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Reviews 351
Michael b.
Feb 25,2017I was not to sure about spending this kind of money over the "net, but I decided to give Emassagechair a try. I called and got a hold of Matt. He was extremely knowledgeable, very pleasant, and totally helpful in making my purchase a great experience. It's nice to know that there are still some reputable stores out there doing business! THANK YOU.
KKUMAR
Feb 23,2017Had a great experience working with Matt. He helped me answer all my questions and also landed a great deal with my chair. Overall I am very happy with the service emassagechair has provided.
James
Jan 19,2017I had been looking around for the right massage chair for a while now and I eventually came across emassagechairsonline.com. after browsing through all the different chairs, and realising that I know next to nothing about these I opted to use their "speak with a professional" chat service. I was connected with Matt who was very helpful and very knowledgeable in the field and helped me choose and purchase the chair that was right for me. Matt was an absolute pleasure to deal with and taught me a lot about the different features and designs of all the different models. I highly recommend emmassagechairsonline.com.
Steven & Michelle Gillespie
Dec 31,2016So emassagechair sent us a survey prior to us actually getting our chair. Matt was extremely patient and helpful through the emassagechair website in the purchase of our chair. They were the ONLY company that included a FREE 5 year extended warranty and FREE shipping which was a HUGE plus. So with the Cozzia company 2 year warranty plus our 5 year extended warranty, that's 7 years of warranty which is AWESOME. Our "White Glove Service" was EXCELLENT and Mo was very careful in the set-up of our new chair which was delivered today, December 30th. So far, the company gets a 5 star rating from us. The small fee for the "White Glove Service" was well worth it. I would HIGHLY suggest this option to anyone purchasing a massage chair as well as the emassagechair company.
David
Dec 22,2016Matt was really helpful with all of my questions and concerns. I had some weird questions but Matt was courteous and patient. I would highly recommend emassagechair.com to anyone who wants to explore the options. It was great buying experience and can't wait to enjoy my massage chair.
Ken
Dec 21,2016Great service and pricing. Customer service was excellent.
Angie Langbehn
Dec 09,2016I researched chairs for quite awhile. I looked at different companies, models and places to purchase. I am so happy with the Osaki pro maxim. First of all, I usually pay for installation for everything but this was a breeze to put together. I watch a YouTube video (not on my exact chair but on a similar one) and besides being a pain to get upstairs, the actual assembly was a breeze. A few screws and hose connections. Easy breezy. The chair itself is beyond words. Fantastic investment. I'm using it for 15 minute cycles 3 times a day to get a good feel for the programs. Love them all. Heat is great, zero gravity is great, stretching program is great, glute massage is great, it looks great-there's honestly nothing that isn't great! Shipping was as promised. And last but not least, Matt at emassge was super helpful and answered all my questions and I'm really glad I called in before just buying from the website. Fantastic experience overall.
brewers1
Dec 09,2016The entire experience of purchasing my new massage chair through EmassageChair.com has been excellent! Heather is awesome!
Michael James
Dec 08,2016Heather answered all my questions and then some. She gave me a great comparison between products and also was not afraid to do a recommendation based on our needs. Finally, she gave us a great price. All around great job folks!
Nam Nguyen
Dec 07,2016Excellent – no reservations, I would recommend this company to anyone.
Shawn
Nov 30,2016I'm writing this review to voice my opinion on how easy it was to deal with massage chair.com. I was very hesitant about purchasing a massage chair because of past experiences with other companies. I called and spoke with both Matt and James many times regarding my expectations and concerns. They were extremely helpful and well educated. I was able to narrow down the massage chairs that would best fit my needs physically as well as financially. I would most certainly recommend contacting this company before purchasing your chair.
John
Nov 29,2016I received excellent customer sales service through the live chat. They were very helpful and took care of processing my order for me. I would use them again. Hopefully the product will be equally as great.
Karen
Nov 26,2016I had the greatest experience with the emassage staff. Matt was so helpful and friendly. He was so timely with all the responses too.
Liping Wang
Nov 26,2016I just purchased Osaki OS-3D Pro Dreamer from emaasagechair. I am very happy with the and service so far. Matt was very helpful and answered all my questions immediately. He is friendly trustful. I am looking forward to the massage chair to be delivered.
Shawndra Price
Nov 23,2016If it wasn't for James I would have went some place else.... Wow, it's was so great, I wanted to shout it out..... He went over all the different types of chairs for me that is best for the body. As I was checking out I found another one, and he sold me.. Nice prices, get product and outstanding customer service.... Only use this dealer who is an authorized dealer...
Natalie
Nov 05,2016Place a order online felt uncomfortable chat on line with Matt got a better massage chair with more features did not have to pay any additonal
Vanessa Sampson
Nov 02,2016I spent days on the internet and youtube researching chairs. After I narrowed my choices down to 5, I called eMassage.com. I actually planned to use them to gain more information on my choices. Matt was very pleasant and answered all of my questions. He did not apply the usual sales pressure I have become accustomed to. The last question I had pertained to price matching. I had already read the site's disclaimer on price matching and I braced myself for his response. Matt went to the website of the other company and almost without flinching he said, "Oh yeah, we can match that!" I was so taken aback I lost my cool and said, "What?!" Since it was such a large purchase, I asked Matt if he could direct me to a store where I could try the chair before I bought it? Without hesitation, he found a dealer. I was so impressed with the outcome of the call, I called Matt back about 45 minutes later and purchased the chair. I like that "old skool" (school) customer service.
Kelly Anderson
Oct 17,2016Matt in customer service was great! very helpful!
Elaine O'Bryon-Grover
Oct 02,2016I spent several days researching massage chairs, I unfortunately do not live in an area that has a store/showroom, and purchasing something I could not physically try was daunting, however after chatting with Matt via online, then personally over the phone, I felt 100% confident ordering. Matt was extremely helpful in narrowing down what chair would fit my needs and concerns best. I highly recommend eMassageChair and give them a 5 star rating. Elaine G
Darryl
Apr 09,2017Matt was very responsive during the order process and provided all the additional information I requested to help me make an educated decision. He made the order process very easy.