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Reviews 351
Donovan
Oct 11,2018Great customer service. I explained mine and my wife's needs and I was given a full breakdown on the best chairs for us so we could make the best choice on chairs possible. To make the purchase even better, not only did they beat any price I could find but she went even better. It was a great buying experience
Stephen
Oct 10,2018my counsellor walked we thru step by step in the ordering process . Also gave me advance info on how to operate the chair to avoid a problem with a bad shoulder . Confident I got the right chair , right price from the right company.
Arnold
Oct 10,2018Transaction was very pleasant, informative, and transparent. My first call was product information. 2nd call was for purchase. People I spoke to was very professional and knowledgeable about product being sold. thanks, Arnold D. CEO
Dave
Oct 10,2018Very professional listened to my question and replied with a kind and honest response.
Jim
Oct 04,2018Ronda was very pleasant and helped me get our desired chair order placed.
Ty
Oct 03,2018A massage chair is a costly investment, and the numerous feature variations and models can get overwhelming for first time buyers. Heather and James did a FANTASTIC job patiently guiding and explaining the considerations to help me confidently select a chair, at an amazing price! This entire journey began with a compelling sale on a chair at Costco, which led me to eMassageChair when searching for online reviews. I'm very thankful I called, as they helped me select a better chair at lower cost. Five stars all the way..
Martin
Aug 31,2018Excellent help when I phoned in, no run around, just someone that helped me get the chair I wanted at the best price. Thanks so much!!!!
Chris
Aug 26,2018Great help picking the right chair. Looking forward to receiving it soon.
Ms. CHARLOTTE DEWAR
Aug 21,2018I love the chair and have been using it everyday since it arrived. The delivery is a bit delayed, but Matt, called me numerous times to hand hold and rush the delivery. He even offered a $100 credit as a good gesture that they do care for their clients satisfaction. I have told all my friends about this beautiful chair. Thank you for carrying it in your sales. The sale's lady I talked to when I first called was gracious and informative. Because of our discussion and her suggestion, I got this beautiful chair! Thank you so much! Charlotte Dewar
Rebekah
Aug 11,2018Wow! We had a great experience with emassagechair.com! Matt was super helpful with answering my (many) questions and we even got into the history of massage chairs and the differences between all the technologies out there. He was very patient and helped us to choose the right one! Very glad we chose them—would recommend anyone looking for massage chairs to start there!
Rick
Jul 31,2018We opened up a chat session with customer service. He answered all of our questions. We got a great deal on a great chair the Osaki pro maestro Including price match, free shipping, no sales tax, and 36 month 0% financing. Emassagechair.com has it all, great selection of almost every massage chair made, great customer service, great prices.
Jim
Jul 26,2018Matt was well informed and spent a lot of time answering my questions. He was not high pressure and together we selected the correct massage chair.
Mac
Jul 25,2018Matt was Knowledgeable of products, Courteous and Patient.
Mia
Jul 20,2018Good customer service. I haven't got the chair yet but I'm looking forward to enjoy soon. Thanks to Rhonda help me to select the chair and thanks Matt to answered my questions.
AJ
Jun 30,2018I am a 50 year old male in good health that works out and exercises . I have been shopping for a massage chair for years, and tried at least 10 different ones. I just enjoy a good massage and have no medical needs, and always thought how nice it would be to have the ability to get a massage anytime. No chair can come close to a good masseuse, but new technology has narrowed the gap to the point i was ready to make a purchase. For purposes of the review, I'm 5'10" 200lbs and my wife is 5'5" 125lbs. I wanted the most bang for the buck with the following features- deep adjustable width massage, intuitive remote, quiet, blue tooth, customer support, and a true Zero-G. Most chair remotes are hard to use and are outdated for whatever reason- this one is SO easy to use, the 2 Zero-G settings are awesome, as most chairs DO NOT lean back far enough to create the true Zero-G and this one does. Customer service is there for you. I called during white glove install to answer a question the installer had. This chair is only 2D but the massage is plenty deep enough. It performs as well as any of the other chairs i have demo'd up to $8,000 chairs. No wonder it has the 5 star reviews. After considering one for 5 years i pulled the trigger on this one and am VERY happy! SHipping and delivery and customer service were simple and fast, so if you have been thinking about buying one...just DO IT!
Marc
Jun 27,2018Matt is the man! In fact when my auto correct sent “I am Loki” instead of “I am looking” he replied with “I am Thor”...nice. Smooth customer service the way it should be. The guy should get an award. Now if the chair is as good as the customer service it will be sweet! Thanks Matt!
Steven
May 25,2018Working with Matt was a very easy and thoroughly pleasurable experience. He has great knowledge about many different massage chairs and was extremely helpful in assisting us in making a decision which would suit our needs best. Once the decision was made he helped in expediting the order in a way that instilled great confidence. I would highly recommend him to anyone interested in the acquisition of one of these chairs.
Terry Toles
May 16,2018Purchased an Ogawa Touch massage chair. Slow delivery, but I picked it up locally to save delivery time even later. Chair was in three boxes and I assembled it myself. I wanted to see how everything worked. The air bags did not work and there was an strong odor of electrical over heating. After several calls to Ogawa and emassagechair, a tech came to my house to check out the chair. The factory did not connect the air hoses properly at the front of the chair, I had connected the hoses at the rear, which consisted of the back and the seat of the chair, but the connections at the front, which were not covered in the instructions, had not been made. The tech spotted the problem right away and after making the connections, the chair worked as designed. However, there is still an odor from the chair, although it is nowhere near as strong as it was before it was properly connected at the air lines. Perhaps it will eventually go away. I do like the chair as far as the massages go, and I feel better after using it.
Mark
May 11,2018I haven't had any problems thus far, and Emassagechair has been very easy to work with. 5 stars without a doubt.
Patricia
Oct 13,2018Great customer service. Rhonda and Heather worked to make sure I got the chair I wanted. Can't wait till its delivered. Patricia