Asda Mobile

3.0 (814 Reviews)

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Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone.

Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone.

Never miss a moment with 99% UK coverage and 5G in the UK and abroad.

Reviews 814

3.0

Out of 5.0

Rebecca

Dec 19,2024

Easy to buy and very good value deal. Also great to have a 12 month contract and not be locked into a 24 or 36 month one

Martin

Dec 19,2024

Bought pay as you go sim. Arrived after 5 days but was unable to activate it as never received activation code when trying via web site. Tried multiple times throughout the day. Nothing wrong with phone/sim as could receive other texts to it. Called asda mobile who said their website was currently being "upgraded" and there was an issue with sending activation codes. Nothing showing maintenance or error on website. Also can't login to their mobile app as says my account that logs in on their website is not recognized. Their app has 1* on google play which is no surprise. Requested full refund - who knows if I'll get that but least was only £5 but I will obviously chase it if I don't get it. They lost a customer within 24hrs of sim receipt due to their very poor systems. Also failed to reply to any messages on X - If you no longer use X I suggest shutting the account down.

Daniel

Dec 19,2024

The process went smoothly and the transition of switching provider was hassle free.

Paul

Dec 18,2024

Tried again today to purchase a 12mth Unlimited Data Sim from Asda Mobile at £15.99/Mth, this again l failed on the ID Check, so re-applied via all family email addresses, again all failed the ID check, lived at the same address 13yrs, registered to vote, no searches found on credit report from Asda. All family members got a welcome email from Asda, that's not what we wanted. It's also annoying ASDA Mobile harvested our information without providing a service

Grant Williams

Dec 18,2024

Straight forward easy to use, that's what I needed, it could be a bit clearer about making an account etc but all good

Dave

Dec 18,2024

There is no calls and text bundle in the app, you have to go to the website if you want to purchase this, so only 3 stars given.

Steve Tugby

Dec 18,2024

We have been trying to activate a sim for my 91 year old Mother in Law for the last 2 days but it will not send the sim activation code. We have spoken to customer services numerous times and even e mailed over a copy of the power of attorney as requested but we are still getting no where. We were told yesterday that no activation codes were getting sent due to "updates" but the issue today seems to be that it will take 72 hours to process the e mail receipt of the power of attorney so that they can then in theory resolve the issue over the phone and all this time a vulnerable 90 year old lady has no access to her mobile And conveniently all managers were busy but have promised to call back within 24 hours! To be honest we get a different story every time we speak to customer service but no resolution. This has been a nightmare and I would advise any body to be wary of using Asda Mobile because they seem incapable of sorting out out the simplest of issues. All we want is a text generating an activation code as they took the money from her account a week ago. Please don't just refer me to your website as this will not resolve the issue. I need a phone number and name of someone who can resolve the issue!

J ward

Dec 18,2024

Great help when I called the customer helpline. She was friendly and polite and extremely helpful. The switchover was seamless. Thank you

Garry Thurogood

Dec 18,2024

Arrived as described on time Works as described No issues setting up with the app Many thanks

Steve Leatherbarrow

Dec 18,2024

Very good service and very responsive when using customer services sorting out phone number.

customer

Dec 18,2024

The change over from previous provider was completely seamless. Expected issues with porting my existing number but it was done by the next day. Excellent service throughout

Ameet

Dec 18,2024

Great customer service that you can speak to. Not robots that cannot resolve issues.

Gillian

Dec 17,2024

Impossible to create an account, link it to the phone number, and start using. Activation codes don't send. Just an all round faff for something that should be pain free and easy.

Matthew

Dec 17,2024

Very good offer on for sim only contacts but it never arrived after 3 weeks and ordering a replacement, so went with a different provider, wasn't the best service - couldn't get an esim, couldn't pick up a sim card from any shop, couldn't send the sim card special delivery. Went with another provider who could do all of the above, which makes life so much easier, especially if you lose your mobile.

George Jones

Dec 17,2024

It took two weeks for a SIM card to arrive. I was fortunate. My daughter, who signed up at the same time, eventually received a SIM card that had a defunct number on it. She has now been without a phone for over two weeks and still waits for it to be fixed. My experience is that it is fine when working, but I would suggest to anyone thinking of switching to Asda, don't do it.

customer

Dec 17,2024

Had to order sim again as it did not arrive. Also the setting up online, account - logging in, all aspects of getting it activaited a mess.The only good thing,it is cheap,30day sim

Ken

Dec 17,2024

What can i say ! I have only been with them for a couple of weeks Ask me again in a year or so !

Patsy

Dec 17,2024

I found the assistant not particularly clued up. I had to explain/repeat my reasons for having a second phone. She was very annoying! I have been a customer of Asda mobile for several years. Thankfully, have not encountered such incompetence until now.