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Reviews 877
Kathleen
May 01,2024Working with Jamie Ohlsen was an absolute pleasure - again! From the moment we connected, she demonstrated a level of professionalism and expertise that immediately put me at ease. Her knowledge of the lending process was impressive, and she took the time to explain every step along the way, ensuring I felt confident and informed throughout the entire process. Not only does Jamie Ohlsen possess a deep understanding of the various loan products available, but she also took the time to understand my unique financial situation and goals. This personalized approach was incredibly refreshing and made me feel like more than just another client. From application to close, Jamie Ohlsen was proactive in providing updates and addressing any concerns that arose. Her responsiveness and attention to detail were truly commendable. Even after hours on a Friday she continued to work with me to include last-minute changes so that we would meet our accelerated closing date. Thanks to Jamie Ohlsen's expertise and dedication, I was able to secure a loan that perfectly suited my needs, and she gave us an interest rate which could not be matched by any competing lender – not even close. I cannot recommend Jamie Ohlsen highly enough and will certainly be referring friends and family to her in the future. If you are looking for a loan officer who goes above and beyond for her clients, look no further than Jamie Ohlsen!
Maryanne Gomez
May 01,2024The platform is extremely user friendly. The fact that everything is broken up into daily tasks, makes the whole process so much less overwhelming. The team at Better was always quick to respond to any questions I had, and were always happy to help. I highly recommend this company for your mortgage and refinance needs. Five stars.
Happy Customer
Apr 28,2024This was the best experience I have ever had refinancing a home. From the first call to completion; I was kept informed of the progress. The costs were "better" than the other companies I considered. The timeline to completion was excellent. The on-line system was easy to use and the required documents were not excessive. My questions were answered promptly. Each person that I talked to treated me as someone that was important to them.
Amit Singh
Apr 26,2024To be honest, I was initially apprehensive with the self-serving model and no salesperson chasing you. However, I had a great experience and my loan agents acted like advisors and keeping me on track with respect to the task outstanding. Though it went a little close to escrow, they kept me informed and I had a successfully closing. There zero commission model is great and they provide unmatched transparency. Would love to work with them again.
Gary Schaeffer
Apr 24,2024Lack of communication and understanding what I needed and wanted. Seemed the goal was to get the loan funded as quick as possible instead of how I NEEDED it.
Adnan Ali
Apr 24,2024My experience with Jamie, my loan officer, was exceptional. Jamie went above and beyond to secure the best rates for me. Her responsiveness and proactive communication kept me well-informed at every step of the process. I wholeheartedly recommend Jamie to anyone seeking a reliable and dedicated loan officer. Additionally, Better Mortgage’s automated underwriting process streamlined the experience, making it efficient and hassle-free.
Shilpa Gollamudi
Apr 24,20245 stars for working with Jamie, she was our dedicated agent. Jamie was excellent, prompt and very understanding of any issues coming up as we went through this entire process which can be complicated , time consuming and quite daunting. I had to drop a star as we had few bumps along our closing process where another agent was working with us. But as Jamie was our dedicated agent, she helped us out here as well and ensured a smooth closing despite few problems along the way.
Tharwat Hanna
Apr 23,2024First of all, I got the best rate, even lower than minimum rate for 30 year conventional loan. Everyone at better was really fast to text back, email, and call back when call is requested. Just closed today on a home in Long island. Thanks
David
Apr 23,2024Best Rates…Very easy & transparent process, with Excellent Service.
Ali
Apr 20,2024Jaime and the team were very helpful throughout the process. We managed to close in three weeks!
Kelly Kelly
Apr 19,2024Quick and easy. I did everything online, except the loan signing. Service was prompt, personable, and professional. It took just 3 weeks for the money to show up on my account.
Mark Pearlstein
Apr 16,2024Easy to use online systems with daily updates and clear instructions on actions needed. Fast and attentive response times
Shalini Kusuru
Apr 08,2024Better Mortgage made my American Dream come true!!! It was quick and easy process going through each anf every step and highly recommended them.
Raminder Singh
Apr 08,2024miscommunication
MG
Apr 02,2024The whole process is online, which is great. The site is super clean and easy to use with a dashboard that outlines outstanding tasks and where you're at in the process. My mortgage rep was very responsive and spent time answering all my questions. Overall a very fast, easy experience.
Kyle
Apr 01,2024Turnaround times were quick, and handling tasks electronically was very convenient. The Better team was helpful throughout the process.
Edward Dreman
Mar 28,2024Excellent customer service. Representatives were very responsive and helpful in explaining all the steps involved with the mortgage process. Best mortgage experience I've had. Really appreciated being able to monitor the process all the way through.
Rbk
Mar 21,2024Better took 5 weeks to consider my application. They gave me pre approval immediately, and ‘approval’ after 2 weeks. Three weeks later, while submitting final paperwork to initiate my closing, my loan was canceled. They cited a late on my record that was AVAILABLE AND DISCUSSED WITH THEM 3 weeks earlier! They used approval personnel in 3 separate states to assess my file, and apparently one hand was not talking to the other. They then kept my loan OPEN AND APPROVED on their site for another FIVE DAYS, even asking me (after their denial email) for additional paperwork needed for the ‘closing.’ They also changed my home insurance, adding themselves and cancelling off my current lender, and never even bothered to correct the matter days after they denied the loan!! I had to do it. I subsequently got the loan (closed it) I wanted this same week thru a competitor in FIVE DAYS. They still had my loan as open and approved, despite their careless denial email. DO NOT WASTE YOUR TIME. You can find BETTER..I did!
nora
Mar 19,2024Jaime was awesome! Better was easy, there was great communication, and an easy simple close
conner
May 03,2024Will never use Better again. What an incredibly frustrating process to work with this company. Asked multiple times to have another processor help me, my realtor said the same thing. Still stuck with the same person. I felt like I was teaching a child how to do there job. This was my 5th home purchase. I am a professional financer and worked in the finance industry almost my whole life. What a terrible experience. My realtor and I were joking the whole time if I was even going to close. It was an absolute miracle. I should have trusted my gut and bailed in the beginning. The start of the process was smooth and so easy. After the 3rd day of working it quickly went downhill.