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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Steve Butcher
Feb 28,2024Chatted online to Jenny first then on the phone to Miles. Both very polite and very knowledgeable about the system.
Kevin Fisher
Feb 27,2024Was so easy to order and install, and the back up checks to ensure the system was working correctly was a seamless, this has given the whole family a lot of comfort and peace of mind knowing our Mum has this back up if and when she may need it.
Sharon
Feb 27,2024Friendly helpful efficient service from Jos thanks. He provided Good sound information which gave me confidence in your organisation.
Tanveer Anwar
Feb 26,2024The convenience factor is good. To wear comfortably round neck, great.
Alison Solomon
Feb 26,2024Fast delivery, helpful staff
Richard Tagg
Feb 26,2024Happy enough to take our money for a year up front, told me the alarm worked on a multi network sim and WiFi so was infallible! But when mum needed it in the middle of the night it didn’t work I tried it on three occasions the following day and it didn’t work a few days later I contacted care line 365 , the operator said there were no emergency calls logged,I tried it while i was on the phone to her and it didn’t work ! She talked me through resetting it and it worked but I tried it repeatedly 20 minutes later and it hasn’t worked since !! Lodged a complaint, was promised someone would be in touch still waiting! The phone rings for half a ring then stops,! Call the number back and then the operator says I have to wait for a call back again! Wait all day then phone rings once then stops and it starts all over again !! I run a farming business and successfully make and receive calls all day long and never have an issue with being contacted !! It’s almost as if they are doing it deliberately !! Richard Tagg
Raymond Smart
Feb 26,2024I contacted careline today and spoke to Harry The service he gave was first class Many thanks
Maggie Coxall
Feb 26,2024I have been incredibly impressed with the service I have received from all the team at Careline - too many to mention. They have all been very kind and efficient in helping to resolve a problem with my elderly brother returning items he no longer required. I would not hesitate to recommend this company - thank you.
MR PETER NORMAN
Feb 26,2024Nothing was too much trouble for Joss when I explained my circumstances. All necessary documents completed and the alarm relay box arrived the next day and installed in 10 minutes. Made a mistake pushing the pendant alarm a few days later but was talking to somebody within seconds. Excellent service so far. Thank you JOSS. Peter Norman
Ray Lane
Feb 25,2024Speed of delivery of alarm and prompt assistance when encountering a small problem whilst setting up equipment.
Lynda Brown
Feb 25,2024This is the only alarm I could find that has someone you can talk to someone via the pendant in or out of the house rather than via a box in the house or another room Customer service is excellent Contact with any queries Also next day delivery and plans cheaper than the councils own Recommend to anyone
Susan Wilks
Feb 24,2024All dealings with the company have been quick and helpful from the moment we contacted them in December. The unit they advised arrived promptly and was easy to set up. We have managed a few false alarms which were answered very promptly which is very reassuring.
Sandy
Feb 23,2024Very good experience. Explained and understood well. Seems a very good service
Jon
Feb 23,2024I spoke with James and Drew and they were both professional, helpful and respectful. It was very easy to complete the purchase with all of my questions answered succinctly with absolutely no hard sell.
Helen Sims
Feb 22,2024The response was quick and I was offered the chance to use the 4 months left on the contract, with another family member, rather than losing the cover. As we are are all well and under 65, we don't need it.
Norman Burton
Feb 21,2024Great customer service from Cheryl. In my experience, it's unusual for a company to admit that something had gone wrong, apologise and put it right. That's exactly what Cheryl did today. Cheryl was friendly but professional. She listened to my issue patiently and then went about fixing it, effectively and efficiently.
DAVIS
Feb 21,2024Everyone was so helpfull right from the first phone call to a guy called Samuel who was able to answer all my questions for me, nothing was to much trouble. My order arrived the next day as they said, it was easy to get started and there was help at the end of the phone for me if needed.
Alexander
Feb 21,2024Intelligent and well mannered operative - highly professional.
Linda
Feb 21,2024We had it installed for my 91 year old sister after she had acouple of falls, now they respond to any probl;ems.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Kelly
Feb 28,2024Excellent customer service Quick and efficient