Very helpful.. Item purchased at a very reasonable price based on the market. Installation carried out on time on date and by professionally trained expert fitters. Keep up the good work.
good products
Very good 😊 work hard talking by battery 🔋 nice person talk very nice to me thank you very much
The maintenance call was arrange in advance for a date and time to suit me. The engineer turned up on time and undertook the maintenance checks very promptly. He explained what he was doing as the checks went along. i declined the offer of a battery upgrade at the present time due to the state of my finances. He did not try to push the offer further, unlike many other companies do. I am very happy with the service provided by ESE, both for this visit and the previous ones.
The company's representative gave useful answers to my questions. There was no need to correct the functioning of the equipment. An enhancement to the installation that I proposed turned out not to be available from the company.
the engineer that visited us for our annual system check was very efficient, friendly and provides very helpful advice.
The men were polite and kept me in touch throughout the installation
Very polite and helpful gentleman, pointed out a few things on the app which I don’t know about. He was early which I was very pleased with. Thanks
The engineer trund up on time ,called 10 minutes before to letter know he was his way, he was very good and answered all my questions l. A great service
I had a very pleasant man reviewing my solar panels, he couldn't have been more friendly. He was on time and explained everything to me.
Punctual, polite and informative. The engineer told me all about what he was doing and what he found. No pushy salesmanship just professional advice. Exactly what I wanted
Angela made it so easy to deal with amazing service
ESE have replaced our old system with 15 panels, 2 inverters, 6 batteries and a Smart Miner. Install took 2 days. They worked hard and efficiently, always happy to chat and educate us about the system and the various Apps that comes with it. Had a few teething problems such as our original FIT meter being wired back in wrong but this was corrected within a week. We had Octopus come to fit a car charger and they had to video call a Technician to ensure they were doing it correctly as it's a charger that can take excess generation from the system instead of sending it back to the grid. The Tech guy said it was a very impressive system we had so that was reassuring. Overall we are very pleased with the whole thing and so glad we chose to update our 10 year old 4kw system with a 6.5kw system. Our bills are a quarter less at least! Just need it to be sunny and bright everyday! Can recommend ESE.
Information and availability for answering questions good. Some problems with onsite assessment and initial installation date, but overall performance good.
Polite, efficient, rang back when they said they would. Good service.
The engineers when they came were great. Got straight on with the job & fixed it in a timely fashion. The communication between the office & the engineers however was not so good. It seems to be the case with a lot of companies I find. The people who do the job are spot on, the office staff not so! (they don't seem to listen!)
Had to wait a few weeks for an appointment, but good when they arrived.
Everything went to plan. Installation was very professional. Steve,and Cat are extremely knowledgable,and go the extra mile to help
Annual service check. Operative arrived at prescribed time, was polite and efficient.
Hazel
Aug 16,2024Perfect no mess done very professional thankyou set up on app