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Reviews 251
Martina Nikolova
Dec 17,2024I have several costumes from this site and I’ve never had a bad experience. The costumes are good quality, the communication is good and the shipping was very fast. I recommend. :)
Mrs Tina neave
Dec 15,2024DO NOT BUY FROM THIS SITE. It claims to be a UK site as states on web address but due to them choosing to ship from China they will not allow a return to UK if not suitable. Paid premium £20 for delivery but expevt me to pay air freight over £30 to return. Should not be my problem when I ordered from a site that states UK at end of URL address. They try to bully you to keep or sell on Ebay...worse company ever. If I could choose no stars I would have.
Martin Ryan
Dec 10,2024Absolute nightmare & best avoided. Buy an item on black Friday and take advantage of the discount code & think nothing more of it. Week later I noticed an email asking for more money! Cost of materials had gone up on an item that was in stock and not custom. Just a link to a page where you can choose additional values to send them! Somehow the materials for the costume went up 10%!They hold the item hostage for more money. They did refund after I threatened to report to the card provider.
Abigail Davis
Nov 04,2024Ordered a costume 1st September to go away for a specific Halloween party on the 28th October in the US so I didn’t have to mess about finding a costume. Found an off the shelf one I liked, planned to pack it to come with me before the 9th October in the UK, Plenty of time right, even according to their own website if it’s not a custom order? WRONG. The costume was “out of stock in the warehouse” which was somehow my fault (they were not forthcoming with this information), simple don’t advertise off the shelf as “in stock” if it isn’t. Proceeded for them to mess me around for 2 months, lying to keep the order as I had to change my address to where I was staying in the US which cost me extra after promising me it was really ready - shocker, that was also a lie. It arrived November 1st after Halloween. Was not best impressed. If you have anything specific ahead of time, don’t trust them to deliver on time, tell the truth about whereabouts in the process it is or do anything remotely useful to help. Don’t make the same mistake I did.
Laura Heyes
Nov 03,2024I previously gave a bad review after Yodel had left my parcel outside without permission for weeks and it had gotten stolen. Emily sorted me a refund out after previously going back and forth struggling to explain to another person the situation. Thought to leave a 5 star as a thankyou for eventually resolving a stressful matter. Thankyou Emily
joanne exell
Nov 01,2024AVOID I ordered early September in time for Halloween and like they promised it did arrive in plenty of time BUT the size was far too small. I emailed they the day after it arrived and told them about the size issue and there is no way I would have ordered a small when i myself am not. The emails just go back and forth and they give you the impression they are sorting it and the last email says your parcel was delivered on the 17th 🤬 what a waste of time they are. Please I urge you do not purchase off of this company.
Charlotte
Oct 30,2024DON’T WASTE YOUR MONEY!!!!!! They are based in China so anything you want refunded forget about it they are a scam. They didn’t deliver my costumes in time over £100 even though I paid £20 delivery and offered me £15 and asked me 3 times to ‘sell the costumes on eBay’
Tara M
Oct 29,2024Halloween costume ordered 14/10/24, paid £20 extra for fast delivery, item delivered 25/10/24 but instead of sending Large, I was sent Extra Small! Contacted seller who suggested a £10 refund and told me to sell the outfit on EBay. Seller doesn’t offer free returns and expects me to pay high return postage costs! I am now £60 out of pocket with no Halloween costume. The person at fault should bear the financial burden, which in this case is certainly not me! PayPal case opened.
Andrew
Oct 26,2024Made an order and made a mistake with the size. I made contact with Coshd who responded quickly saying they would do their best to intercept the order and amend it. Package arrived in perfect order within a week or so. I'd quite happily recommend these guys.
Ted Davies
Oct 26,2024cosplays great quality and customer service was really nice!
monjii art
Oct 24,2024Paid extra high cost for fast delivery and only half the order arrived .... so could not use in time.No proper returns system. Offered me 10% of a £60.00 order and said sell it on Ebay or other site..... size of coat wasn't even correct...way smaller than tagged...not European sizes. Avoid Avoid Avoid
Cristina D
Oct 24,2024Avoid, avoid, avoid. Cheap costumes and long delivery time. Sizing is totally off. Not to mention they don’t accept returns so it’s just a WASTE OF MONEY! £40 lost 😡 Just so everyone gets the full picture - as a result of this review they are bombarding me with emails now. They have offered 10% refund and even offered £5 to delete this review!!!! Will be reporting the company to trading standards! You can keep your £5 by the way!
Paul Green
Oct 23,2024Company has no sensible means by which to return items so if you change your mind or it doesn't fit, which is the case on my partners order, they claim it's will be too expensive to return and offer only 10% of the value in a refund. She ordered XXL, bigger than we needed, and the size that arrived, whilst labelled XXL is clearly not and is significantly smaller. The costume itself is very good, but it's no use if it can't be worn. Don't use this company unless you're willing to take a very expensive gamble on the item being right. EDIT. To be clear, as it was missed by COSHD in their reply, I've reviewed my partners experience as we both individually ordered from coshd.co.uk. My costume, whilst quite snug despite ordering a size up, does fit, just. As I've said in the review above, the costumes are actually very good, if it weren't for the fact they are too small and don't match their own sizing guide. Without a UK address to make returns to, purchasing from them is a risk.
Fraser Walker
Oct 22,2024Excellent customer service responded to all queries and questions in a prompt manner and gave perfect updates on delivery times, will definitely be using again, affordable and great quality and very fast shipping on standard delivery, will definitely recommend to other people
Joanna Lothian
Oct 18,2024Avoid this scam retailer at all costs. My costume was delivered significantly smaller than the size I ordered. After having to prove the size was wrong through photos showing the measurements, I was warned that the shipping costs back to them were high (I think they are based in china) and I could simply get a 15% refund and sell my costume on Gumtree! What on earth do I advertise it as - Mis-shaped poorly constructed costume of indeterminate size?! 100% refund offered, which is against the Consumer Duty Act of 2015! The returns policy is impossible to follow since they expect the goods back within 2 weeks but in their own correspondence warn that returns often take 1 month to receive back. This company really is a SCAM! I had to purchase through Amazon a replacement costume for the event at significant extra cost. Wish I had just used trusty Amazon in the first place. This firm is a DISGRACE!
Jade New
Oct 17,2024Case Update For Ref - please no one purchase from this store it’s a scam and PayPal won’t protect your purchase! The seller has responded to my previous review here advising they will look into the issue and resolve but this is all for show - they have still not responded to my emails, I’m still missing my order and still no refund! PayPal have offered a full refund via case escalation, but only if I pay to return the wrong item I’ve received! Therefore not a full refund and could take months to resolve - be warned and order at your own risk as you will likely be left out of pocket. Worst experience if I could rate less than 1 star I would - I will be escalating this further under the consumer good act as fraud.
Roseanna Content
Oct 16,2024Edit. They now blackmailing me to take down this bad review for a 50% refund. What a joke. Avoid avoid avoid.i I accidentally brought the wrong size and they have refused to issue a refund no matter what. They've offered me 15% money back which is £4 of what I orginally spent which is unacceptable. Taking this further til I get full money back. Edit. Don't bother emailing me coshd saying exactly the same thing which is spend over £50 to get it send back when my order was only £29. I'm refuse to play your games!!! I'm reporting this company to trading standards!!!
Cathy Smyth
Oct 14,2024I bought a costume from this company and have been trying to return it, impossible to get in contact with them! Would not recommend I have now received the address and the cost to return the item is at £31.99, I understand the company doesn’t set the fees but this is absolutely ridiculous…I feel like I have been completely scammed! As I stated before, I would definitely NOT recommend.
Leanne
Oct 11,2024Absolutely disgusting company who rob you blind. I ordered a costume which consisted of clothing, a scarf and a wig, and a hat and I ordered this in good time before the event I needed it for. 2 weeks after order, I was informed that the costume was unavailable and would i like to repurchase. I declined as I was running out of time and didn't have another 2 weeks to wait, so I bought a new costume from amazon and said I'd just have a refund. They then proceeded to say they could only refund the clothing part, as they'd already sent out the wig and scarf (half a costume!) I explained that these are useless to me now, as I have bought a new costume and why would I want only half a costume? They then refused the refund for the wig and costume and instead offered a small discount with the audacity of suggesting I go out of my way to resell on ebay or gumtree! I said no, I want a refund as the item was not as described (I didn't ever agree to buying half a costume, I wanted a full costume). They said I could return but would have to pay the postage cost which is very expensive! No thanks. I will be using section 75. Alongside this, I didn't even receive the one half of the costume on time anyway!
Floor 3,Building 3, No. 1409-78 Jidi Road, Minhang, 201107 , Shanghai , CN
http://coshd.co.uk
ami
Dec 18,2024Cosplay came very quick, and the outfit was very high quality. Staff response were very quick - very pleased with the costume!!