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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
HP Chestnut
Jul 10,2024Employee was very professional and knowledgeable of the installation of new system.
Mike Molosso
Jul 09,2024If I could give this review 100 stars, I would. I recently had a new security system installed on Dataw Island, SC. My installer's name is Mark Graham. Mark installed my system in Blythewood, SC a couple years ago and did an awesome job. Because of that I asked if he would install another in our new home and, without hesitation, he took the 3 hour ride down to Dataw to help us again. Like the first time the installation was again flawless. He took his time analyzed the house and found a way to give us exactly what we wanted and needed. The new system is operating great and providing exactly what we needed. He didn't rush the installation, provided sound advice resulting in easy and good decisions, ensured we were up to speed on how to operate it and meshed together both of our systems before he left. That was around 6 PM. He's much more than a technician. He's a selfless expert who's advice we have depended on since we met him. He's become a friend. You just don't find folks like this everyday. My advice to CPI is to send your new techs out with him and let him drill his unequalled work ethic, professional pride, and customer focus into them. Whatever the top rung of pay for these folks is, pay him 10% more. Neither you or I can afford to lose him. He genuinely cares about his product and his customer. Thx for allowing him to take care of us in both places. Mark's simply the best. MM
Donna
Jul 08,2024I was updated on the arrival time. The security specialist wore his CPI shirt, and his badge was properly placed to ensure visibility. He kept me abreast on the process. Prior to leaving, he reviewed the key pad; especially arming and disarming. I was able to change my password to deactivate prior to his departure. He asked to use my bathroom and did not leave it a mess. He was very professional.
customer
Jul 08,2024The installer didn’t give us a choice on the type of door sensor. He installed the type he prefers to install. Which is the white stick on. Stands out like a sore thumb on dark brown doors.
customer
Jul 08,2024Fernando was on time, very professional and knowledgeable
Julie Panaggio
Jul 08,2024I had cpi install my system September 2023 and was told I had a year contract. I just called customer service support and they said I have a 5 year contract. I have asked for a copy of that contract twice and have not received it. The salesperson talked fast and Iam 100% sure he said a one year contract. Not pleased with the in consistency and not receiving my copy of the contract.
customer
Jul 07,2024All around great system, great technician
LMS
Jul 07,2024The service tech was great at explaining the system to me. Gave me plenty of time to review until I was completely comfortable. He was very respectful and understanding of my special situation with my husband who has dementia. How to set the parameters so that we are protected.
Deborah McClendon
Jul 07,2024We are so happy that we switched to CPI. The equipment that they installed in our home is excellent. If we forget to turn on our security alarm at night, CPI will notify us. The monthly cost is very reasonable and I just wish that we had switched to CPI much sooner. I would highly recommend CPI to everyone that wants the best.
customer
Jul 06,2024Sales team was great. Install team as well
customerStephanie
Jul 05,2024The tech was very nice
customer
Jul 05,2024Installer was prompt, efficient, cleaned up when done. Had told him my first experience with home security. Spent about 1 minute going over panel and showed me where the tutorials were. I will figure it out, but I expected more. I was in retail/service business for over 40 years. When we made a sale, before we set customer free, we at least gave a thorough walk through so they had a rudimentary understanding of what they had bought. First time customers took longer because of lack of exposure until now. Got the impression he was installer and if I had questions, contact my sales person. Do not believe this is what you want new customers to feel, but nothing stays the same. Maybe this is the new norm.
customer
Jul 04,2024The experience was very well completed.
Nicola
Jul 03,2024Tevin Was very smart Helping me to troubleshoot instructing me on how to fix the doorbell. But not only that conveyed a high degree of emotional intelligence and connecting with me to make me feel more secure that this problem wasn't going to keep happening which it had been previously. I now have peace of mind and a secure degree of confidence that CPI will be doing better in the future to make sure my needs get met. This young man definitely deserves a promotion and a raise because this is the first person I've come in contact with since I've been with you guys I have been a loyal customer And this is the first person that I have come in contact with that made me feel secure And you guys have a security company? That speaks volumes to how dedicated i have been to your service but also hoping the day would come that you actually would show up in better quality customer service.that was today and i have been with you for years. I deserve a free upgrade or 2.
Edward
Jul 03,2024Fast and easy
Liz McFarlane
Jul 02,2024The installation wizard Chuck did an amazing job. He was very patient, had a great sense of humor, went above and beyond. I will recommend Rhonda Goodman and Chuck any day of the week!
customer
Jul 01,2024We were having difficulty setting up the app. Customer service was extremely knowledgeable and patient. Within a matter of minutes everything was corrected. Certainly appreciate the assistance.
William Hoffman
Jul 01,2024Great customer service. Very satisfied!
customer
Jul 01,2024The technician was good very professional and he was polite but my doorbell is not working correctly
Consumer
Jul 10,2024We have been a CPI customer for 10 years. I’d just like to say that the ladies I spoke with on 2 different occasions were EXCEPTIONAL in customer service. Takaya was absolutely professional and very personable and completely made my day!! Later that day, I returned a call I missed from CPI while at work and I had the utmost pleasure speaking with India! Not only was she professional, friendly, and personable, she has stayed in contact with me to find a time to get our panel replaced that best works with my work schedule. Kudos to these fine woman who made a single mom’s day just that much better!!! Being in customer service myself, I know first hand it is a very tough job nowadays, and I will always give credit to those who give impeccable service!! Thank you India and Takaya!!! Keep doing what you are doing!! And again, thank you for your patience, kindness, and professionalism!! It is greatly appreciated!!