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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
customer
Jun 21,2024Workers were professional, informative and kind.
Robin Peck
Jun 21,2024The technician came earlier than expected (not a bad thing). Understood exactly what I needed and had asked for and installed everything in a very neat and orderly fashion. Left no mess for me to clean up afterwards and explained everything very thoroughly to me!
customer
Jun 20,2024Evan is the total professional in handling my situation in a timely manner. He fixed an ongoing issue that I've had for 3 weeks. Evan represents a level of expertise only supervision possess to include, knowledge, wisdom, patience and a well to do attitude. He should be promoted to the Managers level as well as a monetary bonus. Evan is true winner for CPI and he should benefit from his hard work and tireless efforts which are in keeping with CPI's Mission statement and customer support satisfaction. He is an true asset to CPI Aand their partners......
Sandy Lange
Jun 19,2024Rosie James received our call which began with one question, then second question, and then third. She just didn't answer the questions but she walked us through the process on our phones so we understood just how to handle the problem and be sure we understood exactly how to do each function ourselves. She was knowledgeable, never once lost her patience; she was an absolute total professional; she represented CPI extremely well and she helped us enormously without any hesitation or frustration - and we were a bit slow getting all of the information. She is a Number 1 Employee that just increases our trust in CPI. Sandy & Doug
Eric G
Jun 18,2024The Technician was amazing. He really took pride in his work. He deserves a bonus. Kudos to that young man.
Chuck C
Jun 17,2024Everyone we've dealt with at CPI, from sales, to the install tech, to customer service on the phone, have been excellent. It's been a great experience.
Inez and Janice Price
Jun 17,2024He was patients,polite and above all very professional. You have a winner employee. He's a keeper. He deserves a raise!!!!!!!@
Bret Harvey
Jun 16,2024Gage Snow was our technician. His attention to detail really showed. Also every question we asked he had an answer too while teaching us the exact way to do it. He double and triple checked everything he did and even worked with spectrum over the phone to fix a problem with our router . Gage even walked us through Scenarios of why he thought it best suited to choose certain settings during the process. All in all can’t ask for a better representative of CPI.
customer
Jun 16,2024Tech support courteous, helpful, patient
customer
Jun 15,2024Very personable visit by a very courteous and patient CPI security professional taking whatever time needed to make sure I understood how all my services worked.
customer
Jun 15,2024Installer was very professional and did a greet job explaining how everything works!
customer
Jun 14,2024Excellent installation.
customer Betty
Jun 13,2024The entire process was wonderful from the phone call to getting setup to Paul coming to setup. The woman who setup the appointment was very helpful and patient with us. I forgot her name, but her and Paul made this a smooth transition.
Bob Jones
Jun 12,2024On May 9, 2024 I paid the entire balance of my security contract $451.61. On May 20, 2024 CPI made an unauthorized draft of $90.09 from my checking account. On May 21, 2024 I spoke to Loren with CPI and requested a refund of the unauthorized payment and to stop all auto drafts. On June 1, 2024 I called CPI again and was told someone was working on my refund and I should have it within 3 business days. Today is June 12, 2024 still no refund. I called CPI again and was told it was being processed but they could not tell me when I would receive it. I asked to speak with a supervisor and was placed on hold for 20 minutes. The rep came back on the line and told me CPI did not have any supervisors who could speak with me but one would call me back. I would never do business with these clowns.
customer
Jun 11,2024He was very knowledgeable about the equipment. After he left, he came back because of connectivity issues!
NC-Customer-
Jun 10,2024Mike, the technician, was awesome. He was engaging, knowledgeable, and answered all of our questions.
H Mathews
Jun 10,2024I had an unusual installation request. It was handled professionally and quickly even though additional information was needed because of my request. I did not have to call CPI back, they contacted me with the answers and scheduled the re-installation. The technician who came on site was aware of what was needed and was thorough in his work to complete the re-joining of two systems that have not had any issues or problems since he left. All is working as requested.
Amanda Morgan
Jun 10,2024Tylasia was quick to respond and super helpful with my questions.
George B.
Jun 07,2024The technician was very professional and knowledgeable regarding the service being provided.
Sister
Jun 21,2024They followed up but weren't pushy. The options were well explained. Their technician was very good.