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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
nichola
Apr 09,2024Easy to install and test Registration/personal info form link sent promptly and easy to complete Had to contact customer services to add more info and response was prompt and efficient All good to date
Tess
Apr 08,2024I had a call to test the telephone line. Rang with a query and polite staff answered Peace of mind for myself and my family
Peter Hughsman
Apr 08,2024Setting up was very easy and quick response when called peace of mind for family members.
JM
Apr 07,2024Siobhan , the operator at Careline was very patient and helpful with instructions and the payment process -she is a credit to your company. Jeremy
Amy Warne
Apr 07,2024Great service , Samuel helped me explaining everything about how it works. We got it for my mum who came out of hospital yesterday , it literally arrived the next day. It’s all done, all set up. Was so easy to do , I cannot praise them enough. And will definitely be recommending careline to anyone I think could use it.
Rebecca Trezise - Forster
Apr 05,2024Harry was really informative and helpful. We were very happy to purchase there and then on that basis. He told us it will be here tomorrow which is amazing service. Thank you Harry!
Celia
Apr 03,2024Thanks for contacting me today, David. Review I valued your reliability most. You always responded quicky, and you were always helpful when needed. Last time I used your service your sensor had picked up my fall. I didn't have my phone with me and could not have got up. You contacted my next door neighbour who was with me in a couple of mintues. He called the ambulance and stayed with me until it arrived. Many thanks for your good help over the years. I am leaving you now because my local authority has offered me the same service for free.
Athena 80
Apr 03,2024I have been looking to invest in a call alarm. However all the providers seemed very shy about answering the phone. Harry, of Careline 365 used his initiative and called me and between us we secured a deal. The alarm arrived on the 31st and was easy to set up. We tested it Monday and that was ok too. No need to use it again, and not ever I hope but it is there if necessary.
Jonathan Wright
Apr 03,2024The alarm is easy to set up and easy to use. Calls to the contact centre are answered very promptly with the user's name, which increases confidence in the system. The system is great value for money.
Tracy Clarke
Apr 03,2024Very speedy delivery and easy to set up. Helpful people on end of phone to do a test and take info. Slight problem with the alarm not cancelling when accidentally set off resulting in multiple calls. Turned out to be a fault on the system but the team quickly sorted it within a day. Now all working fine.
Julie Bligh-Smith
Apr 02,2024Drew was very helpful and answered all questions. Good product knowledge and a personable style.
Jeremy Rowe
Apr 02,2024Trying to get this set up for my 89 year old mother to replace service from Ealing council that has been discontinued. Received information leaflet and order form promptly in post. - The two had different pricing for the products - neither docs had a version or date to identify them Called them and tried to find out the correct pricing - turns out that the current pricing (as on website) is neither of the amounts stated in the docs received (1 week ago). It’s more expensive now! - also turns out the order form lists some products that only work with analogue phone lines - but doesn’t say so! - also when looking to sign up on the website the order for Annual billing includes a £100 discount from the monthly billing. I was told that this only applies for the first year. This is not stated anywhere in the docs or online. The customer service rep agreed that this was not good. It also makes them significantly more expensive than others after 12 months I think that this is appalling. To put out incorrect and confusing information for products that are mainly targeted on elderly people is tantamount to a con. I wanted to use them because other reviews were good, but will not do so now because their lack of attention here is so poor. Disappointed and extremely unimpressed ——— 8/4/24 Company responded implying I had posted this review incorrectly. This is not the case. The £100 discount was actually £100.01 excluding VAT when annual payment is chosen compared with monthly for the fall alarm. I will be sending photos of the inconsistent documents
Dominic Turnbull
Apr 02,2024I (as we all have ) dealt with many companies that provide a service, most of whom claim their service is the best or five star. Careline isn’t, it’s way better, in fact much better. We got the careline system in for my mother in law and every interaction with the team has been superb. The speed of response is quite extraordinary, professional and so helpful. I cannot recommend this service any more highly and I would encourage other organisations to learn from careline. Thank you !!
Beverley Brewer
Mar 31,2024We had the Careline for my mother, it enabled us to get to her quickly when she fell and broke her hip!
Tracy
Mar 30,2024My father lived 90 minutes away, and the alarm gave me some peace of mind. It worked effectively, and the staff were always very pleasant and helpful, especially when it was set off accidentally! I would highly recommend this company.
Phil Bayley
Mar 27,2024Delt with David on call to cancel my subscription as my Farther no longer requires the unit. We were very happy with the service provided and every time my dad pressed the watch the unit worked and they contacted myself great product and great peace of mind
Barbara
Mar 27,2024Very helpful and answered my questions simply and clearly. Considerably cheaper than my previous supplier.
E Wardle
Mar 26,2024Matilda was very helpful and informative. Look forward to receiving alarm and feeling more safe.
Pearl Rudge
Mar 24,2024Changed from copper phone line to digital without any hassle
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Emma
Apr 09,2024Thankyou to Dean who was really quick and imformative in answering questions I had regarding my Grandmother's device. It gives her, and us peace of mind.