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Reviews 428
Sheila
Oct 07,2024The Boilers are us operative was very professional, pleasant and made a great job of installing the new boiler. Would recommend.
Peter Verrent
Sep 09,2024Excellent service very thorogh and would highly recommend this.engineer work carried out with the minimum of fuss and explained all that he doing was very helpful and polite. Boilers Are Us are a great company and a pleasure to do business with
Michael H
Aug 28,2024My old combi boiler was 22 years old and had done excellent service, but it was beginning to show its age so I thought it would be a good time to get it replaced. I walked to the Boilers R Us showroom in Welling and the lovely ladies there were very helpful. A guy came to my house the next working day to survey and provided me with options - no pressure whatsoever, and the price was reasonable. He booked the installation for the following week. The installer, Dave, was polite, friendly, arrived when expected and did a great job in removing the old boiler, installing the new one and patiently showing me how it all worked. And he left no mess at all. Throughout the process, I was impressed with the professionalism of all at Boiler R Us and felt reassured that I was in safe hands. So far, I am very pleased with my new boiler - the water heats up much quicker than my old one. No problems noticed yet, but I feel that if I did have an issue, Boilers R Us would be easily accessible to advise if necessary.
Christopher
Aug 28,2024Friendly technician explaining any questions I had. First class job.
Mrs Harris
Aug 06,2024Excellent service no problems at all.
Julian Macho
Jul 29,2024I have been with Boilers R Us for twenty years and I have been very happy with the friendly, knowledgeable, professional service they have given and continue to give me. From boiler installation, aftercare, servicing and customer loyalty scheme I have been very pleased. Many thanks.
Mrs Billinghurst
Jun 25,2024The engineer clearly explained what he would be doing (he was here for our annual boiler service) and was very neat and tidy. Payment by card was available on the spot. In 2023 he fitted a water softener and asking if we were happy with it was his first question (we are - very).
Elaine Cheeseman
Jun 17,2024Very prompt & friendly service to fix a leak at the mains stopcock in our Church hall. Boiler serviced too within a few hours of the call. As we host a Nursery, it was imperative that the problem of being without hot water was fixed speedily otherwise they would have had to close.
robert fairclough
Jun 16,2024Called out to repair Ideal Boiler not firing, Engineer attended and changed gas valve and ignition electrode. 4 weeks later same fault occurred. Engineer attended, could not fix. Left me with no hot water and heating over a bank holiday weekend. Then, radio silence from this lot, had to call in Ideal who attended and told me Boilers are us had fitted the wrong parts. Nothing wrong with the Gas valve they changed original fault was the electrodes which should have cost me just £100 fitted. Raised this with Boilers are Us. They never called back to resolve. Avoid this company. they clearly do not know what they are doing. To top it all, the boiler was still under warranty so the fix was FOC yet I'm £400 out of pocket. The replies below suggested that you returned my call on 10th May following the Ideal visit, this is in fact false. You never called me to ask me to put my complaint in writing, you left no message, email, or text. You also never covered the fact that your engineer fitted the wrong parts to my boiler - as confirmed by Ideal. This was the cause of the second failure and likely to be the original fault and not a £400 gas valve. Further, The boiler was not working and was not left in a fault free condition following your second visit. Every time I drew hot water, or used the heating I had to reset the boiler - Is this a safe action for me to have to carry our given the first time your engineer attended it was 'too dangerous to use'? The lack of communication and explanation of the above is the reason for the 1 star review.
Dieter
Jun 06,2024Engineer arrived on time as promised. Assessed the problem. Supplied and fitted replacement part w/out any fuss and left the premises as found. Excellent
Keith Ferris
May 23,2024We had a problem. Sunday our combi boiler gave up the ghost. Monday, I could not be at home but gave Boilers R US a call. Tuesday morning Duane called in for assessment and quote. Wednesday we had a new boiler installed and running. Problem solved. In these times I'd almost given up believing you could get such good service. No pun intended but it was watertight. Thank you Chelsea, Duane and Mark.
David L
May 22,2024I cannot speak too highly of the professionalism and customer service exhibited in the work done by the Boilers R Us engineer today. Top notch.
Barry Gibbs
May 15,2024Engineer arrived on time. Respected my home by using shoe protectors. Was very efficient and explained everything. Excellent service
Sean Chapman
May 13,2024I’ve been a customer of Boilers R Us since 2016 when I had a new boiler installed. I continue to use them for annual servicing and any other plumbing and heating work I need. Recently I had another radiator replaced to further upgrade my heating. I found the customer service excellent as always, the price good value for money, and the quality of the work outstanding.
Sandra
May 13,2024One of their engineers has just carried out the annual service on our boiler. He arrived promptly, was courteous and efficient and very thorough.
Gary wynne
May 11,2024Had our yearly boiler service today. The engineer was a lovely fella and carried out a first class job.
Helena
Apr 06,2024Just had my kitchen tap replaced by Boilers R Us. They did a great job clean, tidy and quick. Would definitely recommend them if you are wanting any plumbing or heating jobs done.
Rebecca Betts
Mar 28,2024Great service and great value for money! Everyone we dealt with from the company throughout the process of getting a new boiler could not have been more helpful. They provided all the information we needed and the install service was spot on. Could not recommend them more! 10/10 thank you!
Lola Hughes
Mar 22,2024Knowledgeable Professional Engineer Knew what he had to do and got on with it with the occasional chit-chat pleasantries
126 Bellegrove Road , DA16 3QR, Kent , GB
http://boilersrus-uk.co.uk
Isabelle
Oct 23,2024The engineer was very nice and pleasant which is always appreciated.