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Reviews 876
Customer
Mar 29,2025Polite and helpful. Answered all questions.
Peter Corn
Mar 29,2025The whole experience with this outstanding company was so positive, we have been so pleased right from the first contact, to having our wonderful system installed. I would thoroughly recommend them, what a pleasure to do business with. Unlike so many, they are customer focused.
Jezzah
Mar 29,2025Friendly and pro-active
Mike Buck
Mar 28,2025Engineer was very helpful, reconnected my App to the solar meter. Arrived on time and new where to come.
Miss Denise Englefield
Mar 28,2025The man identified himself and arrived punctually Extremely efficient and took time to answer my questions The person who arranged the visit and subsequent follow up telephone call was very helpful
Marilyn Coulthart
Mar 28,2025Always listen to you.Very helpful in what is best for the customer.
Mr & Mrs Bolton
Mar 27,2025The engineer came on time and kept me informed as to what he was measuring and checking.
Brian
Mar 27,2025Arrived on time carried out work no fuss completed promptly.
Mr Newton
Mar 27,2025The lads came on time they where very polite and installed the new battery without making any mess,they also explained how the equipment works it’s saving us money already,I have always found ESE group very helpful.
Valerie Wilhelm
Mar 27,2025Engineer Mark arrived on time, did an inspection on the system and discussed aspects of the system with me...he was very helpful and informative and Chrisine followed up a visit with a call to ensure that I was happy with all aspects of the visit and she was very friendly and approachable. Pleased with the service I have received from this company so far.
MRS LINDA TEMPEST
Mar 27,2025Nice and polite staff both on customer service and the staff that come out to do a service for you. Always show their id badge and explain what the service is.
Roger Murphy
Mar 27,2025checked things and explained what he was doing
Stephen Bone
Mar 27,2025The staff at ESE are extremely helpful, polite and very willing to sort any query you may have. The guys who came to fit my battery were excellent, making very little mess and clearing up immediately. They were also very polite and conscientious throughout their visit. Once the job was finished, they explained clearly how the system would run and what I needed to do, even settling up the app so I could keep a check on how the battery was performing. Well done ESE an excellent job from start to finish.
Mr Kevin wyatt
Mar 27,2025He was on time and he gave me some good tip on getting the out of the solar panels .
customer
Mar 26,2025Very polite and professional,explaining how my solar panels were working correctly.
Malcolm Webber
Mar 26,2025Broken this review down into 3 categories 1. Admin - Laura and Angie very helpful, although always looking for a TP review 2. Installation - have had 2 batteries fitted at different dates. Both times fitters very good and helpful leaving no mess. 3. Technical Support - this is where we have a problem with management. We're paying monthly maintenance fee so we thought at least we'd have good tech support. The "ghost" managers will not provide their names or direct contact details. None of them will return calls or reply to any emails As well as the hidden management it's also difficult to contact tech guys directly. For weeks we've had an issue with the app and still waiting resolution and we have no idea if management are aware, or even care. So be warned about lack of after service which is a pity as the rest of it seems fine.
Mr Geoffrey Arnold-Pinchin
Mar 26,2025Annual check-up. Operator on time, polite, efficient and informative.
ZH
Mar 25,2025I noticed a flashing fault on the inverter for our installed system but knew someone was coming for the annual check the following week so thought great they can look at it then. Only they came when I was out, checked the system with a neighbour who I prearranged to give them access and they said the system was fine no issues! I rang to follow up, there is no phone number to speak to after sales, a form to complete which says they will respond in 72 hours, I thought poor service but completed. Nobody contacted me so almost a week later I called again and went via sales, got put through to someone in technical who apologised and said they put through as urgent to prebookings team who would call me back to confirm when. 4 days later nothing, called again, obviously via sales as no other option .... no manager available to speak to, no complaints option, just email technical (the same one with 72 hrs that didn't respond in the first place), pushed to be told they may be able to come next month and will call to confirm. Whole time we have no solar energy or sending any to grid. For an expensive maintenance charge I would NOT recommend
STEPHEN DAVIES
Mar 25,2025Representative turned up on time and was courteous, professional and very informative.
16 Turnstone Business Park, WA8 0WN, Widnes, GB
http://esesolar.co.uk
customer. Bob
Mar 30,2025Have used ese for years and have looked after solos panels have had no problems and always on time so thank you