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Reviews 846
Jeff Bell
Jan 07,2025Easy to set policy up and the price and cover was very good.
gaynor kirby
Jan 07,2025I got a quote online but unfortunately your site went down. But I set it up over the phone very easily and your Customer service Assistant was very helpful
Craig Moon
Jan 07,2025How refreshing, everything CSIS said they’d do they did. An easy application form to complete resulted in a very competitive price for my travel insurance. The cover they offer is very thorough. My only regret is that I didn’t know about them sooner.
James Hoare
Jan 06,2025The process of taking out a new household insurance proved too complicated for me via the website, largely because I made repeated mistakes when it came to paying! But after telephoning, the whole process became much smoother. The people to whom I spoke were very helpful and the matter was quickly settled. Very good and efficient sevice.
Andrew McIrvine
Jan 06,2025Very helpful agent who explained everything carefullt and well
Peter Kent
Jan 06,2025Easy and efficient
Mr Jack Mcgimpsey
Dec 25,2024I contacted CSIS today to enquire about travel insurance for an upcoming trip. My enquiry was dealt with by Cheryl, and I cannot thank her enough for the friendly, yet thorough and highly professional manner in which I was dealt with.
Trevor Goldsmith
Dec 21,2024Online application for travel insurance - quick and easy
Alison Heywood
Dec 19,2024Very straight forward. User friendly website . Everything explained in a simple manner especially what was covered and the amount.
Minnie
Dec 19,2024Super quick turnaround and competitive pricing
Arlene Huggins
Dec 17,2024Excellent customer service. Very helpful and patient with my queries
Mrs Margaret Barnes
Dec 16,2024This morning I received truly excellent, kind, positive customer service from three ladies, in two different departments. I am 78, have been very unwell with a virus 3 wks, still feel grotty, am "learner" on car insurance since husband diagnosed with dementia, he had always handled it. Our policy due for renewal 1st Jan, paperwork still not arrived. Somewhat cross, I phoned, pushed the wrong menu choice, was connected to New Policies, not renewals. Agent who answered understood my frustration and put me through immediately to Hannah in Customer Services. She was brilliant. Helpful, kind, thorough, gave me good information to know for future. She carefully went through renewal info I'd not yet received, answered all my questions, made sure I was happy - and I proceeded to pay. A couple of hrs later I had an "EEEeeek!" moment about something. A learner at this, had I made a mistake? I was due to meet a friend for lunch, was late and in haste. Customer services long tel queue when I phoned. So I phoned New Policies again, and explained query, and that I was in a tearful tizz. Rebecca took my call. She immediately said: "Leave with me, I will consult our underwriters and let you know, shall I email you their answer?" Goodness me, what service. Wrong dept. phoned, she had no need to do anything. She did. I made it to lunch, late. When home, email in from Rebecca to say all good, no problem. One rarely receives any customer service nowadays at most companies. To receive this excellence of service is unheard of and amazing. At 78 although very IT literate being able to speak to someone with queries is worth a lot. Thank you all three ladies I spoke to. I am a very satisfied customer.
MRDPEATY
Dec 13,2024It was a very straightforward process
Robbie Glen
Dec 12,2024Cheryl was very helpful and led me through the process
Phil Buckley
Dec 11,2024Contacted C.S.I.S. today to purchase holiday insurance for 2025 for my wife and myself. We have used this company for a number of years now and have always received excellent friendly service from the staff. The service we received today from Cheryl was once again exceptional. She was polite and friendly and ever so patient with us. Cheryl is a credit to herself and an asset to your company. Thank you C.S.I.S. and Cheryl. From Phil and Helen Buckley. Cheshire. 10.12.24.
Doug Knowles
Dec 06,2024I contacted CSIS for a travel insurance quote and was given excellent service by a lady named Cheryl. She explained fully about the policy and provided the quote, which I was happy to purchase. Very impressed.
Stephen Little
Dec 06,2024I have just taken out a travel insurance policy for me and my wife. A much simpler process than other companies with the 'fit to travel' policy. Cheryl was professional, helpful and personable throughout. Thank you
Yorkshire Pam
Dec 06,2024Clear concise information. No unnecessary "sales pitch"
Wishing for the best
Dec 04,2024If you have an NHS pension, are planning to need worldwide annual travel insurance in your 70s and 80s and beyond, this is worth looking at. You must apply before your 75th birthday but there is no age cut-off after that as long as you keep up annual payments. Many insurance companies will not accept you after the age of 70 or 80. Crucially, provided your health is stable at the time of booking, paying for your holiday and travelling, pre-existing conditions do not exclude you. I was able to set it up with a single phone call and a follow-up enquiry was dealt with efficiently. The first screening interview was conducted 'at pace', and that would be my only criticism. Given all the advantages, the premium seemed very good value.
Carole Fookes
Jan 07,2025Excellent service in all aspects.