CPI Security
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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Robert Green
Jan 20,2024Based on my suggestion, my Father installed a CPI system many years ago. We decided a few months ago to use another option and his land line was disconnected. CPI continued to bill him several months. I have called and tried to cancel his service and they repeatedly say they have to send a docusign but they never do. Beware, once they get access to your bank account you can’t get rid of them. I would never use or recommend CPI based on this.
Truth Teller
Jan 18,2024When an issue arises and one does not have the vocabulary to express the concern. Speaking with a knowledgeable, patient listener, and out of the box thinker representative such as Douglas at CPI. It makes one's experience productive and entertaining that an hour goes by but feels like 10mins. If I could shake his hand, I would say, "Thank you for being you".
Ashley Adams
Jan 17,2024Tylasia did a great job! Her assistance was fast and accurate while being friendly! I appreciated her help!
customer
Jan 14,2024Zai was absolutely outstanding! Very patient and friendly while helping me solve my issues quickly. Excellent customer service!!!
Marilyn Kapanga
Jan 13,2024Dear CPI Customer Support, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the security services provided by CPI since I became a customer. The overall security has been consistently unreliable, with frequent offline issues, slow performance, and minimal camera recordings. Despite my requests for assistance, I never received the promised extender, leaving me to deal with these issues on a regular basis. This situation is frustrating, especially considering the significant increase in my monthly payment from $40 to $80. I find it unacceptable to pay such a high fee for a service that consistently fails to meet expectations. Additionally, I feel misled into entering another contract under false pretenses, given the poor quality of the equipment and ongoing service problems. I believe I shouldn't have to pay for an extender or endure subpar service while being locked into a contract. I urge you to address these issues promptly and provide a resolution that reflects the level of service I expect. I appreciate your attention to this matter. Sincerely, Marilyn Kapanga-Vann
Sanjay kumar mishra
Jan 08,2024House Sitting & Security provides peace of mind for homeowners and renters alike. Their professional and reliable services ensure that your property is well-maintained and secure while you're away. With a focus on customer satisfaction and attention to detail, they offer tailored solutions to meet your specific needs. Whether it's regular check-ins, pet care, or emergency response, House Sitting & Security delivers exceptional service. Their commitment to safety and expertise in property management make them a top choice for anyone seeking trustworthy house sitting and security services."
Darnell Gibson
Jan 08,2024She was very helpful and did everything in her power to get me back online
Paul
Jan 05,2024As part of my monthly payments, CPI is supposed to provide replacement batteries for my sensors. However when the system starts to chirp because of a low sensor battery and I replace the battery from my own supply, CPI won't send me another battery to have on hand to replace the next low battery. According to Customer Support the Warehouse won't send out a battery unless there is a low battery at the time of shipment, and replacement batteries take 3 to 5 business days to arrive. So instead of just replacing the battery myself I'm supposed to call Customer Support, which is typically a 15 minute call, and then wait 3-5 business days to receive the new battery, during which period I am listening to chirping. A Customer Support supervisor did tell me that I could call Customer Support to have them stop the chirping, and I would guess that I would have to call them again to reinstate the low battery alerts after I replace the battery. The Customer Support supervisor also said that it is about 7 calendar days between the time of the low battery signal and the sensor ceasing to operate. This means that the new battery might or might not arrive before the sensor stops working, creating a vulnerable point of entry. From the customer's standpoint none of these procedures are acceptable. I believe that there are 3 possible ways to resolve this situation: 1) change your policy to provide customers with a small inventory of batteries to use for immediate replacement. 2) Lower your monthly fees enough to pay for the batteries that the customer supplies or 3) Lose the customer. UPDATED REVIEW: I respectfully, but firmly, reject the respondent's suggestion to call ***-***-7133. My original review was based upon my call to that number, during which I spoke to Customer Support agent A***** and then, after a significantly long hold, to her supervisor B*******. I have no desire to repeat that experience. In situations like this I normally write to the CEO or president of the company. However CPI is a privately held company owned by some entity in Romania.
Rene Solano
Jan 01,2024Thank you Mercedes for you great help this morning, very professional with her service.
Jeffery Mosley
Dec 27,2023Mr. Henderson's customer service was outstanding. He was very patient, professional, and knowledgeable. Mr. Henderson is a huge asset to your organization.
lawrence Strasser
Dec 27,2023I've been with CPI for almost 15 years. Always satisfied. I pay my bill biannually by credit card no access to my checking account. I told them if they insist on having access to my checking account I'll go elsewhere!
Seth
Dec 23,2023I've been a customer for 15 years with one house with security system. On my new house I decided to add all of the available services (security, remote door lock, remote thermostat, water shut off valve, remote light turn on/off). ($3,500-$4,000 package) I've had the service for 2 months, and have had 4 service calls. CPI blew a fuse on my HVAC system because they installed it incorrectly. Refused to discuss cost of replacement (~$150). They also only installed one of the 2 remote lights, but refuse to allow me to send the equipment back. Guess that gave them another free $100. They installed a bad house panel that controls the security system. The list goes on and on. They've got me on the second house and decided to make a stand on $150. It's ok. I will be a single house customer after the first of the year.
C M
Dec 19,2023Not military friendly. Forced to cancel contract and pay a $3000 cancellation fee due to getting orders where CPI does not do business.
Bentavia Banks
Dec 16,2023Tylasia exceeded my expectations today, very clear and concise. Helped me achieve the help I needed. Great customer service!
New Customer
Dec 14,2023We were very happy with the services provided UNTIL WE DECIDED TO MOVE and discontinue the service. I called to cancel service and was sent an agreement to sign. I spoke with several different people on different occasions to verify what my remaining charges would be for both equipment and service. I got a differe t answer every time but basically was told I would have around $36 ,for the equipment balance and that the next charge on my credit card would be my final bill. 3 months later they were still billing my credit card for the monthly service. THEN I received a paper statement for almost $200 for the equipment plus 5 MONTHS service remaining on my 5 YEAR CONTRACT. I called to clarify and was very rudely told that I could not speak to a supervisor and that I would have to pay this even though on at least 4 previous calls to CPI no one ever admitted to this being the remaining balance. I asked for a supervisor to call me back and 2 weeks later, I have not received a call. PLEASE BEWARE AND READ THE CONTRACT THAT YOU SIGN, although it does not seem to make a difference as they give conflicting information every time you call and in the end, I am sure I'm going to have to pay ...or waste more hours on the phone with no results. DO NOT TRUST CPI!
Anne
Dec 14,2023CPI as an on-going security company is great. Their customer service is always friendly and super responsive. I did not give a 5 for two reasons: 1. The only way to pay is bank draft. I HATE giving companies access to my bank account and would much rather have auto-pay set up on my credit card since it is safer and less worrisome from a fraud perspective 2. Cancelling was a pain and even though I cancelled 18 days before the end of the month, they are still going to charge me for 1 month where I have zero service - that is ridiculous and basically a cancellation fee
Felicia Love
Dec 10,2023Olivia Garcia was the most professional knowledgable customer rep. Her care to make sure I was completely pleased was the best I ever received. She is the best example of the type of person a company needs to train others about customer service
Michael DeNutte
Dec 09,2023I find it despicable that CPI Security Systems, based out of Columbia, SC would employ sales reps such as Jason Gaines and Eric Smith who would LIE and DECEIVE uniformed service members into contracts. Specifically, Eric Smith informed myself and others that CPI Security was running promotions to NOT mandate contract timelines (such as signing up for 39 mos, 48 mos, 60 mos… etc..) only for the company to inform the member “Well that is untrue but it’s too late, you’re under contract.” Additionally, both sales reps informed me that “Uniformed Members who get put on official assignment out of the area can cancel their contract at no cost.” That was also A LIE! And to follow it up, when I call to cancel service that I’ve had at TWO.. not one, but TWO residences, I’m given a different “buyout” amount, if you will, by 4….. FOUR different customer service representatives who all had different “contract requirements” they claim I was under. What in the hell kind of company would LIE TO THE FACES of service members, and then hold steady on those lies and then be so inept at running the day to day operations that their own billing and customer service agents are not anywhere on the same page when it comes to rectifying any situations? If this company cannot even get simple billing and information right, why on earth would anyone hire them to protect their homes via their security services? This company acts as if it your best friend until you don’t agree or simply wish to move on in your life at which point they will throw you under the bus and cover up any lies or misinformation that was passed to you. CPI Columbia, SC should be ashamed at how their branch is being run and again, to the sales reps Jason Gaines and Eric Smith, shame on you for pushing lies and taking advantage of service members who YOU KNOW AND WERE TOLD cannot be locked into any contractual agreements as our families are uprooted and moved throughout the country on a consistent basis. And to whoever oversees the entire billing and customer service departments, your employees do not communicate, do not understand and remedial training should be conducted immediately due to their constant display of miscommunication and unacceptable service levels.
Kenny Mack
Dec 07,2023Evan Melton, my customer service representative, was so awesome. He was friendly, patient, knowledgeable, and helpful. I most appreciated his patience since it took longer than I thought it would because I had to gather information and asked for his assistance with two other issues. That call was hands down the best interaction I've had with a CPI or any other company representative in forever!
Joe Leonardi
Jan 23,2024You need more people like Evan Melton , he listened & solved our problems with the system in record time.! Give that Man a raise !!!!!!!!!