Asda Mobile
To leave a review you need to be logged in
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.
Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.
Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Reviews 814
Smithowls
Jan 22,2025It took 10 days to get a SIM card as Royal Mail only deliver once per week maximum. Stop using Royal Mail and use a reliable delivery service. We couldn't wait 10 days and drove to TESCO and now use their services.
Devontay Okure
Jan 22,2025You’re online platform doesn’t work you can’t login. You can’t do anything because it’s always down and not working or registering Sim cards. Really poor system won’t be using you again. You need to get better. IT and get your login in system and registration of SIM cards sorted
Ayush
Jan 22,2025Great support from customer service, no queue and porting issues resolved over the phone
Iron lady!
Jan 22,2025Your customer care team have been very helpful and responsive to my emails, but I still can not use the phone as I can not get an activation code and am still awaiting the transfer of my previous balance.
customer
Jan 22,2025I created an Asda Mobile account to order a SIM online, but when I received the SIM and tried to link it to my account it wouldn't work. Tried many times over a few days, via the app and the website, but it just didn't work. I'm just glad I ordered a PAYG SIM and hadn't put any credit on it. So Asda lost my business.
Michael Burden
Jan 21,2025Waas exactly explain wat to do very polite
customer
Jan 21,2025Didn't even receive the sim which I ordered online
Elaine Henderson
Jan 21,2025Good all round service along with good rates on bundles
customer
Jan 21,2025Just overall excellent and excellent service
Shaun Nye
Jan 21,2025Never recieved the sim. Went with someone else
SK
Jan 21,2025I am extremely disappointed with Asda Mobile. They have hidden charges that are completely unreasonable. I was charged £32 for a 20-minute incoming call, despite having set my spending limit to £0. When I contacted customer service, which is based in Egypt, they were unhelpful and kept repeating that the charges were valid. This experience has been awful, and I would not recommend Asda Mobile to anyone.
Gillian Harris
Jan 21,2025For over 6 months my monthly recurring bundle will not automatically renew. I have to telephone them, go through security , pay with a debit card and hear their explanation as to what the problem is. Falsely being promised that by next month the problem will be rectified, after blaming my bank. Advising me to delete and re add my payment card. Still the problem exists. Even if I top up manually I cannot purchase a bundle manually, because a “you currently have a existing bundle being processed for renewal” Then of course if I use my phone I end up paying 15p per minute , which takes the money from my top up balance, so there is not enough funds available to buy a bundle.😡😡😡😡
Martina Shirra
Jan 21,2025Great service, lovely customer service representative. Great price and so far excellent coverage in my area !
Anon
Jan 21,2025Very helpful customer service with real person at the other end of the telephone
Elias Bourjeily
Jan 21,2025Had an issue with my contract sim, spoken to 4 agents, sent 3 sims until now still not working.
Neil Humphreys
Jan 21,2025Great pricing. Nice app that allows control and visibility of the service. Sometimes the app can be confusing when certain things get out of sync. Also my roaming data did not work abroad without some system tweaks on my phone. However the helpdesk is absolutely excellent, short wait time and easy to speak to someone helpful.
Harry Brett
Jan 21,2025When I had to ring your customer services for help they could not have been more obliging, sorted everything out skillfully and efficiently.
Verified Customer
Jan 21,2025Can't verify my number, can't log into my account via App, rang customer services twice, told to try in a couple of days Still not working almost 2 weeks in, do not recommend and customer services are useless.
Michelle Ruddock
Jan 21,2025Couldn’t register the SIM card online, it’s now in the bin. 🗑️
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, GB
http://mobile.asda.com
Philip Matthews
Jan 22,2025Super easy to deal with! Great deal too!