The engineers were prompt, efficient, hard working and obviously knew their job well. It took them 2 half days to erect the panels onto the roof, wire up the inverter and battery so that it was clearly working having shown me how to download the app. Left no mess, great job thank you.
The representative showed up within the time frame on the given date. He was polite and carried out the inspection quickly without any fuss. He also advised me, as I have been told before, that it would be helpful to have a storage battery, but I have read mixed opinions on this so am holding off meanitme.
Back in March 2024 the British Standards Institute warned that fitting batteries in loft spaces was against best practice and should not happen and yet last month a salesperson from this company suggested they fit a battery in my loft. How any company operating in this area can be unaware of such facts is beyond me and I would recommend you avoid esg group like the plague.
The engineer was pleasant, on time, quick and efficient. He explained clearly my use of the new system. Thanks to ESE!
Arrived as scheduled Competent and efficient engineers Pleasant approach and left clean and tidy Pleasant follow up call from Laura
Engineer, timely, approachable, respectful and informative.
From start to finish they were professional. The engineer turned up on time and did a great job. Angie was very well informed and was able to answer any questions that I had. I would recommend this company.
I spoke with a very pleasant sounding lady who quite quickly did everything that I needed. A very good experience.
Angela was courteous throughout and provided the information I asked for promptly
The engineers arrived on time and completed the installation without leaving any mess. They answered all the questions I had.
The team arrived on time, did the work with minimal fuss and departed very promptly, having organised payment via mobile card reader. I was very impressed with the entire service from organising the booking until my second battery was fitted. I remain very happy with my choice to install batteries.
Excellent company to deal with, especially after-sales, which with technical equipment is very important. I have no hesitation in recommending Ese.
They were polite and respectful, and explained everything. Can't fault the service supplied by ESE.
Instillation was very quick and efficient
Great service and follow up
The lady spoke very clearly and gave all the information asked for.
Excellent Service
They made a significant effort to arrange this visit with phone calls, text messages and emails. When the engineer arrived, he was only here for two minutes!
Solar panel check The representative arrived on time and checked our solar panels and discussed any problems we were having. Very efficient. He discussed latest technology and things to look out for if the panels were no working.
Paul Barlow
Sep 06,2024The team arrived on time and quickly installed my additional battery without any fuss. In addition they took the time to explain how the phone app worked so I could easily monitor my energy generation.