Excellent service very friendly and tidy work men. I'm very pleased with the way my system is now performing
ESE arrived on time, two installation engineers were pleasant and polite. Explained what they were doing and carried it out, leaving things clean and tidy. Explained the changes before leaving, having made sure I was satisfied.
Clear and to the point instructions to conclude the transaction. Made it feel pleasurable (almost) to part with my money!
The ese rep arrived on time. Very friendly, helpful. When I pointed out I thought battery not working he was more than willing to check app and even the battery. He then explained what was happening and told me all working as it should be.
Laura quickly tuned into my query about my solar panels
Good overall service
Angie dealt with my renewal in a friendly and efficient manner.
Arrived on time. Very polite and professional. Answered any questions we put to him. He is a big asset to ESE.
Excellent customer service. Helped with my enquiry and completed the job promptly. Would highly recommend.
Professional and knowledgeable.
Engineer turned up on time, carried out work quietly and efficiently, with no mess, on completion he explained system and answers any questions I had.
great customer service and response times
excellent, prompt and professional !
Every 'service' visit instantly turns into a sales call. As for inspecting the system... laughable.
Battery setup. Arrived punctual Friendly helpful and quick. All went well.
very polite
Turned up on time, asked if I had any questions and looked at all the equipment. Excellent
As always the operative who inspected the panels etc. was efficient, informative and friendly. Angie on the phone for arranging the visit and follow-up was as delightful as ever.
Install was ok, despite delays but that’s as good as good as it gets! Once you’ve made the final payment they show little interest in completion of the finite detail written in their brochure they presented to us. Total credibility of the company lost and I’d advise anyone, on that basis, to steer clear! Can’t commit, then don’t document it! Transparency and credibility was what we were looking for in a company we signed up to, disappointing to say the least. If you choose this company, I hope their end to end performance in customer service is better for you, good luck!
Customer Ron Woodley
Aug 10,2024I was able to talk to a real person. She was polite and friendly. Jhon who came to check our system was friendly and very helpful. Top team.