Representative that did inspection of my solar set up turned up on time and was very thorough plus willing to answer some questions I had that resulted in him sorting out a maintenance visit as a result
Pleasant people to talk to. Willing to help over the phone.
Well informed throughout.
The engineer arrived on time, they are usually very good at time keeping. He fitted the new component, reset and tested. No fuss, job done, very good.
The solar set up is great, the company really knew what they were doing, from the start they were clear about costs and recommended the right system for my needs. The proposal was well presented and the implementation efficient and well structured. The engineers were friendly and got the job done without issue. The app is clear and already shows that the system is paying for itself while helping the environment.
The equipment was installed 1 week ago. The sales process and the installation were very good. I'm waiting for a full day of sunshine so that I can assess whether the panels are working to their specified performance. I am still waiting for the scaffolding to be removed, I am now waiting for their 3rd appointment.
Engineer was very helpful and solved the problem I was having.
The engineer was punctual, polite and professional. He explained what he was going to do and then did those tasks. He explained very clearly about the benefits of storage batteries and the costs involved.
Engineer was very knowledgeable and honest
Don't no name of engineer who came but he answered all our questions and easier extremely helpful.
Thank you so much. for
Arrived between allotted time efficient inspection and reminder on safety aspects
The ‘sales pitch’ was very persuasive and the price seemed reasonable, especially with the promise of £500/annum ‘carbon collection’. However, there was no consideration of the preparedness of our house for the installation of solar panels; all the wiring had already been installed. The installation went very smoothly and the team were very friendly. They told us that hours of work had been saved by the wiring being in situ. There was one surprise, though. We were told that we could have 18 panels fitted but it turned out that there was only room for 16 panels. Reducing the number of panels did not reduce the price by much. The after installation service has been virtually non-existant. It was two weeks before the scaffolding was removed and we are still waiting for the necessary paperwork. I feel that their prices are excessive and would strongly recommend that two or three quotes should be sought before agreeing to instal solar panels.
The engineer came and checked that everything was working as it should and answered any questions that I had asked him in a pleasant and courteous manner .
I had a little issue when I changed broadband suppliers and ESE Engineers came out promptly to fix this problem; I needed a new dongle. I also had a Smart Meter fitted they sorted out what the BG Engineer had done to one of the sensors; put it back upside down. I also had my annual review of my system and the engineer also told me how to enhance my system.
Great service arrived at the planed time. Thank you.
Gentleman arrived on time as promised and was helpful and courteous.
Very informative staff.good tidy installation.we had a problem with inventor which was replaced promptly.
The solar panels were surveyed as expected in the afternoon. Each action was explained. the potential use of batteries was mentioned, it is something we cannot afford.
P M R
Aug 22,2024Very thoughtful and informative. and polite, thankyou.