CPI Security
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Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Sam
Sep 05,2023The tech support on the phone was very helpful and didn’t take much time to solve my problem.
Angela Thompson
Sep 01,2023Christy was very attentive and got the job done! She wasted no time getting straight to the isuue!! CPI needs more customer service representatives like her🤗
Kimberly Bone
Aug 28,2023Amelia is top notch! She was sympathetic to my issues and gave excellent instructions via texts which isn’t always the easiest thing to do. She solved my problem in a small amount of time! She is a very valuable asset to your company and customers! I, for one, greatly appreciated her knowledge and patience!
Rhodes Bailey
Aug 25,2023Protect yourself and avoid CPI security like the plague. Their business model is to get you to sign an unconscionable contract, put cheap wireless equipment in your house, and tell you that you owe them thousands of dollars for this cheap equipment whether you want to continue the service or not. They will push you around, threaten you with penalties, and then ignore your attempts to discuss and ask questions about your agreement. The worst part was when a member of their team contacted me personally when I was moving out of my house to coerce me into trying to convince the next resident to sign up with their equipment like a Ponzi scheme. They said they would consider letting me out of my agreement if I pushed this scam onto the next poor customer. When I declined and asked questions about the contract, he got angry said he didn’t want to “get into a pissing contest” with me, but proceeded to text my personal cell with inappropriate messages after the call was over. I reported this aggressive behavior to the company weeks ago and never heard back. I hope other people are spared this experience.
Denise Scott
Aug 25,2023Carina was excellent! She was very patient with me as my phone, died then tablet died and then I couldn’t get Safari to work right. Not once did she show an ounce of frustration. She called me back at the exact time promised. Excellent customer service and wonderful personality!!
Tanya Scarborough-Greene
Aug 23,2023Douglas Savage was awesome. Solved my ongoing month-long issue within 5 minutes.
GB Landy
Aug 18,2023Tevin is Great 😇 There’s is none other😇 😇😇😇😇😇
Diane Moye
Aug 12,2023The quick turnaround troubleshooting and when that didn't work, resolving the issue with the operation team and then going farther when I wanted the system to be checked out and she suggested before I could finish texting her...Awesome for an early Saturday morning...Kudos!!!
Benjamin
Aug 10,2023I have had a highly dissatisfying experience with CPI. Despite numerous attempts to resolve my concerns, my building remained unsecured for several days. Communication with multiple representatives has led to promises without action, leaving me with a feeling of neglect and frustration. I was assured that the issues would be taken care of promptly, but the lack of follow-through has seriously eroded my trust in the company. From coordination to execution, the service has been subpar, and I'm left questioning their commitment to customer safety and satisfaction. I hope that future interactions with CPI will show improvement, but at this point, I find it difficult to recommend their services.
Jacqueline
Aug 10,2023CPI billing customer service is no honest.
Ronald
Aug 07,2023I have used CPI for over 20 years and it always feels like a good experience. This week a fire alarm went off for some mechanical problem, and I was amazed at how responsive CPI was. They took that alarm offline and are sending someone to do a review of the whole system. My security system is important, and it's an expense every month, so it feels good to have responsive and friendly service when needed.
Melissa Howsam
Aug 05,2023She went WAY above and beyond to sleuth out that my door sensor had come out of the door and started with me until I found it in the trash. Honestly no one has ever been so kind when they didn’t have to be
Chelsea Feaster
Jul 31,2023Dominique was very knowledgeable of the CPI products, he was well mannered and very patient. Its not everyday that you call customer service support and get a friendly voice with no attitude.He really made my day and I really appreciate his kindness.
John L
Jul 29,2023Knowledgeable Helpful Friendly
Phyllis
Jul 26,2023Your Staff Was Extremely Knowledgeable, Helpful, Polite & Had Awesome Customer Service Skills With Me This Morning.
Brooke Marchand
Jul 24,2023The customer representative was very punctual and swift. They offered assistance in a lightening fast speed. I was able to reset my locks promptly! Thank you.
Krishna Patel
Jul 23,2023The texting was straightforward and easy!
RandyEMTB
Jul 20,2023Tevin was great. (Even though i kept calling him Kevin. :-s ) Very patient and knowledgeable. He walked me through the several steps to re-add my garage door, and restore full services. Very calm and reassuring support! Great job, and thank you, Tevin
Amber Needham
Jul 19,2023Tevin the representative had such an amazing attitude and finally fixed my issue. Tevin contacted me after my 3rd try to get properly assisted. You ROCK Tevin!!!
Robert Helms
Sep 06,2023Each time I call CPI with questions or issues, I feel that all of my questions are addressed. There are usually internet issues and the agent takes the time to walk through the process with patience. Today was no different. He took the time to help me with the process.