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Reviews 877
Julia
Dec 24,2021Pros: + Better.com has competitive rates + Somebody picks up the phone when you call + They were patient and answered all my questions + Online platform has a notion of Tasks that are usually easy to follow + Closing went relatively smoothly Cons: - I was excited about online platform and automation to get through the process faster, but there are a LOT of bugs in the system and often I could not complete tasks online and had to make a call anyway. - I end up uploading the same documents multiple times and going back and forth with different people on the phone - It can be hard to get a scheduled appointment with home advisor - It took way more interactions than I expected to complete the process. - Closing costs are pretty high. - Music on hold is very depressing
Eric Hale
Dec 24,2021I contacted Better because they were the highest rated mortgage company on the web. There is a reason for that!! They are honest and upfront from the beginning. They keep in close contact with the customer. I've bought and refinanced houses in the past with big name mortgage companies such as Wells Fargo Home Mortgage and American Financing and so far, Better Home Mortgage has been by far the very best, easiest experience I've had so far!! They deliver on every aspect of the process!! I will use them in the future and I would highly recommend them to everyone I know for any home mortgage needs!! The only bad thing I can say is I wish I'd used them much sooner!! Thanks for everything!!!
Sonya Butcher
Dec 24,2021Quick and easy process. Everyone was very helpful.
Kamesh Kuppaiah
Dec 24,2021I loved everything about "Better", They made sure I close on time. Special Mention to Kurtis and Janae. they went above and beyond in closing this deal. Thanks a lot for all the help.
ShanC
Dec 24,2021Better.com is great site to apply for mortgage if you want to keep the process clean, trackable with target and one place for all. Loved the site design and process in it. Also, offer competitive rates with rate matching as well.
Jeremy H
Dec 24,2021As with any mortgage process, there were complications and frustrations, particularly with last minute price fluctuations from the title company. That being said, our mortgage advisor, Reilly, was helpful and grounded, navigating the complications and offering a small discount for the trouble. He also answered my frustrated email at 5am because it was our closing day and we needed to reschedule because the title company was making last minute changes. Additionally, the online portal was helpful and mostly intuitive.
Armand Picari
Dec 24,2021Overall happy with my team (Michelle and Brian), they were there to answer my questions and I was able to close on time. The rates are unbeatable and would definitely recommend especially if you're a little bit tech savy to complete your tasks on time.
Bryan
Dec 24,2021From start to finish the process was super easy. Applied and locked my rate on Monday, had approval by Thursday evening and closed the next Tuesday. Never have I seen a mortgage close so fast or so simple. Easy to follow tasks to complete and fast review and approval. I got an excellent rate that no one else could match and closed super fast. Customer Service was good and would use again any time.
Marko
Dec 24,2021Would definitely recommend partnering with Better.com based on my personal experience with Gabe Irizarry-Colon and his team. Everything went smooth and we were able to close the loan in 12 days with the best rate on the market!
Lynn Cox
Dec 24,2021Hayden was terrific during the entire process. My realtor, insurance agent and closing attorney all had trouble communicating with the rest of the team but Hayden jumped in each time to save the day. I'm convinced if he had not assisted we would not have been able to close on time.
Ryan Merrill
Dec 24,2021Very pleased with our loan officer and the entire Better staff who took the time to get our refinance done in an efficient and timely manner. Professionals from start-to-end.
Derek Polly
Dec 23,2021My experience included quick feedback and action on the loan. I was continually updated on the status and had every step explained clearly and concisely. My agent, Mikaela, was very responsive to any questions and concerns that I had. It was a lovely experience start to finish. My only constructive criticism is that the web page for mobile devices failed to perform on a number of occasions. Namely with displaying documents or accepting the ‘submit’ action. The full web page functioned perfectly though.
Tom I.
Dec 23,2021Had a very pleasant experience
Jon Shmon
Dec 23,2021Spectacular refinance experience with Better! All digital and no commissions... there are a lot of tasks, but that happens with all mortgage processes. The user interface is really easy to understand.
Matthew Gourmand
Dec 23,2021I have been fortunate enough to buy many properties over the years and therefore I have a lot of experience in taking out mortgages. Hands down, this has been the worst experience ever. I was initially attracted by the decent rate, low closing costs and the idea of a streamlined process. The process was more burdensome than I could have ever imagined. The underwriting team are beyond incompetent and requested a level of information that revealed their incompetence and, in some cases, was impossible to get. If you’re reading this, morons, I cannot provide monthly bank statements for a publicly traded company. It’s illegal and I would go to prison. If you have a very vanilla financial position, better.com might work for you as the underwriters would not be required to use their pea-size brains. However, if you have any level of complexity to your finances, steer clear of these bozos.
Traci Walt
Dec 23,2021There couldn't be an easier way to refinance, hands down best experience I've ever had working with lenders. Easy to follow tasks, quick response, quick Lian funding!
customer
Dec 22,2021This refinance was very smooth. Working with Katie was amazing and anyone who acquires her to handle her mortgage needs will have no issues. Katie was available (even on days off) and very pleasant to work with. Her knowledge and accuracy with the process and care about her customer made this experience a 5 star. I would definitely recommend Katie and Better to anyone looking to refinance or mortgage their home. Thank you Katie and Better!
Bret
Dec 22,2021Easiest refinance I've ever done. Went from application to funding in 13 days!
Justin S
Dec 22,2021Very smooth process from application to close. Every member of the team was excellent to work with and very prompt and courteous.
Jocelyn M.
Dec 24,2021The refinancing process of my condo in the Bay Area using better mortgage was easy and fast. We made it way before my lock rate expires and the best part was the low APR.. way to go better.com