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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Maureen
Jun 08,2022Great service customer relations great always willing to help.
Troy Muxworthy
Jun 08,2022Your assistance with connection and billing and helping understand where my power goes has been excellant, I do worry about the level of effort you put into renewables though
Greg
Jun 08,2022Very helpful app and easy to use with competitive rates easy monthly billing I haven’t had a bill to pay since joining thanks to the solar rates
John Smith
Jun 08,2022I have been happy with the service I get with AGL.
GRAHAM
Jun 08,2022Response and support over a few years now with developing a home solar panel to start with, then expand, and most recently add battery storage which will, in the fullness of time, become part of a VPP project promoted by AGL. Not always straight forward, but whenever AGL stumbled they were quick ti accept responsibility and take remedial action reflecting their overall responsibility. There are a few things to do, mainly replacing gas hot water and cooktop, and perhaps an upgrade to the existing old and not quite adequate heat pump air conditioning installation - using the Saul Griffith electrify everything principles. When the time and products are on offer at the right price I'll be looking at an electric car with the capacity to operate EV to Grid via the then existing home solar and battery setup. I fully expect that by then AGL will be offering plans for purchase of EV by customers, not unlike their battery plan.
Pamela
Jun 08,2022as long as your charges don't go overboard!
Oscar Martinez
Jun 08,2022My experience with agl has been good to the day.
JOHN
Jun 08,2022i contacted agl one week to have all bills sent to my email as you never know when aust. post will come as i have not been receiving bills i know are due. i had explained what i wanted, i have two accounts with you, one account was fixed , but i had to ring again the next week and was very pleased as my questions where all sorted and explained \. i have been with agl many years and look forward to staying with you. thank you.
MARLENE SCHAFFERIUS
Jun 08,2022AGL have helped me to get the best deal possible. They are equal first as one of the cheapest electricity providers. Thank you AGL.
GWEN
Jun 08,2022Very simple process to connect App easy to understand
Cheryl A
Jun 08,2022Received excellent professional service.
Jennifer
Jun 07,2022My last gas bill I inadvertently paid the incorrect amount. Down the track I received a reminder bill for a different amount, looked back in my bank account and realized I had under paid my discounted invoice by the due date. I was upset as I always pay all my bills on time but when I checked what I had paid it was short of the discount total. I immediately paid what they had asked on the overdue invoice. I knew this was a genuine error by me so contacted AGL by phone and spoke with a customer service officer. He listened to my account of what had happened and asked me to hold on while he spoke to his supervisor. He came back to me in no time at all and advised me that I would get a credit to my account which I could use to reduce the cost of my next invoice. I was so impressed by the fact that they could see what had actually happened and were happy to give me a credit without a lot of angst. I appreciated the excellent customer service and consideration by AGL. Jennifer
Nick
Jun 07,2022Excellent service and respect.
robyn
Jun 07,2022Easy to sign up on line, questions asked were answered fast. Account was opened and the communication thru the whole process was terrific, they let me know where the application was the whole time.
LAP
Jun 07,2022good communication and follow up the customers.
FRANCIS
Jun 07,2022Don’t put up your rates or next time the stars will be a lot lot less than now.
Robert Raisbeck
Jun 07,2022I AM STAYING WITH A .G. L. AS THEY GIVE ME THE BEST PRICES FOR MY ELECTRICITY AND THEY GIVE ME THE BEST TERMS TO PAY AS I AM A PENSIONER
Shane
Jun 07,2022I have been asking for a while to connect my online account and I still have no answer
customer
Jun 07,2022excellent service and help when you need it
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
Ronald Scanes
Jun 08,2022Once I was able to get onto AGL the customer service was excellent