To leave a review you need to be logged in
Reviews 877
waiting
Jul 27,2024While initially there were a lot of phone calls from this company to secure our loan and get us as customers...once our rate locked no phone call, no call backs....the loan officer who called me 3 times a day is gone...she never answers the phone or calls back even after scheduling a call with her though their website. So only respite is to call their customer service directly everytime
Kristen Smith
Jul 26,2024I have refinance twice with better and it’s been a 10/10 both times. Wonderful company with great rates.
Trent
Jul 23,2024We decided to give Better.com a chance after a brief web search as we needed to secure a lender (aggregator) that could work efficiently for us as our home buying plans would almost certainly be done while on a 5,000 mile journey. We began my placing a call and explaining our situation and needs. In less than 15 minutes, we had established an account and were able to generate the much needed “Loan Approval Letter” that would spearhead our efforts to secure and close on a home. That was mid May. After unsuccessfully bidding on one particular home, we found another better home on June 17. This was the day we reached back out to our loan manager to alert him that a contract may be imminent. Today is July 22 AND WE JUST CLOSED!!! To our delight, this entire process, including ordering and executing the appraisal and home inspection as well as processing all the paperwork required by underwriting, took basically ONE MONTH!!! This is unheard of speed and efficiency. We have nothing but the highest of praise for Justin No and Izaak Kasimov for their roles in making this happen. The entire experience exuded professionalism and military precision and efficiency. Fans for life!
Vien L.
Jul 22,2024Robert L. ( Loan Officer) and Brieauna W. (Senior Processor) got things done quickly and I was able to close and got funded within 30 days! Super happy with the job that they did. Robert was always available to answer questions and provided guidance through out the process. Brieauna was very professional and kept us updated during the process. Better.com ‘s portal was extremely efficient and easy to navigate to upload required documents.
Shibu Sleeba
Jul 22,2024The loan processing was fully digitized and the interface easy to use. The team was super efficient and provided updates every step of the way. Closed loan in 8 business days and the funds were accessible in 2 business days. I was very pleased with the service.
Steven K.
Jul 20,2024The team, from the Loan Officer to the Processor, was great. They were timely and knowledgeable. The process went well and closed as expected. The rates and fees were good as well. I will recommend Better to others.
Ajit Kumar
Jul 19,2024Awesome experience. Very streamlined process and no hidden charges. I will definitely recommend Better mortgage to my friends and family.
Brian
Jul 16,2024very good and efficient customer service. easy to use Task dashboard. responsive customer support.
Shatee Slack
Jul 16,2024We needed to take out a Heloc loan to remodel our home and we were nervous about the process. Better Mortgage helped us through the process and were quick to fund. Our loan coordinator Chris Kmec was amazing and reached out to us when we had any questions and to update us on the status of the loan. Would definitely recommend Better Mortgage for your loan needs.
Dariel Milagros
Jul 16,2024Rosa Simmons at Better Mortgage made my loan process incredibly smooth and stress-free. Her professionalism, expertise, and dedication were evident every step of the way. She was always available for me. She answered all my questions promptly and ensured I got the best terms. I highly recommend Rosa to anyone seeking excellent loan services. Thank you for your outstanding support!
Dan C
Jul 13,2024Bryan was fantastic! He communicated the entire way, made me feel comfortable with the docs I needed to submit. Just an all around easy experience, with a great dude steering the wheel.
Eduardo Hernandez
Jul 11,2024From the beginning of the process Jackie was great, and he informed me of the full process. Julie was incredible and kept me informed the entire way. As for the entire experience and everyone I spoke with, I would highly recommend Better Mortgage. During my closing, the notary was great and explained everything. Overall the experience was fenominal. Thank you all
Lfbatch
Jul 11,2024Overall very pleased with my experience. Great communication, prompt responses to my questions, and a transparent list of tasks remaining to close the loan. Mortgage rate was excellent too. However, my only complaint was that I requested a float down well in advance because rates had dropped but was told suddenly that it was 'too late' in the application process to make any adjustments after they continued processing my loan anyway. But again the original rate was great. I would not hesitate to use Better again or recommend them to anyone.
Tj
Jul 11,2024Thank you Jamie and Courtney!
prithvi Noojibail
Jul 09,2024The whole team was absolutely great and easy to work with.
Richard Hamilton
Jul 06,2024The folks at Better lived up to their name. They were always helpful. They made the process seamless.
Michael M.
Jul 06,2024The entire lifecycle of my loan application from start to finish was seamless. Sanam and Sam K were great to work with!
Willie Green III
Jul 06,2024The staff at all levels were highly professional and knowledgeable about the company's products. The process seemed quick (30-45 days). However, the application seemed to require considerable amount of repetitive data entry on my part as a consumer.
Gregory Carroll
Jul 05,2024Casey was perfect in initiating the loan and getting it to the next stage, he was very helpful answering questions and seeking action when I needed help. Rosa presents as a new employee, not confident in the process and appears to have communication deficits. There were points where under strict time limitations she did not communicate effectively with the escrow office sending documents to an unverified email address, and instead of communicating with escrow I had to call both sides to get any action. Documents were sent late, funding was not smooth. Could have been a lot less stressful experience.
Bob
Jul 31,2024Pros: The task system is very straightforward and easy to follow. The upfront communication is very good. Cons: When questions arise, getting answers -- or even a response at all -- is very difficult. It took repeated follow-ups to get anything back from the Better team, and then there were two different instances where I was given incorrect information -- essentially baited and switched. In the end, the rate was still good enough to make it "worth it" ... but barely so.