" which I was assured they were. Order arrived with 3 shocks, one shock short. Called and was informed that the missing shock would be shipped in a couple days. To make this story shorter, there was zero response from 4 Wheel, the shock was never shipped as promised, and I canceled the order and found another source. I just received an email that my missing shock was being shipped, which I had canceled by phone and email, contacted my credit card company about the issue. I called 4 Wheel, and was assured the order had been canceled and my card was issued a refund, and they would send me an email confirming our conversation, still waiting on that email. My advice, steer clear
Frank
Aug 04,2023Bought items and received nothing. No way to have an answer via email, contact form or phone. Don’t buy beware!
Patrick Groves
Jul 31,2023I wish I had checked the reviews before ordering from these scam artists. They are awful. Tried to order a bimini top for my jeep. Two weeks went by. Nothing. Call them and, of course, waited on hold forever. Finally get someone on the phone. They would have to call the manufacturer to see when it was shipped. Turns out it is backordered 60+ days. You know what the "+" means? It means they don't know if they will ever get it to you. The guy on the phone says "You should have got an email." Well, I didn't. Just another lame excuse from a POS merchant on the internet. Just checked their website. They are still selling the same item without saying anything about the backorder. They are happy to take your money. They don't care at all if they ever actually deliver what you pay for. Total losers.
Doug Carlisle
Jul 27,2023Ordered drivers side axel for jeep cj5, sent passenger side. Cannot get anyone to answer the phone for returns. There is no way to get answer. 2 hours after being on the phone talked with someone who sent an email saying someone would contact me...been 1 week nothing
DJ Tom
Jul 19,2023If I could give less than one star I would. I ordered an "in stock" item over a month ago. They never answer the phone. They also don't respond to emails. I would never do business again and do not recommend at all!
K S
Jul 18,2023Ordered Parts (quick struts) for my Titan. The website showed that they were in stock... Turns out they weren't. Tried calling to cancel my order after waiting 3 weeks, they never picked up. Emailed and finally got a response 6 days later saying they had arrived at their warehouse and I can come pick them up. I emailed back saying I didn't want them and they said too bad, you have to come in person and do a physical return. Wut da fack.
Chad Butler BARN
Jul 03,2023Will never order parts from here again....waited 2 months for a hard top to ship...they canceled my order without a refund on a $2700 purchase. This company is ran by thieves and scum.
Matthew Fry
Jul 01,2023DO NOT do an online order. I ordered a winch line that showed online in stock and should ship in 2-3 days. Long story short, it's not in stock, it was never in stock, and they don't expect to have more in for several months. Meanwhile, I can't get the order cancelled or a refund. Furthermore, mystery charges are showing up on my CC statement from 4WP. Their customer service won't answer the phone and the shops can't help.
Lance Storer
Jun 27,2023I ordered a brake line on June 7. My card was charged immediately, and I received a confirmation of order with a message stating to allow 1-3 business for tracking information to appear. It is now June 27th, and I still do not have part. I have tried calling with no answer (left a voicemail explaining my issue and requesting a call back, which I never received), I sent 2 emails requesting an update, which were never answered, and finally sent an email 5 days ago requesting a refund which also has not been answered. I was able to order a brake line from Summit, received it in 3 days and saved $24, while receiving email updates from them at every step. Save your money and shop elsewhere...any where else.
Greg Mueller
Jun 27,2023I ordered a heater control cable for $10.99 plus $6.99 shipping. I admit it is not a large order. I ordered and paid for the part on May 15, 2023. It is now June 26, 2023. I have sent 2 emails and tried to call 2 times. No response on email and sat on hold for over two hours and nothing but elevator music. Worst online experience I have ever had.
J Powers
Jun 21,2023I like their stores, but ordering from their website is a horrible experience if you need any help after the sale. I have tried for 7 days now to send back an incorrect order. I started the process online, as indicated, but never heard back after a week. I emailed several times in between as well, before I called today. I spent well over an hour on hold, only to be told that I would have to wait 2-3 days to hear back from someone in returns. I asked to speak to a manager, and was promptly sent to someone's voicemail. I am very disappointed in them and their complete lack of customer service.
Brady Holdaway
Jun 18,2023I accidently bought the wrong Warn cradle for my winch on 5/8/23. They shipped it super quick, albeit without any shipping notifications. When my winch showed up on 5/18/23 I noticed the error. So I on 5/18/23 I submitted a customer service claim to return the product & on 5/19/23 I received a confirmation email that they received my request & are reviewing it. They have never reached out to me again. I've spent countless hours on hold & have never been able to actually speak to a customer service representative. There seems to be no way to actually talk with a customer service representative & if you send another email they don't respond. I do not recommend this company!
Noah B
Jun 08,2023Customer service is horrible. I ordered a pair of rear shocks, literally spoke to someone in sales who confirmed they were the correct item for my vehicle. Got it up on the lift and removed old shocks only to find out they were incorrect. Tried to call them, no answer for 15 minutes. Left a message, no call back. Submitted a request for return via a form on their website, got an automated response 2 days ago and no RMA number. I will never ever buy from them again.
David P.
Jun 06,2023NON-EXISTENT CUSTOMER SERVICE! I ordered LED headlights for my wife’s Jeep on 1 April, 2023. They shipped directly from the manufacture and I received them on 26 April. As soon as I received them, I opened the box to inspect them and the first one I picked up rattled as it had something loose inside of it. I contacted 4-wheel parts the next day (27 April) through their online customer service complaint form and have failed to receive anything other than an automated response. I filled out a second form on 23 May. I have also called their customer service line numerous times and spent anywhere from 45 to 60 minutes on hold without ever speaking to an actual person. At this point I am well past their return policy time-frame and STILL have not received a response from the company. I have filed a complaint through the Better Business Bureau. DO NOT BUY FROM THIS COMPANY. Their customer service is non-existent.
John Hall
Jun 01,2023Looking for the rest of my parts but unable to contact anyone on their customer phone line or receive a reply to my emails
VooDooBear
May 24,2023Absolutely horrible customer service. I ordered a part that said it was in stock but it's on back order. Took 20 days to get a reply via email and I cannot get any human on the phone with customer service. 1 month later and still have not received my part or been able to speak to a human. This will be my last purchase with them. Very very dissappionted.
Blue Horse Performance Mark Ro
May 23,2023ZERO response via email! Awful company to do business with. I have sent multiple emails looking for my item and get no response! They s---
christopher
May 23,2023Ordered an item 2 months ago, showing its ready to ship today. Ive sent over 3 emails and nothing back from the company there support is terrible no answer on the phone.
Jacob Cutlip
May 05,2023Ordered a exhaust system from the never got a confirmation that it was purched had to call my bank to see if my account was charged. Then I emailed them to see what was going on with my purchase and then called but got no response then finally after 2 weeks the emailed me back and said that my exhaust was coming directly from Flowmaster and there was nothing they could do about it and it was out of there hands
Gary Stephenson
Nov 08,2023Stay Away, did not ship on time, did not ship correctly poor customer service, i think that they just use your money until Paypal returns it Over a month of runarounds