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Reviews 799
Kieron
Nov 20,2024Great install , quick and clean Very good will recommend
Lidya Hopman
Nov 19,2024Good customer service On time service
John M
Nov 17,2024Very professional from start to finish. Excellent communication throughout.
Malik Arshed Mahmood
Nov 15,2024Need to make simple prices one engineered should complete process not in three different days not three different people
Paul Gorringe
Nov 08,2024Update 25/11/2024 So since my original review I am happy to report that Egg stepped up and resolved all my issues, including completing the groundworks and repairing the minor damage to the brickwork caused by drilling the holes for the cables coming from the roof. Thanks to Mia and Charlene for sorting everything out, and thanks to all the subcontractors hired by Egg to do the works. I am very happy with the panels and batteries now up and running, and already enjoying the benefits of both, despite the dull weather! Update 11/11/2024 Since writing my original (and lengthy) review last week I have had contact from Charlene who is the head of delivery at egg and they have given an excellent response to all my concerns. I still as yet do not have a date for the remainder of the work to be completed however I am feeling more confident that this will be addressed to my satisfaction. I will update the review to reflect the final outcome. **************** So everything started off well; good appointment when inquiring, pretty good communication after agreeing and signing documents. Spoke to my project coordinator on Monday with the solar install agreed for that Thursday and Friday where we discussed the groundworks necessary as the batteries and inverter are being installed in the detached garage so we wanted a small amount of groundworks to bury the cables in the garden. Said this would be no problem and I followed this up with an email and detailed photos showing where I wanted the cable to run in the garden. Scaffolders came on Tuesday and it was a good job I was home as the date and time they were coming had not been communicated other than possibly 24/48 hours before install or possibly even on the day. Not a big issue though so up the scaffolding went. Day of the install the subcontractors hired by Egg came promptly and were great, however nothing at all had been arranged for the groundworks so the electrician called up head office and was advised to carry on as much as they could while Egg would look at a quote for the groundworks. Egg then emailed me (a different project coordinator this time as my original coordinator was on leave) and said they would look into getting a quote for the groundworks and a date. Panels were up quickly and I contacted Egg as I was obviously concerned that I had not been advised there was going to be an extra cost for the small amount of groundworks and this should, according to their contract, form part of the pre-install checks. Egg told me to leave it with them. At this point all the main install work has been done however I have a non-functioning system as no groundworks have been done to connect the system to the cables and the electrician cannot connect the panels up as he can’t leave live DC cables hanging off the side of the house with nowhere to go. I emailed Friday morning and then found my replacement coordinator was off today from the out of office I got, so I called the main number, explained the issue, and was told someone would call me back. No one of course has called me back and I’ve had no emails either so I have absolutely no idea what is happening. As far as I’m concerned Egg have not completed their pre-install checks, despite me communicating exactly what I wanted done and discussed groundworks with me prior to any work or scaffolding occurring, now I’m under the impression I’m going to be paying extra at a point in the process where I have absolutely no ability to refuse the work necessary and go with another provider. I find this really poor behaviour and would certainly recommend anyone considering using Egg to think hard about that. I will say the subcontractors they hired have been great, the work looks neat and tidy and they’ve done everything they can. Very frustrated overall though that during the install I’ve had very little contact and certainly none that wasn’t prompted by myself first, passed around between project coordinators, and I’m left with a system not connected as well as no answer to who is resolving the groundworks or when.
Mr B
Nov 07,2024Quick and professional service. Was kept informed all the way through the process.
Simon
Nov 05,2024The ordering process was dealt with very impressively and courteously by IIona , with regular helpful guidance and assistance , thank you IIona. A room for improvement for the install would be better communication by the installers on the day . They knocked on the door at 07.30am . I would have preferred a text call in advance from them to confirm arrival time .
Lee
Nov 05,2024Excellent communications and service. Very happy
Farheen
Nov 03,2024Purchasing the Egg EV charger was straightforward, with a smooth process and excellent monthly pricing options. They included a complimentary isolation switch fitting prior to the main installation, which was a nice touch. Although there was a delay with the installers not arriving on the initially scheduled date, the team was quick to rebook us within the same week, and they were able to come just two days later. The installation was handled by a father-and-son team who were not only courteous and professional but also highly knowledgeable about EV chargers. As fellow IT enthusiasts, we had some great conversations, making the experience even more enjoyable. Setting up the app was also very simple, adding to the overall ease of use. In summary, Egg provided excellent service, and I’d highly recommend them. Excited to put the charger to the test when our new EV arrives!
Andrew
Nov 03,2024Quick install, good Communication from the installations team.
John Slade
Nov 02,2024The installers were great and provided a very neat job efficiently as, were the team organising the job for me.
Jackie
Nov 01,2024So far so good. Charger fitted within days of order. Excellent customer service before and during installation. Not used charger yet.
Andy Grant
Oct 29,2024The customer service experience was one of the best I’ve received. Nessy was super responsive and helpful and I felt really well informed throughout. Thank you!
Tyler
Oct 29,2024Incredibly easy process, Nessy was there to inform and help every step of the way, so she deserves a large part of the credit! All sorted within around 3 weeks of asking and enjoying really cheap charging with the EO tethered.
Nick
Oct 29,2024Although there was an issue with the Electrician arriving later than expected all turned out good
Mr.Tomasz Drut
Oct 28,2024Full professional service quick realisation
Liam
Oct 28,2024Very quick and easy installation by egg, the communication was clear and concise from the entire team and engineers (especially Nessy). Overall, I am very happy with the service from start to finish!
I.Bryant
Oct 27,2024Quick and easy to purchase and arrange installation. EV charger up and running within 2 weeks of order via website. App is great, especially the scheduling charge feature.
Zayaan Rashid
Oct 26,2024Very simple and easy process from beginning to end. Takes the hassle out of sorting it all out and the large expense of installing a EV charger. Great to deal with and kept up to date at all stages by the lovely Nessy.
Turnkey Park, Royds Lane, LS12 6AD, Leeds, GB
http://crackingenergy.com
Ben
Nov 20,2024The ordering process was simple and quick, with any questions I had being very quickly and informatively answered by Nessy. Installation day was also excellently done, accommodating my wishes and placing exactly where I hoped it could in my garage without any fuss, all cleanly and professionally completed by Mal. Graham was also on site to observe the electrics, providing great additional information and also advice on my current electrical set up. I've yet to receive my car to complete my own testing but the initial testing completed on site was successful and Nessy was again very helpful in setting me up with the app ready to go. Overall I would highly recommend.