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Reviews 799
customer
Dec 17,2024To make the switch from something else after all these years proved challenging but the team at Egg where fantastic and very patient! They walked us through step by step, when things didn't go smoothly, due to lack of technical knowledge on our part not Eggs, they went above and beyond to steer us through the process!
Jayson Jordan
Dec 16,2024Turned up 1st thing to install my charger and was very polite and courteous. Carried out a very neat installation and tidied up after they had finished.
Gillian Spencer-Gulliford
Dec 13,2024Kiera Taylor very clear explanation
Neil
Dec 11,2024Quick, efficient, no hassle service
KARL WILSON
Dec 11,2024Really poor service. It's going to take almost a year for panels and a battery to be installed. They failed to check with the Dno application and told me it takes 12 weeks.... Not 12 months. Speaking with support is like talking to a robot. Carefully dodges your questions and takes over a day to respond. Never do they answer your questions as you ask them. Wish I never bothered with them to begin with. What was offered instead was the ability not to export... I would have had to pay the same amount but not get the features they promised! Please be truthful in the replies
Mb
Dec 10,2024People always like to leave reviews when things don’t go to plan but very few talk about the good. I’ve recently placed an order for a EV charger to be installed at my house and the service has been AMAZING. Initially I was unsure if Egg could install the charger as I’ve been rejected from other large provides as we have a none standard installation need. I called the phone number and dealt with Llona. She was able to answer all my questions before placing the order to give me full reassurance and also answered all the questions I had. Llona made suggestions on the best charger to get and initially, I was going for a more expensive charger but she explained a cheaper one could be better for my requirements. It was refreshing to have someone go suggest a cheaper option when normally it’s the other way around. Once the order was placed, Llona called me to advise the next steps, talk about the options of installation and set out a clear timeline of what to expect. Llona made a number of suggestions that would be possible and explained why this was. Throughout this Llona and the installer was considering the aesthetics and how they can hide to wires as best as possible to ensure it didn’t change the look of the property. A few pictures were also shared to bring to life their thoughts. I’m still to have the charger installed if this is the level of service so far, I know the rest will be just as outstanding! It’s so refreshing to have continually correspondence with the same person from before inception. Llona, THANK YOU!!
Armen
Dec 09,2024Smooth installation, great customer service
Kostas Borsis
Dec 05,2024Simply awesome! I appreciate very much the fact that these guys are not pushy or annoying when initially quoting or getting in touuch with you. Very fast on their responses, reliable and to the point. They do as they say on the tin, and bit more to be honest. Very polite, the installation was as planned and on time, very flexible the engineers very tidy and explained everything and set up everything. Their response back with the documentation to switch tariff was about 4-5 days. Their quote was the best i could find and very flexible payment plans as well. Very very good experience overall and definitely recommend them!
Nick
Dec 04,2024Great service with the installation, even better service from the office in advance of the install and when I had a couple of questions about scheduling charging afterwards. Thank you!
Supun Vithana
Nov 29,2024Love the service and easy payment plans without interest
Michael Miller-Thacker
Nov 29,2024Dealt with, Leanne. She was fantastic throughout. Leanne, and subsequently Egg, made the charger installation seamless and easy. Charger has been installed to a high professional standard. Fantastic service. Kept up to date throughout the whole process with very good communication.
Stuart
Nov 26,2024Really great experience from start to finish, really fantastic experience!
Shona
Nov 26,2024The only problem I had was the wait for my charger to be put in but understand why. Once in I have had no problems so far with my charger.
Ryan
Nov 26,2024Communication, installation and service all excellent.
Thomas Amis
Nov 25,2024Installer were great very clean and tidy … turned up at the time they said
Jodie
Nov 22,2024Great communication, speedy fitting and done with care.
customer
Nov 21,2024Easy from start to finish! - love the app and the customer experience is second to none
Scott Robertson
Nov 21,2024The guys who fitted the charger and isolator were very quick and did a very neat job minimum disruptions with power out for onl a short time, gave very good demo when fitted. Messy at egg rang to check how everything was going very helpful. I would definitely recommend egg to anyone wanting a home charger
Kai In Leung
Nov 21,2024They’re very good support even I had a setting problem, and they provide very professional after sale service and experience
Turnkey Park, Royds Lane, LS12 6AD, Leeds, GB
http://crackingenergy.com
Alison lees
Dec 18,2024Very helpful,