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We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.
Reviews 313
Anna
Dec 13,2024Purchased the LED light up board. Selected the largest size. Item was purchased as a single item yet I received 2 items equaling the larger size. False advertising and I will never purchase from this site again. Rubbish
Natalie Dimitriadis
Dec 02,2024Terrible customer service. Will never purchase anything from Brosa or Kogan or D Smith or Matt Blatt as they are all owned by the same company ever again. Would be nice to get a reply in a timely manner when you have a problem with your purchase. Screws did not fit, total waste of money.
Emilia Paulsson
Nov 25,2024The furniture is bad quality and they have no customer support whatsoever! And the shipping company (Hunter Express) is unreliable and unprofessional. Left at the front door of my apartment building (on the street) with no notice, dents and holes in the boxes all the way down to the furniture.
Julia Whitney
Aug 03,2024Product arrived faulty and missing parts. Had to “negotiate” for weeks to get a refund and was ultimately advised no refund possible, only an exchange. Reluctantly selected a replacement item only to find upon receipt of delivery it was also faulty and missing parts. I Customer service was terrible, as is the quality of items being sold. I’ll never purchase from this site again.
Karine B.
Aug 01,2024Brosa/Kogan didn't honour their terms and conditions for the delivery of my furniture. The detailed terms and conditions, which I had checked upon organizing the delivery date with the delivery company (ANC), clearly stated that the delivery was to the room of choice. When the delivery drivers arrived, they informed me that they would need to come back with a second team to move the furniture to my bedroom upstairs. They ensured me that this was common occurrence and no big deal. However, the delivery company subsequently refused to honour their promise and terms. Kogan has refused to remedy the situation hiding behind the argument that I didn't choose premium delivery, which includes removal of packaging and old appliances (which are services I didn't need) and stating that this is what they recommend for furniture deliveries above ground. They have conveniently ignored my repeated emails and written evidence/terms and conditions that the delivery I had paid for included delivery to the room of choice. They have even argued in one of their emails that the delivery was to my front door only despite the fact that the delivery company had specifically contacted me to ensure that the delivery would be booked on a day I was home. Kogan's refusal to put the situation right has been very distressing as I had to make alternative arrangements for a service I had already paid for. Please beware of Brosa/Kogan's misleading information and deceptive tactics!
L Law
Jun 05,2024Two chairs delivered and one has several very noticeable fabric creases on the front backrest. We emailed Brosa immediately with photographs on the 23 May and have had no response. Followed up again on 3June and still not a peep from them. Would be good if there was a customer service dept picking up queries and dealing with them! Such a shame that they pay no attention to clients! So an update to this initial review! After multiple attempts to contact Brosa, they have agreed to refund the amount for these chairs. I wish it could have been resolved when initially raised as an issue, but thank you for responding appropriately now.
Emily Inglis
Mar 29,2024Their delivery driver lost my delivery and now they're refusing to refund me. It's been nearly 2 weeks and now i'm left with no window covering/privacy and no funds to be able to purchase a replacement. They just keep saying they don't promise when it will be delivered, however this is against Australian Consumer Law which consider this unreasonable.
Lily Yan
Mar 01,2024Buy the sideboard without top. Contact customer service to replace - no help and no refund.
Tyra
Feb 07,2024Absolutely terrible customer service, takes days to reply. Said my delivery would be 2 business days ended up being nearly a week, then their delivery person didn’t bother trying to get it in the lift to take it to my room and left it in the lobby area. Then when I tried to return the sofa within the 14 day return policy as it didn’t fit in my lift they have just not replied. Terrible do not use.
oxford
Jan 30,2024Scam don't do it.. Order a stool on the 15th of January 2024 said it was sent with tracking.. two weeks later nothing not getting back to me.. this was the carrier response... Our records indicate there is no proof of pickup for this consignment. Accordingly, we are unable to proceed further with this matter. Please ensure this is the correct label number and that this has been dispatched via Aramex. They have gone broke and still taking peoples money.. I now in the process of getting the charge reversed with my bank.. Again Scam,
Susie
Jan 23,2024Dodgy…. Looking to buy a super king sized wool quilt and came across a Brosa website with the quilt I was after. It listed all the sizes for the same price. So after selecting to purchase the item, I was awaiting for an option to type in the size I wanted but it never came up. So I quickly followed my purchase by contacting the seller on the purchase page stating my purchase order and to send me the size I wanted. No response. Surprise, the smallest sized quilt arrived. Even though during the whole transaction I never selected this size, even at checkout the item stated all the sizes. When I contacted them, Decor Innovations who supply the product told me that they wouldn’t refund or send the correct product and making me keep the single bed size with a 20% discount! A single size quilt was not what I needed, and could get one for half that price anyway, and still make another purchase. Advertising all sizes and not giving you an option to select which size, and then telling you it’s your fault because your website is inadequate is not right. I have since escalated my issue to Brosa which sends me to a Kogan website. How many companies do I need to deal with to get my money back? Think twice before buying for Brosa
Lynne Cretan
Dec 15,2023Ordered a couch 24 November 2023. It was listed as in stock and “departs warehouse in 2-3 business days”. Since then, no responses to information requests to both Kogan and Brosa, and couch has not been shipped as of 15 December Order GUL9X23D
Shari
Jun 18,2023Bought a present for someone waited 2 weeks, still hadn't been shipped. I then emailed to ask about the whereabouts of item and whether it had been shipped and i received an email back stating a refund has been placed. I didnt want a refund i wanted my item. No explanation of why. Very unprofessional.
Jaye Singer
Feb 06,2023I purchased the Seta sofa & was very disappointed. Looks nothing like those on the website. It is sturdy but in my opinion the fabric is not good quality. The overall look is cheap.
Neenah
Feb 03,2023Company owes me 3k. Placed order with them last year. They went into administration, haven’t given me order or refund
Disappointed customer
Jan 12,2023I have not received my 3seaters which i ordered since May was supposed to receive december i waited for the delivery guys didnt show then next day received an email they have gone to administration and all my emails to them bounced back now i receive email from Kogan said working on behalf of them not sure ic i will get my sofa or nor very annoying
Elen Gidey
Dec 24,2022I ordered the 4-seater sofa with 2 Armchairs on may 2022 has still not arrived and now I have to celebrate Christmas in an empty house. This Christmas was supposed to be special with my two years old daughter after being homeless all I wanted was something beautiful but here I am Writing a review 😡 The worst thing is 2-weeks ago I called them asking if they could give me a display or 3-seater to make sure that I don't go without the furniture this Christmas and next email I received was They gone into administration so if I lose my money it's going to be .... I have had the Worst experience after waiting 7 months.
Jenny
Dec 18,2022We ordered furniture on June 2022 and some of the items delivered in November. The sideboard we ordered had a crack on one side and we were told there was no more available so we could either get a refund or keep the item with a small refund. Not happy after waiting 5 months. The bed head we ordered and paid for has still not arrived and now they have gone into administration so it’s likely we won’t receive it and we will have lost our money.
Anmaree Stewart-Douch
Dec 08,2022My Mila lounge is of such good quality and delivery is so quick. Service was excellent. Best online shopping experience I've ever had. Can't recommend Brosa enough.
Yvonne Owen
Jan 23,2025The worst service. This company owned by Kogan not providing any customer support. I'm still chasing my order which has not been received. No telephone service, no chat option, no one comes back to you when logging a call using their online option. The only option. I'm so disappointed, and sitting on camping chairs is no fun. I have no idea where to go from here. Do not buy from these people. John from customer care was a shining light, an in otherwise terrible experience. Thank you John.