CPI Security
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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Pipper Mcclin
Jul 12,2023Gage went above and beyond to test my system and explain what was being done. He even changed my battery. Gage is an outstanding professional.
Will
Jul 07,2023The customer care agent was very friendly and did a great job.
MLMack
Jul 06,2023Lorve was professional and kind answered all of my questions on service check. I was confident with his service.
Floyd Small
Jul 04,2023Christy cetewayo Excellent customer service and very knowledgeable. She an great asset to company!
BLL
Jun 25,2023Jamie was outstanding in assisting me with questions, she was very patient, easy to understand and pleasant to talk with. Jamie was very knowledgeable and just so helpful with issues resolved. a job well done. great customer service.
Brandi Reagan
Jun 24,2023CPI is a great company with a great product. Their customer service is excellent - especially in a time when customer service skills seem to be falling throughout the country. Chris Bozich was my installer & he was exceptional. I really cant say enough about his work, his communication, and his service to us. Thank you Chris for going above and beyond for us!
Scott Lee
Jun 24,2023After multiple failed attempts and multiple people I have talked to. Speaking to Douglas was extremely satisfying. He was very understanding and handled my problem quickly. I will be communicating with him in the future if I have a problem. It is nice to finally talk to someone who knows what to do and handle it quickly. A+++ for Douglas.
TS
Jun 24,2023Josh was very professional and he went out of his way to ensure that I was educated on how to fix the issue with my door contact. He was patient, friendly and a great representative for CPI. 5 GOLD stars!!
Antwan McElveen
Jun 23,2023Yves was awesome, he understood my service issue and resolved it quickly. Very helpful and provided exceptional customer service.
Asha Onifer
Jun 22,2023Our representative, Zai, was very patient, well spoken and knowledgeable.
Leola Vaughan
Jun 21,2023I called CPI for assistance with my home monitor signals for the doors and windows. I also needed help with putting the CPI app on a different phone. Jessica patiently helped with both issues. Thanks Jessica for your expertise.
Pat
Jun 21,2023Yves did an amazing job making sure that my problem was resolved. My cameras are fully functional and I am very thankful for all of his help!
Eugene Dennis
Jun 21,2023This was truly the Best Customer Service Experience that I ever had with COI
LEROY
Jun 21,2023The representative was extremely and was very knowledgeable. She allowed me to vent about a previous call to another rep that gave me incorrect information and seemed unconcern about me cancelling service ( I assume she thought I wouldn't do it because of cancellation also that rep didn't give an exact fee - he gave me a "ball-parked" amount). Ms. Cetewayo customer service changed my mind from cancelling service. Feel free to contact me telephonically for more information about the previous call.
Jessica Ellis
Jun 17,2023THANK GOD for TEVIN!! he needs a raise or a higher position because after talking to multiple people even getting hung up on he solved my issues within minutes even after I started out rude because I was frustrated he listened and fixed my issues!!! Thank you again!!
Carolyn Sears
Jun 17,2023This young lady was so helpful and respectful this morning when I called about my door bell not working she was efficient and professional. I really appreciated her support and concern . Thank you so much . God bless you
Berlinda
Jun 16,2023Response time was great, knowledge excellent
Regan Zajac
Jun 16,2023I was listened to and my situation was solved. I felt the response was very genuine, and above and beyond.
Ojo
Jun 15,2023guide thru all the setting set up for camera
LV
Jul 13,2023The level of professionalism and genuine concern shown by Christy C. was superb. I had phoned earlier and did not receive the same level of service. I was immediately impressed when I phoned a 2nd time because the issue was not resolved with the 1st representative. I shared that I was happy from the start when Christy gave her name at the beginning of the call. She DID NOT take a dig at 1st representative by saying what she did wrong or didn't do but instead Christy stated what she could do. Christy was patient and answered my questions in a manner that I could understand even when I asked the same question multiple times. Customer service should be consistent. It can be if every CPI call is handled the way Christy handled my call. Thank you.