Fantastic service from start to finish. The panels were installed to a high standard, despite them being installed in the middle of a storm. Communication was first class and I'd definitely recommend them.
I needed to renew my warranty/service cover and was notified in good time. My options were all explained and I was able to select the best option for me, and make the payment easily at the end of the call. Very good admin support throughout the process.
The man came showed is id made sure everything was working right very friendly to get on with and was helpful
The engine was friendly and carried out his inspection without any problems. He told me everything was working fine and also that a updated battery system was available, but I informed him I couldn't afford it and this was accepted without any problem.
Firstly I should say that all appointments were respected and on time. The feedback from the company supported a very good and courteous customer service interface. All quires were promptly answered and technical issues explained. The installation went according to plan. The system is working as expected, no problems have been encountered.
Was due last September didn't come until this year person who came didn't seem to be interested didn't chesk condition of the panels ie birds nesting he was asked if you could clean away the nests he said we don't do that but if the wiring got damaged who's going to repair it he said get a hose pipe and wash them out all he did was check the meter readings can you send me a copy of the cover for my panels as i thought it was covered for things like this please as I'm thinking of cancelling a very unhappy customer
Great from start to finish
Brian arrived on time, showed his identity. The inspection went well. I would recommend see solar.
The man in question was very helpful, but I was a bit shocked to learn that my current battery wasn’t fire retardant and it is in the loft above my bedroom. I have read that batteries should not be placed in roof spaces, and I am wondering if they are really safe. I hope the new one will be located in a safe place and I need not worry about it causing a fire.
Easy polite and quick.
Very good service
Arrived on time was very pleasant man. Was done quickly and efficiently.
I found the whole process quick and easy. Installation of solar battery was clean and tidy and lads swept up after themselves drilling etc. Just waiting fir the benefits now
Great instal but lacking at customer service and technical help support. Email the tech team nothing. Email the chat team you’ll get a reply from tech team in 72hrs nothing For someone who’s looking to move to a new home with no solar instal and need all new. I’m not sure what I’ll do
Always have been an excellent service very polite always on time can’t fault them at all. Goes through the system and explains how good the system is and answers any questions that is required. Thank you for an excellent service.
Was on time clean a flawless
helpfull with info
Arrived when expected, quick, efficient & helpful.
Service engineer arrived within the notified time slot to undertake the annual system review. He carried out the necessary checks and answered a query to my satisfaction. He talked about battery options but was not pushy when we explained our reasons for declining. The follow up call from Customer Services was polite and again not pushy.
ALASTAIR MACKAY
Mar 13,2025The two fitters, Alex and Lewis , were on time and very respectful . They worked non stop the whole time and cleaned up thouroghly on completion. A pleasure to have in the house.