Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Both Gabi, sales and Travis, technician were knowledgeable and helpful. the system does much more than security systems we have subscribed to in the past.
Hayden came today to check our cameras and alarms and he got my key fob to work. It wasn't just his technical ability that impressed me, it was his personality. He was cheerful, polite, and friendly. He was a joy to have in our home. Great job Hayden!
Tech was great. Love the system.
James was knowledgeable and helpful. He made sure I knew how to run everything before he left.
CPI has given me great discount since I have been a long time customer. The technician was very friendly, patient and meticulous.
Zaimarie was very helpful. She knew about my issue from a previous call. She went out of her way to try to find a cheaper solution to solve my SVR issue and gave me several options to choose from. She was very polite and courteous. I have appointment on the day and time frame I asked for. Will definitely contact her again if I have any more issues but hopefully I won’t have to. You have an awesome employee!!
Tylasia made things very easy and hassle free.
On time, I’m very thorough with everything
I was put at ease and the technician was respectful of my property. Knowledgeable and nice
Great customer service & support! Thank you!!!!
I was very impressed. They make sure they didn’t leave until they had it right really nice guys work together well with one another and me as well. Help me understand. I had to be back to work by certain time they work too comply with my request and did a wonderful professional job. Thank you once again, Miss Brooks
Professional, friendly and knowledgeable.
Melissa was very professional, answered my questions and explained the process. Thank you Melissa!
The experience was great all because of the tech , very knowledgeable , respectful and checked all systems thoroughly.
Our experience with CPI could not have been better. From the installation to the instructions on how to use the new alarm system, was really great. The technician was very expert, friendly and took care to help us navigate our new system.
My Techs were awesome cleaned up the area and installation was made to look simple which I know it isnt
The total process from signing up to installation was perfect
The tech that did the installation was great
Very good technician
customer
May 02,2024My request was taken care for.