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Reviews 351
Mary
Apr 03,2019Just received chair yesterday. So far it is great. I am excited to try the different kinds of massage.
Wayne
Mar 29,2019Customer service with Emassagechair has always been first rate.
James
Mar 28,2019I researched a new massage chair for over 3 months including visiting brick and mortar stores and endless reading of reviews and web searches for problems. I choose a Fujimedic Kumo massage chair and purchased it from Emassagechair.com due their stellar reviews and the professional and knowledgeable sales team. ( Rhonda was great and very helpful) I was hesitant to buy online due to delivery and set up, but Emassagechair and their delivery partners were spot on with delivery time and the chair arrived in excellent condition. I love the Fujimedic Kumo chairs program customization options and the quality of the massage and hardware. Great buying experience and I would definitely buy from them again.
Michael Q
Mar 27,2019I misplaced my invoice for warranty reasons. I Emailed the company. Within an hour , Matt replied with the copy of the original invoice that was few years old ,so I can forward to a Panasonic for repair. Great service!
Sai
Mar 23,2019Best customer experience ever...Heather was on the phone with me for more than hour explaining each and every feature of the massage chair and the deal was awesome as well👍🏻
Binh
Mar 21,2019Fast service and great
Daniel
Mar 01,2019Excellent customer service.
Christine
Feb 26,2019Matt and Rhonda were incredibly helpful. My chair shipped very fast and arrived sooner than promised. I would have loved to buy local but eMassage chair beat the price of every store I visited. It was a great experience and I’d definitely buy from them again!
Scott
Feb 23,2019thanks Matt for all your.. helped me make the right choice
Romeo
Feb 13,2019Prompt, polite, professional communication plus their price match sealed the deal for me.
Rick Yee
Feb 11,2019Purchased the Titan XL massage chair. Excellent customer service handled all the white glove shipping issues to my satisfaction. Chair is great, massaging head to toe. I know massage chairs; I used to work at Brookstone for 7 years. I researched all the features and found emassagechairs.com had a chair with the features I was looking for at the best price guaranteed. The best feature of the chair is the L shaped track which massage all the way down to your seat area. I highly recommend purchasing the Titan XL from emassgechair.com
John
Feb 08,2019Very friendly and helpful staff.
Eric H.
Feb 05,2019the people at emassage, matt, heather, rhonda helped me along for a few months, answered all of my many questions and were Tony the Tiger GRRRRRREEEEAT..cant say enough good things about them and the process..PLUS, i got a great deal...thnx again
Paul K
Feb 05,2019Hats off to Heather who was extremely helpful in many ways taking my order and doing it with a cheerful disposition. I have dealt with many customer service representatives over the years but this one stands out from the crowd. Please have management mention her contribution to your company. I would really want her on my team. Thank you! Paul.
Gaston
Jan 29,2019Great customer service! Top notch company. I suggest that if you are new to massage chairs, you give them a call as their staff can help me make a very informative decision. This company is committed to their customers and I doubt you’ll find a bigger selection of chairs and A1 customer service like this one.
Tien
Jan 28,2019Wow... that’s excellent Osaki pro maetro 4D
Martin
Jan 25,2019Heather's knowledge sealed this deal. Thankyou 9
Tanja Henkel
Jan 23,2019I had ordered a chair in October with white glove service for my terminally ill daughter, paid for it, and had to set up delivery 3 times, 3 days of missed work, and still no chair. This company and their contractor were NOT able to deliver and set up their chair. I had to stay at home 3 days for scheduled deliveries and all 3 times the delivery company did not show up and did not cancel. To top it off I was charged $50 for some reason. Trying to sell you a chair their response is real quick but otherwise they don't answer anymore. Terrible company. I wouldn't recommend buying there. After this nightmare they should have sent me a free chair.
Diane
Jan 19,2019I appreciated Rhonda's expertise and help in giving me information about massage chairs. After our conversation, I immediately purchased one from their company.
George
Apr 15,2019This review is based on on the order, purchase process as I have not yet received the product. So far excellent!! If the post purchase, delivery, White Glove Delivery, and product performance match the order and pre-order processes, this purchase will be a grand slam. I made several contacts with emmessagechair via the web chat function (in pre-order stage). The Chat CSR was outstanding. She was knowledgeable, fast, and empowered to authorize the my price promise request (via Chat!!). So far, so good! Can't wait to receive and use the Osaki message chair