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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Kelvin
May 10,2023Tevin was absolutely wonderful in providing superb advice and support!
ALB
May 10,2023I spoke with Tifah this evening. She was super helpful and answered all my questions. Really appreciated her patience and cheerfulness. Please pass on my thanks!
Mark Taylor
May 10,2023Great customer assistance for all levels of needs/urgency.
Sylvia
May 08,2023Reached out to Craig Keiper by text for help. He answered my questions and encouraged me. I was able to take care of a pressing issue without needing a technician on my home. I appreciate his help and professional manner. Grateful that he shared his contact info in the event I might need it at a later date when he was last in my home.
Sean McGregor
May 06,2023The company kept charging for services after they were notified on 5 occasions of my move out of their service area. I was not under an equipment or service contract at that time my service was month to month. I did not receive any more bills but they turned my account over to a collection agency for $271, which I did not owe. when I called them they said they could not help because they sold debit and refused to make it right - WATCH OUT!!! It is all great until you try to leave.
PK
May 05,2023Evan is somebody who you would want to talk too if you had an issue. Professional and Courteous.
Adrienne Taylor
May 04,2023Tylasia was great providing different options for my concern. She resolved the problem expeditiously. Thank you Tylasia!
Debbie Buono
May 04,2023Shannon was amazing!! She was friendly, funny,& extremely helpful.
Sharon Burmahl
May 02,2023I was able to text CPI with my question and they gave me a quick response with an answer to my satisfaction. Thank you for your help. It’s CPI.
Denise Rose
Apr 29,2023Krista was fantastic. She assisted me with my issue and provided information on a solution.
Eddie Blanton CCIM
Apr 28,2023Very polite, understood my issue, called back with an update…
Virginia
Apr 28,2023Lakesha was patience personified this afternoon. She took the time to help and walk me through my problem. She is a great asset to CPI Thank you Lakesha!!!
Shereda Ingram
Apr 28,2023She was very helpful, polite and attentive to my needs! My problem was fixed and she even scheduled for a technician to come out to check my sensors! Thanks CPI! Customer service was absolutely amazing!
Dennis McGrath-Wagner
Apr 28,2023Sabrina was great!! She helped us figure out our to fix our door lock. Sabrina was so knowledgeable and patient with us. Overall great service, Sabrina is a great asset to CPI Thank you Sabrina
KRISTINA ISAAC
Apr 27,2023I called because I needed to change my wifi password not realizing the main panel doesn't automatically reset my cameras. I spoke with two agents at CPI who could not help me and wanted to send out a technician. Reluctantly I setup the appt but I was absolutely irritated that this couldn't be a simple process. Well Michael calls me stating he knows he could help resolve. He was amazing! It was definitely a process but we got everything working as it should! No need for a technician to come out! Thank you Michael you are awesome! 10 stars for you!!
Rebekah Sokol
Apr 26,2023Very fast and helpful!
Pamela Fitzgerald
Apr 26,2023Christian was patient, gave great directions within a timely manner to effectively communicate with me; for the CPI system.
Anthony
Apr 25,2023She was very knowledgeable and very patient while walking me through all the steps necessary to get my system and cameras online , calibrated and verifying each step of the way !
Jenn Parker
Apr 21,2023Myeisha and Doug were so patient with me. I was beyond frustrated when I called in. Not only did they assure me they would fix my issue. They listened to my concerns and explained to me what was causing the issue. Their patience eased my frustration and restored my trust for sure! CPI needs to hire more people like the two of them!
Alberto Garcia
May 11,2023I would never recommend CPI Security. I have been waiting over an hour and a half just to reschedule an appointment for faulty sensors. And now I'm waiting for a supervisor to call back because everyone is "too busy". And i have to wait almost a week for someone to come out to service those sensors yet I'm paying for this monthly. This is absolutely ridiculous.