CPI Security
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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
customer
Apr 12,2024Great customer service. Great equipment technology. Very impressed with CPI!
Mac Hairston
Apr 11,2024Everyone has been very professional throughout the entire process
customer
Apr 11,2024Very helpful and courteous.
customer
Apr 09,2024The entire installation went very smoothly, and was walked through the process to understand the functionality of the wall panel.
John Phillips
Apr 09,2024My name is wrong on account and apparently no one can fix. The functionality of the system is limited. Installer did good job, could not connect switches to system, but that may be an issue with construction company and CPI person they were working with as they were supposed to be compatible.
customer
Apr 09,2024Been with CPI for 13 years with excellent service then our new home switch was just not good at all.Original appointment was a no show. Then after we finally decided on a install date my confirmation email showed the wrong date. Had to call and get that straitenned out. Then on install day the installer didn't have the correct door sensor parts.also the installer damaged our frot door dead bolt lock and denied doing so. I wish now I would have just went with a different security company. CPI is not the same company as it use to be obviously. It's hard for me to leave negative reviews because I am in the customer service business but I had no choice.
Matt
Apr 08,2024The tech was great. Very thorough and informative.
Harry W. Sylvester
Apr 08,2024Mark the CPI Tech did a great job installing all the security equipment. Also he showed me how the key pad works. Mark is a professional who cares about doing the best job possible.
customer
Apr 08,2024No gimmicks or hassle. Honored quote without any surprises. Install was quick and educational by installer.
Kevin Page
Apr 03,2024Zaimarie Guzman was so patient with me trying to solve a backyard camera issue. She was extremely impressive with her troubleshooting techniques and steps we both needed to go through to solve the problem. Ms. Guzman is truly a professional, and an invaluable asset to CPI. Her knowledge base was above and beyond what most technicians are taught. Truly amazing!
Alex Saunders
Mar 30,2024Brittany was a pleasure to work with. Very engaging and pleasant experience, her customer service skills are top notch!
Wayne
Mar 27,2024I called back in February and told the girl I wanted to cancel my service because we were moving in May and she told me I had to wait till March to cancel when my contract was up. I called today and spoke to Jackie and she said it expires in April and I would have to pay for that month even though we will not be here. I was disconnected after saying it was not fair. I will now never use you again since we were a customer since 2008
Anousha Shifteh
Mar 20,2024I called CPI asked for a supervisor as I was very upset after I heard from the past owner of this property that she gets all the email messages regarding the activities of the cameras inside and outside the property. Ms. Zaimarie Guzman, calmly listened to my concerned, and immediately took actions to remedy the problem.
Traci Ladd
Mar 17,2024Douglas was extremely patient and was able to get my doorbell working again. I had spoken with someone else earlier who didn’t take all the steps to resolve the problem and just wanted to send a tech out; so I called back and ended up speaking with Douglas. After an hour of troubleshooting we were able to get it back online and functioning. He absolutely deserves a raise for going above and beyond. Very grateful to have had his help today.
GLENN PINKS
Mar 16,2024Douglas, your customer service rep, exceptionally knowledgeable and most of all a pleasure to talk to you. Great person!
Evonne Moore
Mar 12,2024Excellent assistance by the CPI assistant. She was outstanding and patient.
Anita
Mar 07,2024Polite and knowledgeable. Fixed the issue asap
John Thompson
Mar 05,2024Africa stayed with me for over 30-minutes, until my problem was resolved.
Dolf
Mar 02,2024Evan was extremely professional and determined the problem in no time. Excellent support
Peter Natale
Apr 12,2024The technician Jay was great to work with. He was helpful and knowledgeable. He was very kind courteous and clean. We appreciated him.