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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Clint Robison
Jun 06,2024I have a brand new security system that was installed today and is not working and I cannot get it fixed
customer
Jun 06,2024The install technician was very capable and did a good job installing the merchandise, From the minute he came in and discussed with me what I had decided to have installed, he pressured me to add more windows and other items to my purchase. I explained that I had spent all I could but he still continued to say I neede more for my safety.
Tatiana Cerguta
Jun 04,2024Jeremy Nettles was very friendly, professional, very knowledgeable about his work and he has ability to speak with people and provide a great customer service. Very satisfied with the service.
Joe Bunn
Jun 03,2024Great service! Arrived before the scheduled time, walked the property with me, got it all installed and gave me a good walkthrough.
J.J
Jun 03,2024Michael who was my technician to install the service did a phenomenal job! So far so good!
Shawn Bordeaux
Jun 03,2024There was a lot of confusion with the people that I talk to on the phone about what equipment was compatible. But the installer was very knowledgeable and had the correct parts on his truck and did an excellent job.
Stephen B.
Jun 03,2024Nicholas was very thorough and explained everything I asked and had a lot of helpful advice and tips for us. He worked with me even though I was not able to be here when he arrived. He worked it out and waited for me to have time to get here.
Johnson�Chris
Jun 02,2024Tech didn’t clean up everything and broke hand held vacuum
Alice
Jun 02,2024The call support for sales and service scheduling was exceptional. CPI was focused on my needs as a customer along with meeting the time line that I needed. The installation technician was awesome. Everything was installed and tested to ensure no return visit was needed. The technician made sure I understood how to use the system. They were punctual, courteous and knowledgeable.
Jeff
Jun 02,2024On time. Courtesy and very knowledgeable.
Jeff
Jun 02,2024From the first call to CPI until the technician left after the install, everything was superior, above and beyond my expectations! Brandon, our installer, was courteous and very knowledgeable. He understood our needs and we just love our system and the app! Overall, A+++. The protection the system provides is unparalleled to any other system I reviewed! Thus, CPI has my business now and forever!! Thank you CPI!
Gonna
Jun 02,2024From the very first phone call this has been an awesome experience. They walked me through and guided me without pushing their products on me. The tech who came to the house to install was respectful and courteous and explained things perfectly. We love our new system
customer
May 31,2024Installation was fast and reliable easy to learn the equipment
customer
May 31,2024From beginning to end the process has been great. Any questions or needs have been answered and addressed extremely quickly.
Sherry Morris
May 31,2024The technician was very informative any questions I have he answered and walked me through I felt like that I was getting the best of service
Kelleigh
May 31,2024Apparently they weren’t able to set up my services. I am currently waiting for a representative to call me to reschedule another day for me to wait at my house for them to set up my service.
Larry Williamson
May 31,2024The technician was efficient and friendly. Knew what he was doing.
Mary
May 31,2024Josh was professional and completed the job confidently. He got the job done promptly yet was patient when answering questions and/or explaining the system. Thank you.
Michael Grice
May 28,2024The sales rep, Scott Rush, was excellent. He was thorough and his recommendations were just what we need. Likewise, the technician who installed the system, Dawnley Joseph, was very personable and knowledgeable and did a great job
Luis Rodrigue
Jun 07,2024Fantastic service very