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Reviews 251
luke duell
Nov 14,2023I didn't really think that I'd have to write another review about COSHD.co.uk especially since I have not made another purchase from them. I reccomend you read my first review as everything in it still holds true and I reccomend you contact an Ombudsman. After my previous issue with Coshd.co.uk I settled for a 50% refund. Not ideal but probably the best i was going to get after around 20+ emails. I thought fool me once shame on me and took the hit. However, some weeks after that settlement I was contacted again by Coshd.co.uk apologising for the inconvenience and poor customer service and offered me a full refund in exchange for deleting my negative review on Trustpilot. I still have not recieved said refund. They tried to guilt me with profit margins and statistics then eventually back tracked on the full refund (despite being entitled to it, without the need to ship back to their supplier) and acted as if the refund had never been promised. I didn't think my experience could have gotten much worse but I was wrong. Over 15 emails and almost 2 weeks later, I am left somehow more disappointed and frustrated than before. Same as the last review AVOID FOR YOUR OWN GOOD and do not fall for the obviously fake or fluke positive reviews.
Graham S
Nov 04,2023Wanted to give it less stars purely down to expensive shipping costs and that it didn’t arrive in time for our party but just opened the package and tried it on and have to say the quality is incredible for the price. It looks amazing! More gutted now I couldn’t wear it. It’s a proper lined suit and could easily go for double the price.
Jaime Broomfield
Nov 03,2023I always buy from coshd. I love them so much, the products are always great quality
Gumble Abigail
Nov 03,2023This company is great, absolutely fantastic quality cosplays and I’ll most certainly be purchasing again and again. Wonderful customer services too! Thank so much xxxx
Jack Wilson
Oct 24,2023The quality is probably better than your local costume shop - but the experience of dealing with them not good. First the discount wouldn't apply and then they gave me the wrong amount off when i demanded the refund. Next the costumes do take nearly a month to arrive - although they make that clear. The costume sizes are all over the place and trouser come in smaller that they should, plus cheap poppers so won't stay on even if you wanted them too. Pointless sending them back because it cost £25 and they really pushed that in communcations - so they take your money and you loose loads if you send back. I asked for a partical refund and with some back and forth they agreed to 20% but there was another issue as once again they didn't know basic maths and were trying to give closer to 10%. Then Yulia got really sacastic and rude when i complaint. Not good and expensive for what you get, also sounds like they make them is some kind of sweat shop.
Beth
Oct 19,2023I Ordered a costume over a month ago, still have not recieved item. I got in contact with customer service (I still wanted the costume) who claimed it was with a neighbour.(obviously I checked here straight away, and a few times after!) They sent a photo of a random person with no package as proof!! I explained a multitude of times that it had not arrived. That it was not with a neighbour and customer service got quite rude! I did manage to EVENTUALLY get my money back but it was not easy! Quite disappointed at the whole experience. They wanted me to change my initial review which saw this as a scam before giving me a refund
Cameron Alexander
Oct 18,2023I ordered my wono luffy costume last Friday for comic con this weekend, paid the extra £20 for fast shipping and it arrived today, the costume is really good quality and you can tell it’s been custom made. I was hesitant first of all to order from here due to the reviews, but when I started reading into them they were from non verified users. I am very happy with my experience and also the communication between myself and the company as it only took a day for a response, but people need to understand that the company is based in china and china is 7 hours ahead.
Kayleigh
Oct 18,2023Emailed twice to return as sizing was so off, never received an email back. Don’t bother
Rudy
Oct 05,2023great product, packaged with care
Turan
Oct 05,2023The costume fits true to size and exactly like on the pictures. The delivery was faster than expected - only 4 days! Communication, the product and delivery were on point. Thank you.
Mrs Diana Tellwright-Watkin
Oct 04,2023Package arrived very quickly, excellent service.
Sara Furey
Oct 04,2023Great experience product was better quality than expected measurements spot on fits great delivery very quick
M
Sep 20,2023I was excited that the costumes are made to order. I ordered a Halloween costume a bit more than a month before Halloween. I live in the USA. After ordering, they told me that they couldn't make and deliver the costume to the USA in time for Halloween and would give me a refund and 10 percent off my next purchase. Though I was disappointed, I was impressed by their honesty to me of what they can deliver. I rated 4 stars only because I don't have a product to rate. I'd say 5 stars for customer service. Can't state enough how much I appreciated their honesty!!
Davidson, Marianne
Sep 17,2023Great, quickly shipped and excellent quality. Would recommend!
customer
Sep 04,2023Hadn’t realised when ordering that it was coming from china. When I realised luckily within 24 hours I asked them to change the size from medium to large. They did this immediately and a week later my costume arrived. It was great quality a bit long but I am short. Very pleased with the service and the costume. Would order again.
Ms MOORE
Sep 03,2023Good quality costumes, Fits perfectly on my daughter, she’s so excited to wear it for anime con
Tracey Gardner
Aug 30,2023Excellent quality and detail for the price. Is long but can be cut. 16/18 XL fitted perfectly. Highly recommend
Alice
Aug 22,2023Spider Gwen cosplay was great quality, would order again!
RICHARD SNAPE
Aug 22,2023Ordered online from what I thought was a uk based company . Goods arrived , sizing was awful and quality very poor . Asked to return for a refund to be told sell it on eBay or pay for return to China . Refunds policy is non exsisitent . Asked to take photos of clothes . Don’t buy from this company if you want any sort of returns policy
Floor 3,Building 3, No. 1409-78 Jidi Road, Minhang, 201107 , Shanghai , CN
http://coshd.co.uk
FD
Nov 17,2023If I could give 0 stars I would. This “company” are absolutely awful from start to finish. Item arrived faulty - with a dodgy, flimsy zip that wouldn’t go up. As a fault on their behalf I thought I’d try for a refund as I am rightfully entitled to. But, after numerous emails back and forth, they tried saying it’s because I ordered the wrong size and that I am not entitled to a full refund as I can “get it fixed”. At the hopes of receiving a full refund I had to send pics/videos as evidence, I had been asked to return my item to a return address in China which legally you do not have to do, plus it would cost more than the item itself so what would the point be? In the end I settled for a 50% refund as I couldn’t bare to deal with the situation any longer and how deluded they were. - how can I possibly not be entitled to a refund for an item that was faulty on their behalf?! Stay clear from this dodgy company as they will make it very hard to get a refund for the poor quality items they sell. Lesson to self, always read reviews before ordering from a new place!