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Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes.
With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do.
Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
Reviews 344
SIMON BROWN
Feb 20,2025Following on from my review of the poor aftercare in February 2024, I am still waiting on Bailey to replace the front window blinds in my Bailey Alicanto Porto 2022 model under a new warranty claim (reference 7649903) in April 2024 as we had to move dealer due to the demise of Robinsons of Chesterfield. This has still not been addressed by Bailey and my emails to the aftercare department remain unanswered. the blinds are now not functioning correctly and may soon render the caravan unusable. I have today contacted my local MP as this level of warranty service would not be tolerated within any other industry. Following on from the reply from Bailey I do not expect to receive a reply in person they are just paying lip service to the berating they are getting in public
Juliet Lewis
Feb 20,2025Quick polite reply
Alison Topliss-hunt
Feb 20,2025I spoke with Bailey customer service team regarding transferring my caravan warrenty over from original owners and it was all sorted very efficiently and made easy to do ..
Mike Wise
Feb 18,2025We had a problem with the upholstery in our Bailey Alicanto Grande caravan, £33,000 top of the range van. the seam on one of the corner cushions started to come apart. The cushion was returned and a repair was made which did not last. The cushion was returned to the dealer who contacted Bailey only to be told they were not using that upholsterer any more and anyway the claim was out of warranty, it was actually out by 1 month and they refused to accept any responsibility. given that the item was already reported and accepted as faulty I do not think that any self respecting business would not accept responsibility. This was a top of the range caravan and the service received is not acceptable
Beverly Clarke
Feb 16,2025I ordered our Bailey Bear and was delighted when it arrived two days later! It will look lovely in our Phoenix
MARY WITHERS
Feb 10,2025I wrote to Bailey on 30.01.25 regarding warranty transfer of my new (to me) Bailey Autograph 794i. By the 4th February, I had a response informing me it had been transferred and later the same day, I had written confirmation. This was, I felt, excellent customer service.
les knight
Feb 07,2025The communication and service from Jaquie was excellent, very helpful.
Kim Bright
Feb 01,2025I bought my Bailey Brindisi NEW in 2020 and it's been regular serviced. In 2024 I was told there was 100% damp nearside front and off side rear. The other two corner readings were in the high 20s. A warranty claim was submitted and after a week and a half Bailey have approved the claim. That was fantastic news for my wife and I. Brilliant service! The only down side was they couldn't advise when the parts required would be available. That was today 31st. We're need it repaired and back before our first booked holiday the first week in May. Keep up the good work Bailey. And deliver my parts so work can commence..
Tracy Shuker
Jan 27,2025Bought a Bailey Phoenix from the NEC show in November 2023. Collected it January 2024. Fairly happy with it until it's first service, when we are advised it has a damp problem. It appears that the two nearside storage doors have leaked and the floor is soaked under the fixed bed and the front seat. The dealer we bought from has stopped trading. Bailey themselves not interested. Told us to call dealers to find one that would fix under warranty. Called 5 dealers who all said no, they only do warranty work on caravans they actually sold. Eventually found one who said they would help, although they are so busy, they can't even assess it for 5 weeks and they are quite a way away. I cannot believe that the dealers aren't willing to do warranty work. I am disgusted at the quality of the Bailey, not cheap at £25k. We had a Swift previously, until it got stolen last year. We had it 6 years, no damp. The Bailey also has a part missing from the side door lock, which means the door sometimes blows open. Also the bathroom door is hard to shut properly. We hope all this will be addressed under the warranty, but it has certainly put us off Bailey.
Rodney Fennings
Jan 25,2025In a word my dealings with this firm have been 'brilliant'. I have purchased quite a few items from Prima Ltd (Bailey) recently and I have been impressed not only by the quality of the goods, but also by the standard of professionalism and helpfulness of the staff.
Martin
Jan 22,2025The Aftercare team were excellent and sorted my problem
Ian Bryan
Jan 21,2025Just dont buy a Bailey if your not prepared to have parts falling off, diesel heaters not even connected to fuel tank, blinds that wont stay up, Roof skylight leaking, this is just the start of an A4 sheet list of defects on Bailey Endeavour B62. The quality is so poor I would be embarrassed to put my name to it. Obviously no quality control.Bought new in June 2024. To make the whole situation worse, Now been waiting ,since reporting defects in July/August to have warranty work carried out. Booked in November!! 2024, then cancelled as no parts available. Just spoke to the dealer and still some parts not available and it seems the parts now in stock wont get dispatched until all the parts are in stock. Bottom line is dont buy a Bailey if your not prepared to repair yourself to keep using while waiting for warranty work to be carried out. I did write to Bailey via their contact page hoping to get a response and therefore resolvev the issues without having to write a negative review. As expected no reply from Bailey
Lynn Dewar
Jan 19,2025Emailed and the next day warranty all sorted and transferred. That’s great service. Thanks Bailey warranty dept.
Paul Stone
Jan 13,2025Very prompt
janette clarke
Jan 04,2025The response from Bailey despite it being the christmas holiday was quickly answered as soon as they came back into work.
James Bond
Dec 17,2024My caravan was picked up for a back to factory repair with a 12 week duration. Now 16 weeks later I understand the repair has been carried out and inspected by Quality but it seems to be in a dispatch Limbo land. I called and emailed the retailer multiple times but they seem unable to get anything positive from Bailey. I called Bailey myself who advised it was marked for dispatch but I needed to call the retailer to get the date. I did this but all they could say was it was scheduled for delivery by the end of the week. That's what Bailey told them last week and the week before. So it seems each party is using the other as an excuse. Given that Bailey physically has my caravan for a manufacturing defect for me the responsibility lies there.
ian johnson
Dec 10,2024On the guide lines for reviews ! Bailey of Bristol could improve greatly if they had people on customer services that actually have knowledge of the products they build. I,am Still awaiting an email From aftercare! I have been waiting 5 days upto now.
Mr Andy Hale
Nov 16,2024Why do so few of the aggravated posts on here make no mention of the supplying dealer. It's their legal duty to resolve the issues, maybe using Bailey indirectly.
P Davies
Nov 15,2024One week ago (on 7 November), I wrote a review entitled "Serious (and continuing) Quality Issues and Poor Aftercare" about my new Bailey Endeavour B62 camper van. Bailey After Care replied to the review within 24 hours, saying: "we would like to reassure you that your email with the issues you have raised is being reviewed. I have asked a member of the Aftercare Team to contact you and acknowledge your email and they will take control of obtaining the answers you require." Foolishly, I thought Bailey were finally going to be in touch and might even come up with solutions to the serious problems affecting my van (and those of many other new owners). But, eight days later, I've still heard absolutely nothing from Bailey, not even an acknowledgement of my emails and certainly no hint that the problems are going to be resolved. My van is still unusable because the heating/hot water doesn't work. The dealer from whom I bought the van is also in the dark. What does it take for Bailey to engage with its customers and take problems seriously. Every day my van is unusable costs me in insurance, vehicle tracking fees, depreciation etc. Bailey really don't seem to care once they have your money. Absolutely shocking service.
Jamie Higgins
Feb 24,2025I write this to express my deep dissatisfaction with my New Bailey Alora, purchased for £70,000. I was initially excited about the van, particularly its advertised off-grid capabilities, including the new diesel heating system. However, my experience has been far from what was promised of at least 2-3 days off grid. On my first trip to the Outer Hebrides, we couldn’t even manage half a day off-grid before receiving warning signals and the heating system failing to start. As a result, we were forced to find an electric hookup every night, which was incredibly challenging and expensive on remote islands, especially during the off-season. This greatly affected our dream trip. When I returned home, I left the van in storage as I was informed it would take five months to repair battery/heating/wiring loom system. Upon attempting to use the van again, I discovered that the leisure battery fuse had blown, which I replaced, but the heating system wouldn’t work at all, even when connected to electric hookup. I had no choice but to return the van to storage again, awaiting further repairs. 4 months of payments on this van and I can’t use it. Additionally, I have encountered several other issues with the van, including: Decals peeling off. Problems with the cooker ignition. The rear light cluster filling with water. The fresh water tank floods the interior of the van when filled. Given that the van is only 4 months old, I am extremely disappointed with the quality and functionality of the product. This has been an incredibly frustrating experience, and I am left feeling gutted by the situation. The van is fantastic, ticks all of our requirements, but falls way short on meeting its intended purpose and functionality! I’m so upset and might just reject it all together.