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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Joyce Beach
May 27,2024Everyone from Brandon to Percell did a great job and made the process easy.
Billy Watson
May 27,2024Excellent Service. Smooth installation!!
Harriette Edmonds
May 26,2024The technician put in a lot of hours to convert my existing security system to CPI.
Lynn
May 26,2024From Lindsay (in customer service) to Dave (the installation technician), the service was excellent. Your company has kind, knowledgeable, and professional staff on your work force. I will recommend your services to others.
Dee Torres
May 25,2024He was great, and thorough
customer
May 25,2024Sales rep Torry did a fantastic job explaining and putting together the best set for me. Marcus did an excellent job on the install and was super fast.
Terrie Couch
May 25,2024The tech was awesome...he explained everything to a T. Very friendly and knowledgeable of the security system.
customer
May 25,2024The tecniation was Awesome. Quality equipment. Emily , at customer serve that sign me was awesome. Tell Emily I said thank you.
Robert
May 24,2024So far, the experience has been great. Love the clarity and ease of use of the product. We actually do feel great about the protection of our property under CPI. Thank you.
Monika Tollinger
May 23,2024Excellent SERVICE!!!!! Thanks Monika Tollinger
Brenda Trussler
May 23,2024The technician was very prompt and helpful. Very nice guy and thorough in his work!!!
customer
May 21,2024Maria Strong: full of information, consistent and kind! She sold the product well and made it personal. I had made up in my mind to go with another company based on a relationship with the person, she did her thing! Props to showing me the value in CPI vs the other company.
Walter Correa
May 21,2024The CPI sales person (Rhonda) was excellent explaining all the features and options that would fit our needs.
Mike P.
May 21,2024Knowledgeable employees and techs that take their time to set things up the right way.
customer TREKKIE
May 21,2024We have been a customer for many years. We decided to upgrade our system, everything went smoothly. No more billing than the phone goes out. No I can manage the system with my phone. We had fun joking around with the sounds. The alarm sounds like "Red Alert" from Star Trek.
customer
May 20,2024Luke was very knowledgeable and helpful! Great job!
Andre Adams
May 19,2024The tech was very pleasant , on time , and very knowledgeable.
Donald Johnston
May 19,2024Alex was very professional, friendly and went above and beyond to make sure everything was correct. Outstanding service from Alex!
Ricktpt
May 19,2024*Note*: The date is changed to protect me from having the issue replicated in the future. In addition to the titular issue, the tech support I have received has increasingly appeared to be exemplary of a now culturewide "distracted by the video game they're playing while working from home" millennial entitlement syndrome. MY issue with the paid service that THEIR employer ostensibly provides, which in turn pays their salary, does not constitute any cause for concern on their part WHATSOEVER. Rude, disaffected, and apathetic describe way too many (but not quite all) of them. This SHOULD be more than enough cause for being dispensed to "early retirement without pay". Let those employees be someone else's problem. Yes, my issues with your service actually are a YOU problem. My money was earned by doing ACTUAL WORK and for services rendered. Goest thou and doest likewise, please. Update to baht CPI reply: I was able to contact Mr. Spangler, who is, in my estimation the single best employee/CS rep being employed by CPI. He said he would have the COMPANY'S QC/QA person reach out TO ME today. No call has been yet received or missed. Please have THAT person call me. Thank you.
Larry Morris
May 27,2024Eric and Paul are excellent CPI representatives. Their professionalism and competency was impressive.