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Reviews 878
Vio
Oct 31,2023Very good experience
Giovanna Grieco
Oct 30,2023i have been trying to renew my vehicle policy with you for the last 10 days, noone picks up the phone when you call its just a voicemail , live chat says they will call and don't and i have sent several emails ? really frustrating to get any contact apart from a daily text to tell me my policy is up for renewal ??
aarz
Oct 30,2023Disgraceful company. I have emailed you today and I am waiting for a response back regardless of the outcome.
customer Melanie
Oct 24,2023Got told to stop speaking so a guy called Danny could answer my question. Turns out that cocky Danny didn’t know the answer and kept me on hold for 31 min then moaned that he had been on hold for 30 min himself trying to find out. His professional response was I think so but I’m not sure still. After being so rude and cocky still none the wiser. Not even let me do some digging and get back to you. I believe more staff training is required and for Danny maybe some customer service training and manners. People choose wise but not with this company.
D M
Oct 23,2023Had a cancellation email come, so I called up the person on the phone was rude and not very helpful. Today 23/10/2023 spoke to a member of business choice direct (Chloe) who was a pleasure to speak to. She had all the information to hand and went beyond my expectation and helped me with getting my policy cancelled. She called back when she said she would and did everythink she said she would. Business choice direct you need more people like her working for you. She is the only reason I would consider another policy with business choice direct.
Waqas Zia
Oct 19,2023Great service
Justine
Oct 13,2023Amazing. Really helped my son sort his insurance. Recognition to all staff, very professional
Jhon
Oct 12,2023Max banwell assisted me today, very helpful person and friendly.
Peter Owens
Oct 11,2023Very easy to use live chat. Abigale was great and very quick response. Will always use this company like I have done for the last 5 year.
Stefan
Oct 10,2023Dalian bas genuinely went far and beyond for me great service! I’m very trustworthy
David
Oct 06,2023Quick and simple to use. Nicola was on the ball and very helpful. She explained in simple terms what I had to do. It was so easy I'm tempted to say it was a pleasure. :)
Salim Coban
Oct 06,2023Terrible service if you want to cancel the policy. I could not reach anyone to cancel policies. Noone answering the phone, no respond to emails. I am only able to speak advisors on online chat but they kept saying same thing, we will let cancellation team know and they will call you back. It has been 3 days, noone has called back!!! Edited on 19/10/2023 It has been 2 weeks now and still not able to cancel policies and still not able to reach anyone. I think all positive reviews are fake in here, because this is the worst company I ever dealt with.
Sundeep Bains
Oct 02,2023I called up for help finding a document in my policy and spoke to a lovely lady called Jana who was very professional and helpful. She assured me she was willing to help and within a couple mins found the information I required, further more she stayed on the phone insuring I was completely satisfied. This lady has delivered an exceptional customer service.
barbara johnson
Sep 28,2023BUSINESS CHOICE HAVE BEEN 100% HELPFUL WITH EVERYTHING FROM MY POLICY TO PAYMENTS. IT WOULD BE VERY DIFFICULT TO FIND ANYONE BETTER.FIRST CLASS STAFF. IF I COULD I WOULD GIVE THEM SIX STARS.
Matt
Sep 25,2023Kiele gave me great service today
BadSaint Bar and kitchen
Sep 25,2023Great customer service, very helpful and efective.
Ardenblue Logistics Ltd
Sep 22,2023Adam made our experience so easy from start to finish, he was prompt with providing quotes and responses. He was honest from the start and pointed us in the right direction with the insurances we required. Would highly recommend Business Choice Direct.
Adam
Sep 22,2023I am a returning customer to BCD. Aidan handled the quote process in a welcoming manner, while he was knowledgable enough to answer all my questions regarding the purchase of my new insurance policy. A follow up call was necessary as I required advice regarding an amendment to my policy, Kiele was very helpful and quickly sought solutions to my concerns. Both interactions were pleasant and the staff were courteous, spending time to listen to my questions and queries to ensure by the end of the phone call issues were resolved and worries were quashed. Many thanks.
trancemadmaz
Sep 22,2023This review is aimed at Nicky the customer service agent rather than BCD. With only limited time left she went the extra mile to make sure my van was insured just before close of business. She was incredibly bubbly/freindly but also professional and in this current climate where the general public have to put up with awful customer service more often than not, she sticks out as someone exemplary and would be a credit for any company. Personally and I can tell this over the phone that she has too much ability and intelligence for the role that she's in currently and I have no doubt will move on to bigger and better things :) Regards Mario
1st Floor Stoneham Gate, Stoneham Lane,, SO50 9NW, Eastleigh, GB
http://www.businesschoicedirect.co.uk
Iqbal Sandhu
Nov 01,2023Great customer service . Leanne especially was very helpful in sorting out my change of vehicle. Highly recommend to all