I am very happy with the service given by Mr kunal dey & Mr sanjoy maity from cars24 kolkata refurb team. my vehicle all issues has been resolved & i am fully satisfied. specially thanks to cars24 refurb & warranty team mr bejender sing & mr swarup maity. Thanks cars24
Got what I believe is a good car for a good price but it wasn't an easy journey thru cars24. Positives: good range of cars, much better than any other dealers Sr customer service executive, Tanisha Singh, took time to understand my issues and helped resolve them Sales person, Pawan Pandey, was very accommodating in arranging home test drives and generally v sincere and helpful despite being new to the job Negatives: Second key had no battery Lack of respect for their own timescales - car was delivered late, said 5-7 days for a refund but took 12 days and after a lot of phone calls to customer service and help by Tanisha after i was eventually connected with a sr customer care exec Car was delivered dirty, Car was delivered with punctures in one tyre and incorrect tyre pressure in the other tyres Customer service execs were useless and unhelpful and reluctant to pass cases onto sr staff Sales manager, Raza Pathan, behaviour inappropriate, asked for my bank statements before he was willing to help arrange a refund that was due. I refused so he didn't help and hung up on me in anger I would have rated the whole experience as 2 star but half star given each for Pawan and Tanisha's help.
My car had some clutch issue and Milton Dias was assigned for this. He came to my location, picked up the car, fixed the issue and delivered car within 12 hours which great and appreciated. Thank you for quick and great services.
Great Tanisha for support
Post sale the support is good. Offering home service and resolution of parts replacement in 2 days after the visit. Mr. Raghvendra from cars24 was always communicative throughout the post sales support query resolution.
Promptly solved my query. Good job.
Remember to honest...
I have issue in vehicle not stating complaint to warranty team shivakumar has visited from cars24 warranty team inspected and replaced new battery I am so happy with cars24 service thanks to cars24 warranty tam
Its was good experience with car24
Best Guidance by Umar during service visit.... Very helpful indeed. Thanks again
Raghavendra was helpful in resolving the issue
Screw of remote was missing. Working issue was solved by adding small packing in remote. Now it is working fine but need to add screw.
Mr Amir is Gargius person and very good communicat and guide with me. Thanks & Regards
I had a great experience while dealing with the post sale service team
Umar had good knowledge and very good behaviour, he listen to the query patiently and provided the solution,
Santosh Darale from team has promptly approached and checked and corrected the steering wheel issue in 1 hour time. Professional and quick
Good service after sales
Warrenty service engineer Swarup Maity is very helpful and very supportive.All problems in my car are finally resolved.
Good service and good person Mr surendra diwakar
asgar azhar
Jan 24,2025Excellent service and well trained staff..