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Reviews 351
Vktoria
Jan 27,2021Can’t wait to get y new Ogawa massage chair. Matt was great to work with, he was very patient and helpful to get my insurance information and the purchase done as soon as he could. Thank you and I’ll send a picture of my new massage chair when it gets here, if I can get myself out of it. lol Vktoria
Deborah
Jan 23,2021We ordered our SVAGO chair over Thanksgiving weekend, there was an expectation that it would arrive in late December. However, mid-December a gentleman from Emassage called to say there’d be a delay. They kept me updated and it arrived yesterday. Wonderful. They followed up as did the delivery company. The chair works beautifully and is great to look at. Thanks for being so helpful.
Miriam J Pedrayes
Jan 20,2021I had a wonderful agent help me James he helped me to sort through the information I needed for the vibrational plate that I bought... I was also helped by Rhonda in the chat line and email ........I've been researching this for over a week or so finally when I got the tech news which i had needed in order to clarify my decision to purchase....then I made my immediate decision I made it very clear I wanted to buy over the telephone and not online ...so with ease it James assisted me and it was done....what a relief!! I haven't gotten the product yet but it's forthcoming.. I love the live service and let's face it when you're buying online you're looking for good customer service -- i want to talk to the live people ... youwould prefer to have a live vibrant human being on the other end of the phone .. at least that's my preference for security and reassurance ...so I was very pleased... very satisfied and I give it five stars and thank you !!! Much gratitude.
Pat Richard
Jan 13,2021Currently I am still awaiting a ZGR Svago chair which I ordered on 12/5/20. What is really bothering me is the fact that when I ordered it the website promised it would be shipped within a few days. 4-5 days after the order was placed I get a call that the chair was backordered. Why not make this public from the start? I see that it is now on the webiste but that is after the fact. I did get a call on January 5 that my chair had made it to the states. After so much confusion and waiting I decided to cancel my order on the 12th of January because I could not get any idea on shipping or tracking. Talking to them in chat got nowhere. Trying to get the information is extremely hard. This is a 2,000 chair and on limited income it is a big purchase. Especially when waiting so long customer service is important. They did finally call me and said my chair was in the process of shipping and if I canceled I would have to pay a creidt card fee and I will have tracking on it soon. So I emailed them and asked that they send that tracking to me yesterday and I am still awaiting a response. All we want is communication via email as to where this item is and when can we expect it. No definitive date-no tracking-and feel like I am left in the blind. Very VERY frustrated customer at this point and will update this review as this proceeds. Update! Received very nice email stating my chair has shipped and tracking. Will keep everyone posted. As promised updated review as of 1/26/21. Chair arrived in perfect condition and works wonderfully. I am very happy with it and the service I received while waiting for it at no fault of emassage chair due to the current pandemic. Matt has been very kind and courteous throughout the entire process. Rhonda was also the same. Had it not been for the pandemic I am sure I would of received this chair much sooner. Off now to rest my back in the ZGR Svago chair! Thank you again!
Scott
Jan 06,2021The chair is amazing. There were issues with delivery, but Matt took FANTASTIC care of the situation. Truly, the best service and follow through I have received from any company in many years. Thank you!
Fred K
Jan 03,2021The sale associate (Rhonda) was VERY helpful in helping me find a quality zero gravity massage chair (OGAWA ACTIVE L Plus) at a great price in my range and that will meet everyone in my households needs. She provided quick responses to all my questions during the whole process from beginning to end. I would recommend E-massage chair to anyone looking to by a quality massage chair with great customer service.
Twinklig
Dec 22,2020The chair was delivered in just a couple of days. This is very cool.
FG
Dec 17,2020It was actually a fast delivery! We love our masssage chair so much!
John Derkits
Dec 16,2020Matt helped me tremendously with the purchase and financing of my chair. He answered all my questions and made me feel comfortable in knowing the company would be there for me if there were any warranty issues.
Jessie Walters
Dec 13,2020I ordered my chair over 10 days ago and I haven’t received anything in regards to my order being shipped or a update .
Sabrina
Nov 30,2020The gentleman who called me back on Sunday afternoon provided me excellent customer service and answered all my questions. I decided to work with this retailer directly instead of purchasing through Amazon given the pricing, free shipping and no tax! Thank you!
Jan Wroblewski
Nov 28,2020I tried to buy a chair from them but don’t think I will. They hardly answer any emails and never pick up their phone. I can imagine what would their after sale service be like if god forbid there were equipment malfunctions and warranty issues.
LL
Nov 28,2020Ronda was very helpful
Charles
Nov 25,2020I have Owned a Ergotec Message Chair For many many years. NEVER failed Still working today but starting to show some wear. SEARCHED ON GOOGLE and found the same exact chair and I ordered a new one it went up after dollars but is well worth the money. ALL GIRLS TRY THE MESSAGE CHAIR AND ALWAYS START TO LAUGH THEY LOVE IT. Men sit for a tryout and eventually fall to Sleep. Love my chair.
Louann T Pironti
Nov 25,2020Delivery team was awesome!!! The chair is perfect. Thank you.
Ronald
Nov 24,2020I give Emassagechair 5 stars. After having a bad experience with Affirm, who falsely advertised a 0% percent financing but showed a 14% finance rate at check out and would not change it after a converssyopm with a representative and a so called manager, Emassage was a breathe of fresh air. Fast and efficient!
Bryan
Nov 21,2020Super good service, phone support, and great pricing!
Wayne
Nov 20,2020I have now bought six chairs from emassagechair, I believe. The product is wonderful and surprisingly affordable. And the staff is unfailingly helpful and knowledgeable. This company has my highest possible recommendation on every level.
Kathryn
Nov 08,2020Excellent customer service.
Jerry
Feb 06,2021Positive experience buying a massage chair through Emassagechair.com. Heather answered all of my questions and helped me compare a couple of the chairs. Pilot shipping helped me track my chair from Dallas, Texas to Phoenix, AZ and Sullivan and Sons with Mayflower delivered the chair to Northern Arizona and completed the set-up. The entire transaction was handled with a great deal of professionalism. Thank you....Jerry J.