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Reviews 251
Jezz Ackerman
Aug 06,2024I loved the treatment they had with me, they are very attentive and kind. My cosplay and the quality are great. I'll definitely be back
Ronald Carr
Aug 05,2024Hello there, Although the Obi Wan costume came in the right size and on time, no issues with that. The Boots however, different story altogether, the measurements I made for the boot size are completely different to what I recieved. I need those boots by early september and i'm stuck with boots that are too tight to wear! I filed a complaint with them and they weren't very empathetic to my plight (Probably a Sith Lord). Told me to sell it on Gumtree and eBay, which I cannot, being on benefits. Their other solution was to return to sender for a refund for which I have to fork out the full shipping cost! Or.. I keep the boots with my next purchase coming with a 15% off coupon, no thanks! Reason I don't give it a 1 star is because the Robe and apparel came on time and fits perfect, the rest is down to their shoddy returns policy. Never doing business with you again. Avoid this company, it is a wretched hive of scum and villiany, you must be cautious, If you don't want s product in the wrong size? Otherwise be prepared for a disturbance in the force, you'll have to get your wallet out and go through the stress of repackaging and waits at the post office. Or you are stuck with something that doesn't fit. 15% off my next product does't cut it if you're just going to put me through this again and take more of our money. Your policies need to change to free returns. Thought you were an British company? Cause in the past I just sent back freepost and got my refund with no hard feelings and still did business.. Now? So uncivilised. UPDATE: After several back and fourths with this company. They have made it clear that they will not pay for my shipping costs for this return. I was willing to perhaps add a more favourable review, may of been 2-3 stars, but at least i'd of notified customers that they were willing to help with delivery returns. They will not and instead offered me coupons in exchange for a higher star review.. Are they allowed to legally do that? Feel like they've just tried to bribe me to keep quiet? Rather than throw coupons at me, they could just sort themselves out and pay for the shipping. I am stuck with these boots that are 2-3 sizes too small. My rating has been reduced from 2 to 1 star. Never doing business with you again and will tell everyone of my friends and family to avoid this company. Don't care how many times you throw your policies at me, they're outdated and ridiculous. You've spoiled the costume party I was going to; be too late to get replacement boots. Got what you wanted, you took my money and fled! Can't go bankrupt soon enough!! š”
Alasdair Ball
Aug 02,2024Fast delivery, great quality and value for money
Phil Brown
Aug 02,2024Amazing outfit
Grace Cross
Aug 02,2024Quick and easy!!
Lauren
Jul 14,2024Quick delivery and sizing was accurate! Awesome Bo-Katan costume, well made. I was quite anxious about ordering from here after seeing some of the bad reviews, but I literally couldnāt fault them at all! I ordered my costume on 5th and got it on the 13th! I was able to track its journey successfully too with the number they gave me. Iāll definitely be ordering more cosplay from here in the future, highly rec
peter sutherland
Jul 09,2024I ordered The Mask costume and it was delivered today. I ordered it on the 28th of June (11 days to be delivered). They replied by email when I raised concerns about it arriving on time. I got a tracking number with CNE express for when In china then Royal Mail tracking for when it landed at Heathrow. Not sure why there are so many bad reviews as I canāt fault them at all. Order - HK49733
Rosemary Jones
Jun 30,2024Donāt believe their arrival dates Will take weeks to post
PudgyBlu
Jun 11,2024Please avoid this site; less you want to be scammed out of your money. I ordered a cosplay at the end of April this year. Itās now June and Iāve had no updates nor emails at all. A tracking number wasnāt given to me either; itās been stuck on āpreparing shipmentā ever since. Iāve tried to contact them in a polite manner and Iāve heard nothing back. Thatās Ā£80 gone straight down the toilet. Please avoid this site for your own sanity
Rhi
Jun 06,2024Ordered a costume and they take 7-15 working days to dispatch but the shipping page makes it seem like it'll be so much faster when it's not a custom item. I bought items that weren't custom and it took the full 15 days to ship. I tried to contact them to find out what was happening because I needed them for an event and didn't pay upgraded shipping. No response. I emailed again threatening to get a refund and got 2 responses, one which they claim was sent the week before. The responses offered I could pay for upgraded shipping as they still hadn't shipped. I paid the same day I got the email and miraculously they've now shipped and they didn't get upgraded. So that was an absolute waste of time. The customer service is a joke and luckily I don't have to fight for a refund for the shipping as they've said they've already refunded it. I wouldn't be as bothered but it's not like these look like expensive costumes. They're printed suits and I bought from their stock list so why does it take so long to ship? Edit: In the matter of honesty they have given me a 10% refund as an apology and my items cakes JUST in time for the event (though once they were handed to a UK courier I got zero updates and I didn't even know what courier had the parcel once it was in the UK so keep that in mind - I work from home so could get my parcel, others might not be so lucky)
Becky
Jun 06,2024I've ordered from CosHDuk many a time and have been really pleased with the quality for the price. Their higher end priced costumes are unsurprisingly much better than those in the lowest bracket. My favourite costume from them is my Fennec Shand which fits amazingly, is very comfortable, and using lovely materials. As a UK 10/12 with bigger hips, sometimes it can be tricky to get the right size so definitely look carefully as the size guides and if in doubt size up. If you're like me and don't sew, CosHDuk is a great way to get into cosplaying.
Rio N
Jun 05,2024I got the black widow avengers 3 cosplay this coaplay was really high quality in my opinion, the best sizing as well.
Jane
Jun 04,2024Great thank
mike_aj_garnetthotmail.com
May 17,2024Ordered a fancy dress costume and paid. 20 minutes later I emailed them to cancel the order as I had found a better one on their website that I wanted instead. 6 hours later, I received and email saying that the order had already been despatched, so they couldn't issue a refund. The website clearly states that all orders will be refunded in full if cancellation is made with 24 hours of placing the order. My cancellation was 19 minutes after ordering, yet they still despatched it anyway and told me no refund was possible. They ignore their own stated company policy. Order #HK47852
Lisa Rieke
May 17,2024El traje llegĆ³ sĆŗper rĆ”pido š ( Germany ) la calidad es excelente, estoy muy contenta, se veĆa enorme pero cuando me lo puse encajĆ³ perfectamente šÆ lo recomiendo ( traje de ghostbusters )
Debbie Stevenson
May 16,2024DO NOT BUY FROM THIS PLACE!!! Purchased 2 items in plenty of time for my sons birthday. Items didn't arrive fir hid birthday so I told him the gifts should be with us any day now. I contacted the company and they advised they hadn't dispatched yet as this would take a further 8 to 15 days on top of the 10 days I had already waited. Company advised there was a preparation time of 8 to 10 days thrn a further dispatch time scale of 8 to 15 days Far far too long to wait for an item Purchased. I complained to Company and they just said it will be on its way next week. Then the next email I got was a notification of a refund WHICH I DIDNT ASK FOR as I had already told my son the gifts were on their way. My son now very disappointed as he was looking forward to the gifts. Very poor customer service DISGRACEFUL
Richard Finnimore
May 10,2024Like another reviewer has stated, Chinese company posing as a UK one. Ordered a costume in a bigger size because their sizing is all over the place. Arrived and was still massively wrong. So wanted to return to exchange for larger size (hopeful). They had the cheek to suggest I sell it on ebay instead of returning it and they would give me 15%discount on a new one. So they can keep my money and then get even more of my money. After saying no I want to return which came out my own pocket Ā£60 following all their instructions so they can avoid fees for customs, off to China it went. Now they claim they cannot collect it and said I should try get it returned so they could give me a bit more of a refund. Clearly a dodgy company that make things cheap and roll in the money from people that happen to have issues with their costume. Note I'm a medium but ordered a large. The trousers didn't even get past my thighs and I'm not a muscular guy!
Chloe Van De Velde
May 10,2024Excellent customer service, very communicative and excited to wear my costume for con!
kristie Steele
May 09,2024Easy to order, cracking quality! Measurements are spot on and fits true to size chart. The material is lovely and dress is lined. Delivered within the timeframe with progress emails and updates regularly. Will definitely use again. Thank you
Floor 3,Building 3, No. 1409-78 Jidi Road, Minhang, 201107 , Shanghai , CN
http://coshd.co.uk
Stuart
Aug 06,2024Parcel was never received. I contacted Coshd but all they have provided me with is contact number for Royal Mail and a photo of the parcel in my front garden. Customer service is very poor.