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Reviews 877
DENNIS N
Jun 25,2024Alexa constantly kept me updated on the progress of my loan application, she answered and explained all of my questions. She continually responded quickly to my emails and texts.
Kevin Burns
Jun 24,2024Kamaria and the whole team at Better has made the refi process so incredibly easy - I can’t say enough good things about her, or about Better. This honestly is just a better way to get a mortgage!
Johnny Cruz
Jun 22,2024Very responsive and communicative !
Lindsay Wieczorek
Jun 21,2024Eric Mclaughlin, coordinator Kamaria Rucker and everyone else I worked with at Better Mortgage have been absolutely amazing from start to finish. Eric took the time to break down the loan estimate, educated me on how to compare rates and always texted and called back when he said he would. I actually started out using a local mortgage broker who would match Eric’s rate but switched because of the top notch customer service I received by Eric. When our inspection report was less than satisfactory and we chose not to go through with the purchase, Kamaria was very helpful and understanding of the situation. She also followed up through text and email and helped me cancel my upcoming appraisal and refund my money. I was hesitant to use an online lender but after the experience I received by your Eric, Kamaria and your team, I will be calling Eric when we go under contract on another property. Thank you for actually living up to your name.
Johana Magallanes
Jun 21,2024Reliable , and strong team behind you to make it happen.
F. Jiang
Jun 21,2024I had great experience with Better Mortgage when I refinance my home mortgage in April. I mostly worked with the loan coordinator Kamaria and she was so knowledgeable and kind. My loan application was a little complicated because it involved my investment property but Kamaria took care of it. I was really impressed. She is by far the best loan coordinator that I have worked with. BTW, I also liked the online based application process offered by Better Mortgage.
Nery Fins
Jun 21,2024Bryan was excellent- upfront, no hidden fees. Highly recommend!
Natallia Parsons
Jun 21,2024I am am repeat client and will be back again! I absolutely love the portal. Everything is digital but with quick communication from loan consultants when digital path has a hick up. I feel I was very well taken care of by Better. They closed my loan in 18 days!
Mathew Shutter
Jun 19,2024Very smooth loan process
Dave
Jun 19,2024The app makes it easy to organize and share all the required docs and it is supplemented by a knowledgeable and responsive team of loan experts to answer any questions. Easy process!
Michael Alleyne
Jun 18,2024As first time homebuyers, we were (initially) very intimidated by the process of underwriting. There are a lot of document and information requests thrown your way, and it can at times feel like you're being perceived as "guilty" and are being challenged by the underwriters to prove your innocence. Rosa Simmons (loan coordinator) and Elliott Reiss (loan consultant) held our hands throughout this process however and made us a lot more comfortable. As we approached closing, we felt like they were on our side and had a genuine interest in getting across the finish line.
Tai W.
Jun 18,2024My loan team was communicative, flexible and knowledgeable. They explained the process to me thoroughly and gave me options for roadblocks we encountered. I’d definitely use them again if I need to refinance or buy my forever home.
jason finn
Jun 18,2024Smooth process
Bess
Jun 18,2024Communication. That is what makes it great! Never had to wait for a response or decisions.
NKS
Jun 18,2024Smooth process, no issues from start to finish.
Willie Pugh
Jun 15,2024The experience from the start was very informative and very knowledgeable people in Lisa and Robert. Vey prompt and technically sound in knowing their job.
Anthony Jaramillo
Jun 14,2024It’s such an easy and seamless process going through better. It’s a great online experience.
David H.
Jun 12,2024This is my second mortgage with Better. They are easy to work with, have competitive rates and very helpful with the process.
Neil M
Jun 12,2024Jamie has been an excellent support throughout the house closing process. The rates at Better.com are more competitive than average market rate. The underwriting process at Better is more thorough than I have ever seen. That can be good for you but it can also act against you as they go into the tiniest details that won’t really affect your application, which could delay the day you have been dreaming about. Overall, it’s a good experience but be prepared as the underwriting process can be frustrating.
Shelly
Jun 25,2024Excellent customer service !